Hi @luca1616,
welcome to our English Community. 
Did you already manage to clarify everything?
If you need further help, you need to contact the online-shop where you made the contract, in this case it is Sparhandy.
I regret that I cannot help you in this case.
Loving greetings,
Tobias
No i didn’t manage to clarify any thing!
I did cancel my contract 06.01.2021! And i am getting a message by you and i will get charged again XXXXXXXXXXXXXXX here you can see.Why you guys charging me A PRODUCT I NEVER USED and you guys still owe me 105 euro already?
I already contacted with Sparhandy and they are telling me i should contact with you!
you are telling me i should contact with them ‘’ https://imgyukle.com/i/H0oieS’’
I don’t know what i should do any more?
Like imagine you got NOTHING from a company and i waited almost 7 week to get my product. I asked them cancel because it was really annoying to wait and wait and wait.they did cancel but i am still paying a product i never have?
Please fix this asap.PLEASE UNDERSTAND ME THIS IS REALLY REALLY ANNOYING FOR MY SIDE
Thank you.
I am telling you again I GIVE CANCEL ORDER 01.06.2021. and today is 04.02.2021.
edit o2_Tobias: invoice link deleted because of data-security-reasons
Hi @luca1616,
thanks for your reply. I understand that you have the impression that the cancellation takes far too long.
Please note that Sparhandy already told you that the cancellation can take up to 6 weeks.
In order to check your data concerning the cancellation and the charged amount, I just have sent you a private message via @o2_Support. Please have a look there and reply to my request.
Afterwards, I will inform you about the situation concerning your contract.
Loving greetings,
Tobias
Hi @luca1616,
I regret the delay. Thanks for your details under @o2_Support.
I just had a look concerning the cancellation of your contract that you ordered at Sparhandy: The contract was deactivated on 14th January 2021.
You also received a credit, but unfortunately the credit came too late to balance that with the direct debit. Therefore, I just ordered that the credit should be transferred to your private bank-account. The transfer can take up to 2 weeks.
I hope that now everything is clarified.
If you have any further questions, just let us know.
Loving greetings,
Tobias
Hello Again thanks for help
‘’You also received a credit, but unfortunately the credit came too late to balance that with the direct debit’’
Can you clarify this what you meant here?
And that 105 Euro the money i paid i will get in two weeks? that what you mean?
Hi @luca1616,
thanks for your reply. Yes, exactly, you understood me correctly.
You have at the moment a credit on your customer account number. This credit will soon be transferred to your private bank account.
Thanks for your patience.
Loving greetings,
Tobias
Hello,
I want to inform you i still didn’t get any payment.
2 week over already.
Hi @luca1616,
thanks a lot for your reply.
The pay-off took some more time than usual and was initiated on 2nd March. Just have some more days of patience (if you do not yet see it on your bank-account).
Thanks a lot.
Loving greetings,
Tobias
