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PUK

  • March 2, 2021
  • 4 Antworten
  • 284 Aufrufe
N
Besucher:in

I remembered my PIN on the fourth try. Unfortunately, only three attempts are allowed. Now I need my PUK, which I have read, on My O2, but I cannot register with MyO2 because I do not have a contract number with me. And I can't open the O2 on my device either. Advice welcome.

 

Edit by Katy: moved to english o2 Community: Mobile

Lösung von nwb

Vielen Dank, Katy und Tobias. 

    4 Antworten

    o2_Tobias
    • o2_TobiasTeam
    • March 11, 2021

    Hi @nwb, 

     

    welcome to our English Community. Nice to meet you here. 

     

    Unfortunately, I cannot help you here with your PUK because of data-security-reasons. 

     

    Please contact our hotline and ask for an English-speaking person. Our contact-details are here: contact-details with o2 Please have your 4-digit personal identification-code handy when you call. 

     

    Thanks a lot. 

     

    Loving greetings,

    Tobias

     

     

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    N
    Besucher:in
    • nwb
    • Autor
    • Besucher:in
    • Lösung
    • March 18, 2021

    Vielen Dank, Katy und Tobias. 

    N
    Besucher:in
    • nwb
    • Autor
    • Besucher:in
    • March 18, 2021

    Ich verstehe, ich muss die Hotline kontaktieren. Gibt es eine gebührenfreie Nummer?

    I wonder if there is a toll free international number? Many thanks.

    o2_Michi
    • o2_MichiModerator
    • Moderator
    • March 24, 2021

    Hi @nwb :relaxed:

     

    here you’ll find a list of our hotlines. They’re free if your’re calling from a tariff with german landline or mobile flat.

    If you’re calling from outside germany maybe our WhatsApp channel is the better option regarding tolls and maybe time zone?!

     

    Best regards,

    Michi

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