Hello,

Still waiting for your answer. I called to your colleagues but it looks like nothing can be done? If it is of any help I have a ticket number for the open case. 

Eventhough I have LTE network my download speed today is 1.4Mbps.

I am very disappointed with this device. I am paying for it and right now is almost useless. I hope that there is some solution from O2 side.

Again still waiting for your answer. 

I got to talk to your colleagues by phone ones more (after 50minutes waiting). It looks like you “cannot” offer any solution to my problem. I shall just keep paying for a rubish internet connection. Furthermore, it looks like there is no complain department at all?! not even an e-mail to do so?! 

I am completely astonished about the customer treat from O2. It is unbelivable. 

Hi @Paco_Johns, 

welcome here in our English Community. 

Please be aware of the fact that with each answer you return back to the end of the waiting queue. Additionally, we do not offer any e-mail-support to our customers. But, of course, our English Community is always there to give you any needed support. 

I regret that you are unhappy with your homespot. 

Did you already check if you see any disturbences when you look under this link: Livecheck If you see any yellow or even red marks on the card, we only can ask you for further patience. 

If you have any further questions, just return back here. 

Loving greetings,

Tobias