English O₂ Community: Mobile

Hi, Since September my bills have suddenly risen from roughly 70 euros to 90 euros. Close inspect of my invoices reveal multiple additions for O2 Music Paket Subscription. I have never signed up for this. Googling suggests that several customers had this issues where such subscriptions were automatically added to their account without their knowledge. Now, Please refund all amounts charged starting from September 2023. Send me written proof that I subscribed for this service and how I did it! Was it done using an app? Was it done by signing a form at the O2 store? Was it done using a link sent by O2 that automatically signs me up just by clicking on it? It is important that I understand how O2 got my consent to subscribe. I use my phone for very basic services. No one except me has access to it. My kids are too young to browse phones. I keep my phone locked all the time with a passcode. Given that many O2 customers had this problem, this subscription is suspicious. best, Abhishek Edit

Hello All, I recharged my prepaid number for 20 euros using paypal. I have the transaction id with me. But my account has not been credited yet. Requesting you to check and confirm this. Best Regards Sourabh

My SEPA debit account is closed. I did a SEPA Debit. Can I transfer money manually for SEPA debit? Edit o2_Bianca 29.12.: Moved from digitales Wohnzimmer to English o2 Community mobile

Hi I can't find where I write down my personal customer code I need because I like to discuss a new contact so can you send it my post my code

Hello, I would like to transfer remaining credit to my another prepaid 02 number. Br, Alexey

Hi, I have an O2 Free M Boost Online Tariff, and it will eventually expire by the end of this month. I want to extend/renew my contract for the same, and do I have to pay more from now or the same tariff? Also, can you offer me a better deal for the same price? Edit o2_Sven 09.11.2023/14:04: Moved thread from o2 my Home: Vertrag & Tarife to English o2 Community: Mobile

Hello. Please I want a clarification about monthly instalment payment for a mobile contract. I have a contract with o2 and my first monthly instalment deduction date is 25th December 2023 but nothing have been deducted yet. I hope no any problem edit o2_Solveig 28.12.2023, 09:44 Uhr moved from o2 Home: Rechnung → English o2 Community : Mobile

Hi, I have registered my first name and last name backwards during the sim activation. I cannot continue activation... How can I correct my name? I only speak English. Thanks

Hello, I would like to change my tariff from O2 Free M Boost online to the flex tariff prepaid 9ct (https://www.o2online.de/tarife/prepaid-tarife/) at the end of my current O2 contract (March 2023). Can anyone explain me how to do it online/email? When I try to change tariff online, I cannot see desired prepaid option. I contacted via whatsapp, but didn’t yet manage to speak with a person (while the AI answer cannot answer me). Thank you in advance. Best regards 27.12.2023 12:53 o2_Katja: moved from Mobilfunkvertrag

Ich habe am Mittwoch letzter Woche eine neue SIM-Karte für meine kaputte SIM-Karte gekauft. Meine Karte ist in einer Woche angekommen und das Guthaben, das ich auf meine alte Karte geladen habe, konnte nicht auf meine neue Karte angewendet werden. Ich habe derzeit kein Internet- und Anrufpaket aktiviert meine Karte. Ich habe bereits 9,90 Euro für eine neue Sim-Karte bezahlt. Werfen Sie mich nicht weg. Zur langfristigen Information. Warum zahle ich erneut eine Gebühr? Ich konnte das verbleibende Internet- und Telefonpaket auf meinem nicht nutzen andere Karte, weil Sie meine neue Karte zu spät geschickt haben und sie aufgebraucht ist. Das ist lächerlich. Edit o2_Sven 05.12.2023/16:04: Moved to own thread

Hello, If I buy the TV in the link below with a 24-month term, will this have a negative impact on my Schufa score? I will only buy the TV without a tariff. https://www.o2online.de/e-shop/samsung/samsung-tv-gu65cu7179uxzg-details?ohne-tarif=ja&zielgruppe=bestandskunden&ratenzahlung=24&vertragsart=ratenzahlung Best Regards

Hello, Hope you are well. I am a new customer and order a new device from O2 without contract. Every time I try to track my order it says to go to My O2 to track order but I can't login as I am a new customer. I ordered my phone on Saturday 9th December. What is the expected time of delivery for Pixel 7A. Thank you! ​​​​27.12.2023 12:53 o2_Katja: moved from Mobilfunkvertrag

I would like to port my o2 prepaid sim to another provider. I have filled out the form but where should I send it? 27.12.2023 12:53 o2_Katja: moved from Prepaid

Hey O2 community, I wanted to share my recent experience with O2's service, and I must say I'm really disappointed. I recently purchased an iPhone 15 Pro, Apple Watch Ultra, and a SIM contract as part of a combo pack. However, shortly after making the purchase, I received a mail asking for a deposit amount, which I paid. To my surprise, I later discovered that the payment I made was actually for another Apple Watch Ultra 2, which I wasn't planning on buying. I've been trying to contact O2 about canceling the second Apple Watch and getting a refund, but unfortunately, I haven't received any response to my emails or calls. The lack of customer service has been truly frustrating. I even tried reaching out to widerruf@cc.o2online.de, but still, no reply. I really need a complete refund and assistance in returning the second Apple Watch Ultra. I don't want it and it hasn't been delivered yet. Can someone please help me out? Thanks in advance for any assistance or guidance you can provide! 2

Hello, In my o2 app, it says that I can already prolong my contract even though I have 1 more year to end. When I click, it only shows more expensive options. I would like to have a cheaper tariff with less internet but new phone. I am currently paying 54,99 and I see offer in your website for o2 customers for iphone 15 pro max with 25 gb for 59,99/36 months. I am interested in: having a new phone (iphone 15 pro/promax or pixel8) with less gb but in same total price, or downgrading my tariff to 25gb depending on your offer. thanks

hello everyone. I need an e-mail address where I can communicate in writing with an English-speaking customer representative. I have payments and want to change the payment method, but the website and mobile application are not available to me. I think it is dysfunctional because I am in a different country. because every page on the website redirects me to the hilfe.o2online forum page and I get an error when logging into the mobile application. I can never view my invoices or payment plan.

Hello, I recently forgot my PIN & PUK to unlock my phone. Sadly Mein O2 IS LOCKED after I attempted to log in and used an incorrect password. I renewed my password and the app is now locked. I can’t even call O2 Support because...I have no way to call themHow can I unlock my SIM again WITHOUT needing the app? I can’t find anything about it except to call them when I can’t call anyone.

Hello, I moved abroad in February this year. In June, I sent the letter of cancellation along with the deregistration letter from Germany, confirmation of my new address by the Belgian authorities, I received a confirmation from you confirming my request for cancellation. Then, I had to continue paying for a few months, then I also got another invoice for the remaining amount, which I also paid. However, I keep receiving invoices from you asking to continue paying the monthly fee. Then, I send another letter to: Telefónica Germany GmbH & Co. OHG,Kundenbetreuung, 90345 Nürnberg This letter stated the amounts that have been paid, I included a printout of your email of you confirming my cancelation, but I received a reply saying you never received cancellation request. This is completely contradictory and an impossible scenario to navigate. Can you please assist? My account should be completely settled but you insist on making me pay more.

I have enabled the direct debit in my O2 app. But I have already recharged my package with the top up. But I have received an SMS saying 15 euros will be debited from my account is there any way to cancel this Edit o2_Bianca: Moved from Austausch rund um die Community to English o2 Community mobile

Hello, I am no longer client of yours, some months ago i bought a mobile phone (to be paid several instances) and then I received a letter from your lawyers saying that I had to pay the whole amount of the mobile phone at once. I did it, I paid and I received a confirmation letter from your law firm, acknowledging the payment, so I do not owe you money. Now, I received an invoice for a payment of 17,20 euros from November 2023-December 2023, I cannot access or see the invoice anywhere, no matter where I click on “My O2”. I cannot acces the MyO2 Mobile App. My question is, why are you still charging me money if I already paid everything, I have no information of what is that invoice about and why I should keep giving you money if I already paid the phone. Please some guidance will be appreciated. If it is needed for me to call you, please let me know. Thank you. Sincerely, Diego XXXXXXXXX Edit o2_Bianca: Moved from Mobilfunk Rechnung to English o2 Community mobile. I have also removed t

Good morning, I am trying to update my bank account details in my profile but I always have an error message :/. Is there another way for me to update this information? Thank you very much in advance for your help with this!

Hello My o2 internet data hasn't been working for a week now I went to the closest shop they told me that the system is down Im not sure whats going on but i need my internet Can someone help of how to fix this issue Edit o2_Bianca: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

How can I choose opt-in for my number as I need to choose a different network provider.I am using a prepaid sim Edit o2_Cora 22.12.2023 / 15:43: Moved from → O₂ Mobilfunk: Vertrag & Tarife

Hello, I have an o2 prepaid sim and will be getting a phone with eSim. What are my options for keeping my number…can I port it to a contract with o2 that works with esim? What are the available plans for that? Vielen Dank! 09.11.2023 08:49 o2_Katja: verschoben aus Mobilfunkvertrag

I have 5G in my contract and tried every tip and trick online and still don't have 5G service when my friends do. What do I need to do to fix it.