Hello,
i will need to get some help with activating my sim card for homespot. When i try it online it just say something about SEPA, but i my bank i have no request for any payment. With my poor german lang. skill i try to get some help over chat but unfortunately guy was not able to help and just recommend me to log in to verify my identity, as i try to register i was asked for phone number or contract number, but i have none of mentioned just my reference number which didn't work.
Hello there!
Have you managed to activate the SIM, yet?
If not, we´d need to switch to PMs in order to exchange data.
Viele Grüße,
Kurt
Hello Kurt,
sim activation was already done via hotline support, thanks for asking.
Hello Kurt,
sim activation was already done via hotline support, thanks for asking.
Great!
Thanks for your feedback 
Viele Grüße,
Kurt
Hello,
i will need to get some help with activating my sim card for homespot. When i try it online it just say something about SEPA, but i my bank i have no request for any payment. With my poor german lang. skill i try to get some help over chat but unfortunately guy was not able to help and just recommend me to log in to verify my identity, as i try to register i was asked for phone number or contract number, but i have none of mentioned just my reference number which didn't work.
Hi,
It seems that I have a similar issue, even though the O2 says my simcard is activated, I cannot login to WLAN with the given password after inserting the simcard in my homespot as directed by the video.
My German is also not so good to call O2 in Germany.
I look forward to your response,
Thank you,
Hi there,
thanks for your request concerning the activation of your homespot-card.
In order to help you, I would like to write a private message to you in order to get the details of your card. Unfortunately, you are not anymore registered here in the English community.
Could you already clarify your issue? If not, please register again in the community and come back to us. Here is an explanation how to do it: Registration at "Mein o2" and in our o2 Community
I look forward to welcome you again in our English Community.
Loving greetings,
Tobias
Hi there ,
I got my SIM card yesterday , I tried to activate it but I didn’t receive the welcome message I’m supposed to receive . In addition to that It shows “no service” and I’m not sure what I should do .
thanks
Hello 
did you restart your mobile phone? Normally it should work then and you’ll get the welcome message.
Best regards,
Michi
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