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Please help me with my contracts from Sparhandy

L
Rang

Hello everyone,
I ordered Iphone pro and O2(06.12.2020) Contract with Sparhandy. But my problem is i didn’t get anything till 06.01.2021 and at the end i decided to cancel my order(I just got from company my sim card and i had 0 information about the phone) 
To be honnest the reason i make this order it was just because of the Phone. And waiting that longer and not getting a phone i just wanted to cancel the whole order. And yet i did.
And they agreed to cancel but my problem is i still paid 104 Euro and i have still 0 information when i will get my money back.
My email adress is :xy

Screenshots : xy
Screenshot 2- xy
Screenshot 3: xy

Please help me i didn’t even toch the sim card and my contract should have been cancel and get my money back what i have paid.(Since i didn’t get the phone and any service at all)

 

Edit by o2_Katja: Mailadresse entfernt, Links zu Screenshots mit privaten Daten entfernt, Zu Englisch geschoben

 

edit o2_Tobias: title changed

icon

Lösung von Bollermann 25 January 2021, 00:11

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9 Antworten

Bollermann
Rang
Benutzerebene 7
Abzeichen +7

You can wait 4-6 Weeks.

Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
o2_Tobias

Hi @luca1616, 

 

welcome to our English Community. :blush:  

 

Did you already manage to clarify everything?

 

If you need further help, you need to contact the online-shop where you made the contract, in this case it is Sparhandy. 

 

I regret that I cannot help you in this case. 

 

Loving greetings,

Tobias

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
L
Rang

No i didn’t manage to clarify any thing!
I did cancel my contract 06.01.2021! And i am getting a message by you and i will get charged again XXXXXXXXXXXXXXX here you can see.Why you guys charging me A PRODUCT I NEVER USED and you guys still owe me 105 euro already?
I already contacted with Sparhandy and they are telling me i should contact with you! 
you are telling me i should contact with them ‘’ https://imgyukle.com/i/H0oieS’’ 
I don’t know what i should do any more? 
Like imagine you got NOTHING from a company and i waited almost 7 week to get my product. I asked them cancel because it was really annoying to wait and wait and wait.they did cancel but i am still paying a product i never have?
Please fix this asap.PLEASE UNDERSTAND ME THIS IS REALLY REALLY ANNOYING FOR MY SIDE 
Thank you.
I am telling you again I GIVE CANCEL ORDER 01.06.2021. and today is 04.02.2021.

 

edit o2_Tobias: invoice link deleted because of data-security-reasons

o2_Tobias

Hi @luca1616, 

 

thanks for your reply. I understand that you have the impression that the cancellation takes far too long. 

 

Please note that Sparhandy already told you that the cancellation can take up to 6 weeks. 

 

In order to check your data concerning the cancellation and the charged amount, I just have sent you a private message via @o2_Support. Please have a look there and reply to my request.

 

Afterwards, I will inform you about the situation concerning your contract.  

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
o2_Tobias

Hi @luca1616, 

 

I regret the delay. Thanks for your details under @o2_Support. 

 

I just had a look concerning the cancellation of your contract that you ordered at Sparhandy: The contract was deactivated on 14th January 2021. 

 

You also received a credit, but unfortunately the credit came too late to balance that with the direct debit. Therefore, I just ordered that the credit should be transferred to your private bank-account. The transfer can take up to 2 weeks. 

 

I hope that now everything is clarified. 

 

If you have any further questions, just let us know. 

 

Loving greetings,

Tobias

 

 

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
L
Rang

Hello Again thanks for help

‘’You also received a credit, but unfortunately the credit came too late to balance that with the direct debit’’
Can you clarify this what you meant here? 

And that 105 Euro the money i paid i will get in two weeks? that what you mean?

o2_Tobias

Hi @luca1616, 

 

thanks for your reply. Yes, exactly, you understood me correctly. 

 

You have at the moment a credit on your customer account number. This credit will soon be transferred to your private bank account. 

 

Thanks for your patience. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
L
Rang

Hello,

I want to inform you i still didn’t get any payment.

2 week over already.

o2_Tobias

Hi @luca1616, 

 

thanks a lot for your reply. 

 

The pay-off took some more time than usual and was initiated on 2nd March. Just have some more days of patience (if you do not yet see it on your bank-account). 

 

Thanks a lot. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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