English O₂ Community: Mobile

Hi I just noticed about 50 euros were charged under the subscription in 2 weeks. The problem is I have never applied for this subscriptions. I'd like to know whether or not my phone / number was attacked, and would like to cancel all the subscription and get refund. So, I'd like to set up a third party lock. thank you I

I moved to UK from Germany and was hoping to keep my german contract, as I could use the roaming at the same price as my normal contract in Germany. UK announced that from January 2021 they will no longer support EU roaming feature, which obviously means my german contract here will be useless. My contract was renewed, but I was wondering if I can have it cancelled by 31 December 2020 instead if normal contract term or if I can be offered a transfer to a UK O2 contract?   edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

hi,i have been called since yesterday day nights from various french numbers +33 many times and it does not stop what can i do i block them and they call me from diferent and i am so scared that they will steal some information or money from my accounts,please can someone help to me? edit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Hi,  I am new in this forum. I would like to sign a contract with O2 - preferably in Nov - this is when my current contract with another provider ends. How soon can I sign up for a contract with O2? Second question; I first registered for myO2 with my preferred email address but it doesn't allow me to register a username for the community. It says to contact a moderator. I decided to register another email. This went through fine and I was able to choose a username for the community - hence my ability to write this message. Can I switch to my preferred email address? Thanks

Hi, I have had my Homespot Router on an unlimited data sim since the end of June 2020 . Initially, my connection speed was reliably in the 40-60mbps range (for at least a month). The internet has been very slow lately so I just ran a speed test.I can’t get anything above 2mbps!I managed to navigate the German o2 website to confirm that all is good in my area. All lights on the front of my router are blue.2mbps is a useless speed!Any suggestions ? This is an unacceptable level of service. Edit o2_Matze Post moved from Broadband to Mobile 

Hallo! Can you release my number 017XXX from O2? I have cancelled the contract today. Edit: Phone number removed / o2_Dennis Edit o2_Vivian: Mobilfunk: Vertrag & Tarife → English o2 Community: Mobile

Hi,I forgot my puk code. From the o2 portal http://g.o2.de/pin-puk I got this error message multiple times EntschuldigungAufgrund technischer Probleme können Ihre Daten derzeit leider nicht geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.Ihr O2 TeamI don’t understand why and more important how to get my Puk code. I need it urgently.Please don’t suggest to call the hotline because for someone who doesn’t speak German is  quite hard. It’s not easy to get in contact with a mitarbeiter, not via whatsapp not event via the hotline.  LG,Gaia Edit by o2_Andrea: verschoben von o2 SIM-Karte: Bestellung & Aktivierung zu English o2 Community: Mobile  

Hi, I lost my puk and can’t use my mobile since last week. I’ve been trying to get help from the o2 customer service but nothing. They keep telling me to call the hotline, which I did with difficulties (for the german language) and I’ve been waiting more then 10 minutes and no one came to pick up the phone. First dead end.They told me my puk code is in the o2 portal, so I logged in with my credentials and nothing. I got the following error message“EntschuldigungAufgrund technischer Probleme können Ihre Daten derzeit leider nicht geladen werden. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut.Ihr O2 Team” The app is not working and I can’t download it again. I need a solution and no one is helping me.  Edit by o2_Andrea: verschoben von o2 Mobilfunk: Vertrag & Tarife zu Englisho2 Community: Mobile

Dear Team,I requested the O2 to hold my contract (monthly charges basically) for one year as I went back to my native country India. I will be coming back in February 2021. It was confirmed by Alexandar platz (Berlin) O2 outlet that I won’t be charged for a year and my number will remain inactive for a year. But O2 is charging me every month despite of sending so many reminders over the email. It is ridiculous to see the monthly bill of 19.99 Euros and paying them without even using it.I am quite disappointed with the services of O2 and way they they handle their customers, specially during these pandemic situations and now planning to bring it to the knowledge of all groups of Indians in Germany on social media. At least, whosoever is coming to Germany for first time, won’t be cheated by O2. Edit o2_Matze moved from Broadband to english mobile   

Dear Ms./Mr.,I wonder why my datapack (since 30.09.20) has been completely used up while it obviously shows that I have only used 118MB since 30.09? Looking forward to your response and thank you in advance! Good day!

My order number is: WSFCXXXXXXXXI have placed this order on 14.04.2019. I have received the SIM card but my Mobile phone has not been delivered.Also I did not receive any mail regarding the phone. Could you please advise when will I receive my Mobile Phone?When I track my order I can see below:Auftragsnummer:WSFCXXXXXXXXXAuftragsdatum:14.04.2019Auftragsstatus:in AuslieferungIhre Bestellung:Prescanned SIM Dummy (Non-UDP)POSTPAID SIM WL EKLVERTRAG MOBILEBEILAGE AGB POSTPAIDBEGLEITSCHREIBEN ONLINE CUSTOMER SERVICEBEGLEITSCHREIBEN WIDERRUF EKLBEGLEITSCHREIBEN EKL LIEF-DOKUMENTE ONL edit o2_Tobias: order number hidden out of data security-reasons

Hi, I would like to cancel my contract with O2, I have send the request through the webpage but then it asked me to call a phone number but there’s no option for English and my German is not good enough to understand what the menu says. Is there any other option to confirm my contract cancellation? Edit by o2_Katja: Verschoben von Mobilfunk in unsere Englisch Community

Hello,I currently have 3 mobile phone numbers (1x - O2 Free S 2018; 2x - O2 Free S Boost)I want to keep one, cancel second and change ownership for third.Can you help me please? Because for some reason I am not able to do it myself in My O2.Best regards,Kamil Bouzek 

Hey community, I need to port my number and am not having any luck finding how to do so in my O2 account area. Would love some help please :)

I ordered a multicard Esim by mistake, and now I have to pay that amount of almost € 40, can I cancel the order badge because I don't need a multicard Esim,  thank you   Edit by o2_Katja: Verschoben von Rechnung zu English

Hi! Is there a way O2 can send me my entire payment and top up history from the time I opened my account to now? Thank you!

Hallo. I have a question about my internet tarif. Normally I have to pay 15,99€ for 10 GB a month. Last month or two months ago I added my data and last month I guess I change it again to 10 GB but I had an invoice that I have to pay the same amount like last month which is €22,40. Could you please check it? My number is +49********213 thanks   Edit o2_Bianca: Beitrag verschoben von Vertrag&Tarife zu English Community mobileEdit o2_ Alina: Rufnummer anonymisiert

@o2_Kurt I am in a same situation and would like to cancel my contract with O2. The above information has been very useful, however, I have a few question and would appreciate if you could provide some guidance.I have a handy with tariff contract and would like to cancel the tariff contract but still keep the mobile contract and pay the balance amount in installments. Is it necessary to provide a German bank account for the phone? I leaving Germany and would be closing my German bank account. However, I do have an EUR bank account with a bank in Belgium that would be active. Would that suffice instead?Secondly, the cancellation form states that I have to pay a basic fee for 3 month. Please let me know how much does this amount to? Is there a way that I may void paying it. 

Hello, i want to pay something online with my mobile bill, but it says my o2 account is not authorized for that, why? I pay all my bills on time, have done it before and now not possible?

Dear O2 team,It’s been a while since I check on my O2-registered email address. Unfortunately, I am now totally forgot the password to those email. I have tried to recovered it, but has not been successful.  Is there any suggestion to deal with this problem, for example to change my O2-registered email address to the new one that I have now?.Many thanks in advance.P.S. I still have the access to ‘meine O2’ account. Best Regards,

I need someone to who speaks English to please call me. I am unable to communicate telephonically in German.   Edit by o2_Andrea: Verschoben zu English o2 Community Mobile

Hi, Last week I ordered a phone with sim (so new contract for O2 Free M tarrif)  and received everything yesterday. My question is why isn't this new contract appearing in my O2 account (I see only the DSL contract)? I order the phone online from on O2 website while being logged in into my account. Is there something that I should be doing to be able to see both DSL and Mobile in the O2 account? Or if they are separate how do I access the Mobile contract?Happy to give extra information if needed.Thank you! 

I have ported my number from lebara to O2, I got email that its ported and till now I have not received new sim card. When will I receive the sim. I have updated my address also. Address : xxx edit o2_Manga: address erasededit o2_Manga: verschoben nach Englisch o2 Community: Mobile

Hallo,In my O2 (176XXXXXXXXX) account I have extra balance of 27.70€  in which 12€ were added from my bank account. Now I want to transfer these 12€ into my bank account, is there any possible way?If theres is a way, I request you to tell me the procedure to transfer back my 12€ into my bank account.Thank you. Edit by o2_Andrea: verschoben von Digitales Leben zu English o2 Community: Mobileedit o2_Tobias: out of data-security reasons mobile phone number hidden

Hello,   It has been 10 days since I sent written application for cancellation of my O2 mobile contract. My 2 year contract ends on 01-Oct-2020 and I would want to terminate the contract after end of 2 year period. I have not received any acknowledgement from O2. Request you to kindly confirm. This is my second request on O2 Hilfe forum. Hopefully someone should respond this time. Thanks and Best Regards,