English O₂ Community: Mobile

I have ordered phone without contract last November 30, 2023 but I haven’t received the 2nd email yet until now. Why is that?Edit 05.12.2023 10:011 o2_Katja: verschoben aus Mobilfunkvertrag

Hi! A few months ago i have bought an 500mb/s mobilinternet-tariffe, but it does not matter which city i go to, i can not get more than 10-15mb/s. The Live-check shows that everything shoud be fine but it is still slow.It’s anoying because it’s been months and I still can not use at least 10% of the speed. Most of the time it is download only with 5mb/s and I think its not normal for the price that I pay…. With regards!!!!!! 

Dear O2 Support Team,    I have o2 smart unlimited contract, with a promise of `15 to 20 mbps speed and the speed I am getting is 2mbps. please help to fix asap.

Hi Team,   I have o2 smart unlimited contract and i have issue with download speed. my download speed never cross 2mbps, please help

Hello Team, I am supposed to get charged 14,49 euros for my sim card, but this month there is a invoice of around 67 euros and the email talks about installments and discounts. i don't understand what is it. could you please explain,   Edit by o2_Andrea: verschoben von o2 Mobilfunk: Rechnung zu o2 English Community: Mobile

Hello,My mobile phone is changed and I order new eSIM. There was some error while activating and I deleted esim in my phone. I got a message that it has been activated. Now I’m not able to add the same eSIM again.Also not able to order a new eSIM again there is error says as below.For technical reasons, your data cannot currently be fully loaded. Please try again later. 

Hello, I already have a o2 free unlimited Max (2021) contracted tariff. Roaming seems active. Should I do anything else to use my line in USA? Or will be open and active and I will be charged with the extra fees in your webpage? I also coulndt find the prepaid option and how to apply. Thanks in advance. 

Hi,I moved out of Germany a while ago but my phone contract was still running. Due to lack of funds, the automated payment for two months bounced. I have since then updated my bank balance but the automatic debit has not taken place. I am also unable to login to My O2 and check the pending payments as well. How can I complete the payment and also cancel the contract.Please help me with this, since I’m unable to reach the hotline. o2_Giulia, 03.11.2023, 14:37: moved from O₂ Mobilfunk: Vertrag & Tarife to English O₂ Community: Mobile  

Hello , The option to release the number for porting is not available in mein o2 app as well as website :http://g.o2.de/mnp takes me to the page where I can only request porting from any network to o2 ( but I want to port out from o2 to blau contract:  How to release my number for porting ?  

Dear O2 team,  Can you please release my number for me to take to another provider?  Best regards,Stanislav

Cash has been debited from my account, yet I did not get the recharge.Edit 05.12.2023 10:09 o2_Katja: verschoben aus Mobilfunkrechnung

Dear [O2 Customer Support],I hope this message finds you well. I am writing to express my extreme disappointment and frustration regarding a recent experience I had with O2. I entered into a contract for an iPhone 15 Pro Max, for which I made an advance payment of 185.99 euros. Regrettably, my contract was later rejected, and I received notification of this via email.Despite the rejection, I have not received any updates on the return process or the status of my refund. I have made several attempts to contact O2 via email, but unfortunately, I have not received any responses. This lack of communication and transparency is deeply concerning and has left me feeling helpless and dissatisfied as a customer.I kindly request your immediate attention to this matter and seek clarification on the following:The status of my refund for the advance payment made for the rejected contract. Information on the return process for the iPhone 15 Pro Max follow

Hello i was forced to leave Germany and now i need to cancel my contract. Can i have an answer of what can i do please!Edit o2_Bianca: Post moved from Mobilfunk Vertrag&Tarife to English o2 Community Mobile

 Hallo, I have an issue, can you please 🙏 help me out ? I entered my name correctly and auto filling of my phone has incorrectly added my company name at the end of my surname? Now I cannot verify my identity. How can I edit this information to register or activate my sim online or offline. I bought my sim from REWE, Hamburg.Please let me know what shall I do?Edit 05.12.2023 10:09 o2_Katja: verschoben aus SIM-Karte

I want to purchase an iPhone 15 pro max blue(256gb) and a MacBook Pro 2022 with M2 chip. I am already on an unlimited 02 internet contract for 2 years so I don’t want any tariffs with the phone. Can you help send a legal contract for these devices to my email so it can be delivered to my address.Edit 05.12.2023 10:09 o2_Katja: verschoben aus Apple & iOS

Hey team,I hope you guys are doing great and in good health.I placed an order of Apple Watch from o2 website and I have order number.My question is can I pick it up from any store of o2 by showing my order number or it will be delivered to my address?Any response or feedback would be highly appreciated.

Hi,I hope you are doing great and in good health.I purchased my o2 sim start of this month with 6 GB data, yesterday my package expired so I added some credit to my account but so far no deduction and I am not sure my package also renewed or not as I am unable to see any data plan in my app.Any response or help would be highly appreciated. 

I sent the cancellation letter two weeks ago.  And last week there was a call from o2.  The employee said, "I accepted the cancellation, so I will send you an email."  However, a week has passed and I haven't received the email yet.  Also, in this case, will I be unable to use my cell phone after August 1st?

I would want to cancel my o2 mobile phone tariffs  o2_Giulia, 28.11.2023, 19:07: verschoben von O₂ my Home: Vertrag & Tarife zu English O₂ Community: Mobile

When can i get the iphone 15 pro max nature titan i ordered yesterday. 

HelloI am using O2 prepaid sim for the last two months, recharging with a €15 plan, but unfortunately, the validity has now expired. Consequently, I am unable to make calls and access data services. In light of this, I have minimum usage of call and data service so I have decided to switch to another service provider with cheaper monthly plan.I would appreciate it if you could guide me through the process of porting my mobile number to the new provider. I checked it in online after login to O2 website but I am not seeing the option ‘"o2 Rufnummer zu einem anderen Anbieter mitnehmen”’ for porting to another provider as mentioned in the previous post by ‘O2_Jassica’. Additionally, if there are any outstanding steps or considerations on my end, please let me know so that I can ensure a smooth transition. I look forward to your guidance and assistance.  Edit o2_Ines/26.11./11:15/ aus Thread entnommen und ei

hello, I would like to cancel order but I have emailed several times and still haven’t got the reply. How can I do???   Edit by o2_Andrea: verschoben nach English o2 Community Mobile

Hello , i want to cancel my contract of macbook which I received on 7th november , i want to get new contract with 512gb ssd , unfortunately i cam e to know that 256gb ssd Which i got is less for me. Is there any chargers i have to pay because its been more days than 14 .

I bought Apple Watch last week. Still I do not have any e mail or information. You have already got my money and I want to know, when you will send my apple watch to me.Best Regards, In addition: this page must be totally English. I spent 20 min. for send this short message. Do your customers all native German speakers ? o2_Giulia, 28.11.2023, 16:01: verschoben von Digitales Wohnzimmer zu English O₂ Community: Mobile

There’s no signal in Schlehdorf, Bayern. I’ve been experiencing this problem for a month now. How do I cancel my postpaid service and the internet connection?Edit o2_Bianca 29.11.23 12:33Uhr: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile