I remembered my PIN on the fourth try. Unfortunately, only three attempts are allowed. Now I need my PUK, which I have read, on My O2, but I cannot register with MyO2 because I do not have a contract number with me. And I can't open the O2 on my device either. Advice welcome.
Edit by Katy: moved to english o2 Community: Mobile
Hi
welcome to our English Community. Nice to meet you here.
Unfortunately, I cannot help you here with your PUK because of data-security-reasons.
Please contact our hotline and ask for an English-speaking person. Our contact-details are here: contact-details with o2 Please have your 4-digit personal identification-code handy when you call.
Thanks a lot.
Loving greetings,
Tobias
Vielen Dank, Katy und Tobias.
Ich verstehe, ich muss die Hotline kontaktieren. Gibt es eine gebührenfreie Nummer?
I wonder if there is a toll free international number? Many thanks.
Hi 
here you’ll find a list of our hotlines. They’re free if your’re calling from a tariff with german landline or mobile flat.
If you’re calling from outside germany maybe our WhatsApp channel is the better option regarding tolls and maybe time zone?!
Best regards,
Michi
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