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Hello , 

I'd like to know  my new  phone number.

I got  a new SIM card with postpaid contract,then I tried to set up it but on the middle of it, the website says "your SIM card is now activated" and requires my new phone number. However I'm not sure  how to get it.
So I can't move on from second part of setup pages.

I asked about it online, the staff told me to send "number" on the message. But mobile network doesn't work and also restarting the smartphone is meaningless.

I hope  to know  my new phone number and use my phone soon.

Thanks,
 

Hi @ATSU, 

 

welcome to our English community. :blush:  

 

Thanks for your patience. Did you already get to know your mobile phone number of your new postpaid-contract? 

 

If not, please check your e-mails. Normally, you get a confrmation by e-mail that includes also your mobile phone number. 

 

I hope this information is already of help to you. 

 

Loving greetings,

Tobias

Hi Tobias,

Thank you for your reply.

I could get  a phone number later, but mobile network doesn't work yet.

I can  use  only WiFi now, can't use a call or a message.

So still on the  way  to  activation,

When I typed my phone number, the  website told me to check the message to register for my o2, I can't get it without mobile network.

I hope to use it soon.

Thanks,

Hi @ATSU ,

 

thanks for yout patience!

Is the activation now complete and the card useable?

There is no connection between your account and a contract, which is why I can´t take a look at the current status.

We can, however, switch to personal messages in order to exchange data, if needed.

 

Viele Grüße,
Kurt

Hi Kurt,

Unfortunately I got the mail to notice a disactivation for my Sim card, so I have been wondering to reorder new one.

As for the connection between my account and contract,I'm not sure but I've got the mail from o2 many times to confirm my email address. I managed it many times,then finally succeeded it. However I don't know now you can check my status.

I would like to reorder new one, if next time order would be well done.

Thanks,

Hello  O2 team,

I got the mail for invoice, which charges me 0 Euro.

I'd like  to know if my contract before is really cancelled or not.

If it's done, I'm planning to oder a new  SIM card one more time.

 

Thank you,

Hi @ATSU, 

 

thanks for your reply. 

 

In order to check the cancellation of your postpaid-contract, I have just sent a private message to you via @o2_Support. Please let me know there the requested details. 

 

Afterwards, I will have a look in your data concerning the cancellation of your new contract. 

 

Loving greetings,

Tobias

Hi @ATSU, 

 

thanks for all the details under @o2_Support. 

 

As your contract is deactivated now, you have now the chance to order a new sim-card. 

 

If you need any help, just let me know. 

 

Loving greetings,

Tobias

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