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@o2_Kurt 

I am in a same situation and would like to cancel my contract with O2. The above information has been very useful, however, I have a few question and would appreciate if you could provide some guidance.

I have a handy with tariff contract and would like to cancel the tariff contract but still keep the mobile contract and pay the balance amount in installments. Is it necessary to provide a German bank account for the phone? I leaving Germany and would be closing my German bank account. However, I do have an EUR bank account with a bank in Belgium that would be active. Would that suffice instead?

Secondly, the cancellation form states that I have to pay a basic fee for 3 month. Please let me know how much does this amount to? Is there a way that I may void paying it. 

Hi @Saad123 ,

you can cancel the mobile tariff at any time separately from your mobile phone. So it's no problem that you keep paying for your mobile.
Also a bank account from belgium is no problem. :)
The best way to do this is to use this form: Change of bank details (Unfortunately we have the form only in german)
And enter the customer number which you can find in your previous debits from the My Mobile contract.

 

Best, Alina

 

@o2_Alina Thank you for your message. 

 

I have one question regarding the tariff cancellation. The cancellation form states that I have to pay a basic fee for 3 month. Please let me know how much does this amount to? Is there a way that I may void paying it. 

hi @Saad123 ,

You can´t cancel the payment. This is due by law for cancellations due to default abroad.
Alternatively, you can cancel at the end of your contract period.

 

in your case the 3 basic fees amount to about 45€.

 

Best Alina

Hello @o2_Alina,

Thank you for you support.

I am filling in the form for the change of bank details and would like you help to complete it as my German language skills are miserable to say the least.

Please let me know what does Einzugsermächtigung and Änderung der Bankverbindung mean? Which should I check? I used Google translate to find out what they mean but I could not understand. 

Secondly, as I understand the section “Kontoinhaber” is for the new bank account details and the “Dieses SEPA-Lastschriftmandat gilt für den Vertrag mit’” is for the details of the original contract holder. Please confirm if this is correct.

Lastly, as I am moving abroad permanently, can I put my foreign address in the “Dieses SEPA-Lastschriftmandat gilt für den Vertrag mit” section. Would this be fine? or should I put my last registered address in Germany?

 

Thank you :) 

 

Hello @o2_Alina ,

Despite my German skills, I somehow managed to successfully complete the form and return it via fax to o2 yesterday.  I received a message today confirming that the bank account details have been successfully updated. However, in My O2 under the Zahlungsdaten, My Handy bank details have not been updated. it stills shows the old details. Please check and confirm if both the handy and the tariff bank details have been updated.

Thank you for your support as always 🙂 !

Regards,

Saad

Hi @Saad123, 

 

I have good news for you: Both for your tariff as well as for your o2 my Handy-contract the bank-details have been updated. 

 

I hope that everything is now correct for you. 

 

Loving greetings,

Tobias

Hello @o2_Tobias @o2_Alina ,

I require some guidance on my tariff contract cancellation. The form states that I need to provide a
notification of your new, foreign domicile or a confirmation of your employer or landlord. I currently do not have either of this as I currently am unemployed and it is not customary for citizens to register themselves in my country.

Is it alright if I provide a copy of my flight ticket and my visa that is soon to expire along with the Abmeldebescheinigung in order to process the cancellation?

Regards,

Saad

Hi @Saad123, 

 

thanks for contacting us again here in our English community. 

 

Please fill out the following form: http://g.o2.de/w21 Do not forget to write down an e-mail-address so that we can keep in contact. 

 

Yes, please try to send us the flight-ticket together with your visa and the deregistration notification of your German domicile. 

 

It would also be helpful to send us a contract of your appartment where you will stay. 

 

If any documents are missing, our cancellation department will let you know. 

 

Thanks for your efforts. 

 

Loving greetings,

Tobias

 

Hallo @o2_Tobias ,

I have sent my contract cancellation request via fax. Please confirm if it has been received and the cancellation has been processed. When should I expect the deductions from my account to take place?

Regards,
Saad

Hi @Saad123, 

 

thanks for coming back to our English community again. 

 

Yes, I confirm that your cancellation letter arrived on 19th September. Our cancellation department will now check the letter and the documents. If they have any further questions, they will come back to you by e-mail. 

 

You will be informed as soon as possible about the amount that will be deducted automatically from your bank-account. 

 

Loving greetings,

Tobias

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