without the Personal Pin you can cancle the contract  via written a letter to 

Address:
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg 

or Fax 01805 571766

I already did that without any success. This contract was forced onto me in the first place. I’m paying for a year now for something that I dont use. I write 4-5 letters without any kind of response. Tried their customer support on whatsapp tried to write into the forums. Nothing is working I’m scared at this point that I’ll have to pay for this forever. Now I figured there is an online way I wa excited at first but then this 4 digit pin thing came along. Now I’ve to acquire this somehow to cancel it by phone. I feel like I’m being scammed and so close to go to a lawyer about it. I know contracts are complex in Germany but it shouldn’t be impossible.

Hi @McDiken, 

welcome to our English Community. Do not worry, of course you will be successful with the termination of your contract even though I am unhappy about your decision.

May I ask you for the reason for your termination? 

But you are right, it´s a strange thing that you were not successful with the cancellation by letter. The best way is to send a registered letter with acknowledgment of receipt. 

But of course, the confirmation by telephone is also possible for you. I have just ordered the 4-digit personal identification-code to be sent by letter to you. It will arrive in the next few days. 

Please be aware that it might be that the letter with the personal identification-code will not arrive by 8th March. Therefore, you might need to register your cancellation online one more time. 

I hope that you will be successful with the cancellation this time. 

Loving greetings,

Tobias

Hey Tobias, thanks so much for ordering my 4-digit ID so that I can terminate. I have 2 contracts at the moment to O2 that’s why I was so unhappy. While I was moving I wanted to get a 1-month unlimited internet, but lack of German skills combined with my carelessness in the process, so I ended up having a super expensive second contract like a year ago. Since then, I’m trying to get rid of this contract without any success. So I already paid 40 euro a month for a year now and after the termination it looks like I’m going to keep paying at least another year which I never even activated this number because this wasn’t what I was trying to do in the first place. But it’s just so hard to get any help from O2 you are the first person that is actually helping me in English so far. So I appreciate that but people that doesn’t speak the language really shouldn’t treated this way I’m working hard to earn my money and this just bothers me so much, and I can only imagine how many people going through something like this and can’t even react because bureaucracy and the language. But again thanks so much for sending the ID.

Hello @McDiken, thanks for your kind response.

I am sorry that there may was a misunderstanding. We are here for you if you need help.

The letter with your 4-digit personal identification-code will be there soon.

Kind regards, Ines.

Is there a format for cancellation via letter? I cannot find my Customer PIN even.

Thanks

Hi @ArvindSoni 

Welcome to our o2 community, nice to have you.

To answer you question: No, there is no strict format for cancellation via letter.

Just send us somthing like 

Dear Sirs,

I hereby terminate my phone contract ( insert phone und customeraccount number)  immediately, or as soon as possible.

Please send me a written confirmation of termination stating the time of termination.

You do not want to contact us for the purpose of recruiting.

I kindly ask you to refrain from doing this. With best regards.

but in german of course :-) 

Address is 

Telefonica o2 

Kundenbetreuung 

90345 Nürnberg

May i ask why you want to cancel your o2 contract?  

Best regards Matze