English O₂ Community: Mobile

I have a myO2 account for the devices I have purchased on contract. I do not have a o2 number. While trying to unblock my O2 account, it does not send me a new password when I enter my email address. How can I see the status of my contract payments and unblock my account.  o2_Giulia, 19.02.2024, 09:25: verschoben von O₂ my Handy & Finanzierung zu English O₂ Community: Mobile

I have lost my sim card and I have called to support but it is only available in German while German is not that good.I have provided my PUK number but then nothing has happend.How Can I get back same number sim card. I also forget password of O2 account so can not login that account.Can anyone help here?ThanksNitin

Hallo, ich sage Ihnen Folgendes: Ich brauche meine alte Nummer. Ich habe darum gebeten, dass eine neue durch die alte Nummer ersetzt wird, sie sollte eigentlich 8 Tage halten... Die zweite Woche vergeht und immer noch nichts. Grüße, DamianEdit o2_Bianca: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

I cannot login in mein O2 app. It says that there is an error and try again later. It has been like that for 2 weeks now. I am using an O2 prepaid card. Edit o2_Sven 02.04.2024/17:03: Moved thread from o2 Prepaid to English o2 Community: Mobile

Hello, i have change my o2 tariff to 25gb €32 with €4 discount so i it says that i have to pay €28,99.But i just received my bill that I have to pay €36, Why did it happen? why do I still have to pay €36? Edit o2_Flo: Topic moved // 02.04.24

Hello, I had a 2 years contract with o2. I thought after that 2 years my tarif would completely end, but it still continues in a monthly basis (i want it to continue ) . The problem is 1 hour ago i ordered a new sim with 2 years contract because i thought i wouldnt use my current sim anymore. So can I cancel this new contract and if I cancel it do i have to pay anything?16.04.2024 10:31 o2_Katja: verschoben aus Mobilfunkvertrag

Hello. I have a Xiaomi 12T Pro from o2 wothout any contract, just monthly payment. Yesterday my phone fell from my car and the display now is cracked. I know that the guarantee is 24 months, but can i change it at o2 if is still in guarantee? Thank you !

Hello,I hope you are doing great and in good health.I need some help, I was trying to recharge and o2 app gave me an error that the payment failed but it got deducted from my bank account. What should I do in this case?Waiting for your kind response. o2_Giulia, 02.04.2024, 11:38: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Hey, I paid my mobile phone bill last month in store , it still showing up on my mobile app as unpaid , could please check ?  o2_Giulia, 27.03.2024, 18:11: verschoben von Digitales Wohnzimmer zu English O₂ Community: Mobile

Hallo Community,I have moved to a new address , where the street is also new. And this new street name and number is still not in O2 database. When I try to change my address online, it do not allow me to change the address with message “Ihre Adresse ist ungültig”. Can someone guide me , How can I change my address?Regards,Pradeep Kumar

I called the customer service to change to post paid on 7.03.204 but didn’t receive the sim card. So I called again that if it is possible to change that post paid contract to cheaper contract on the 26.03.2024. I called the hotline again yesterday because I hadn’t received the sim card and my current sim card was deactivated and another agent said I placed the order for new sim card for new number so I told him that the agent on 26.03.2024 misunderstood and I cancelled new number yesterday. I got replacement sim card for the more expensive contract yesterday at the store from his advice. However, I checked on the o2 app and it showed that cheaper contract sim card ready to be activated. I would like to make sure that it is cancelled and I will not pay for it.  Thank you so much for your help.28.03.2024 09:28 o2_Katja: Verschoben aus SIM zu Englisch

Hello, I forgot to put enough money in my direct debit so O2 cannot charge me. So I called customer service and made a bank transfer of 20 euro with all the details provided by the customer service on March 7th. The amount have still not been credited to my account. Later, I got the message that my number will be suspended on March 8th.My bank said it successfully sent to O2 since March 7th. I would like to know where my transferred money is and if it will show up on my balance.Can you please help me track this transaction?Many thanks! o2_Giulia, 11.03.2024, 14:43: verschoben von O₂ Prepaid zu English O₂ Community: Mobile

Hello,  Friday 8th I had €6,64 on my account   At 23:19 I’ve made a recharge. Unfortunately I was not at home so I’ve tried to use O2 App. The express charge to use PayPal/Card, does not allow to chose €10 and actually neither to select the method of Payment like on desktop PC, as well the O2 website version for Chrome Android, so I’ve used the only option that allowed me to charge €10 which is the first one you see and that is supposed to be a direct debit.    Immediately after I’ve received an sms that was informing me that my new balance was €16,64 and was valid until 10.05.2020   Unfortunately my Prepaid S pack didn’t renew like all the other times and my balance was not at all €16,64 but still €6,64. So I’ve tried to deactivate the Pack thinking that perhaps there was a problem, and I have purchased a new Pack S, ma still nothing, that €10 didn’t arrived on my balance as per sms.   In the next day I’v

Hi O2 community I saw the contract extension section yesterday in mein O2 and try to subscribe where I thought it will only executed after my current contract ends in September 2024. In fact this morning I had the new contract running while I can still the old contract for the next 6 months (with cheaper price and bigger GB quota). Can I revert back to the old contract until it ends and only switch on the new contract after the old end? How does the billing would be? thank you! 

I have lost my simcard in a trip last week and ordered a new one with the same number last Wednesday to arrive 2-3 working days later, on Friday i got an email that it is on its way for me. Till now I have not received the sim card in mail or have any other way of tracking where it is. I went to the shop who told me since its prepaid i should contact customer services which i did and who told me that they can’t help me since its prepaid and to go to the shop putting me in a never ending loop and no one is helping. This is very urgent as i need my simcard to do important work.28.03.2024 09:28 o2_Katja: Verschoben aus SIM zu Englisch

Hello, I have recently moved to Germany and I have accidentally signed up for an O2 SIM card online, as the website is all in German and I thought I was only buying an internet package for my phone. I would like to cancel my order immediately. Reason being that I already have an O2 SIM card. Also please add an English feature to the website!

I need Conference Call Activation (Merge Calls) on my account. 

Hello O2, It is my second time I am charging my mobile number for 20€ but the money is not showing in my account, its only deducted from my Bank Account. How can I contact you to get the money/the data in my app!?  looking forward to hearing from you!    EDIT: verschoben von Mobilfunk:Vertrag in English:Mobile     o2_Maria, 27.03.2024; 11:50 Uhr

Hello O2 Team, Unfortunately I have to transfer my o2 number to another company.they informed me that:‘Your previous provider refused to transfer your phone number at the end of the contract.’but currently I have prepaid Sim card and dont have any Contract with you.could you please help me? RegardsVahid 

Hello, Could you please tell me what is the notice period for cancelation of postpaid contract with O2?Also is it possible to cancel through the email,? as i have concluded contract online last year and paid additional 39.99 € to have ability to cancel any time. I am using this way just to inform my self about details. Thank you. o2_Giulia, 20.03.2024, 15:52: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Hello!Unfortunately I needed to open a new account on here to write this, I have some questions that I need answers to, I read most of the topics put here but I’m not sure about some things. I have three contracts that I want to end early because I’m leaving Germany and going back to Poland. My Handy - I already put info that I want to pay My Handy, got the letter but after two weeks it’s still not paid even though it said they’ll debit it from my account in 2 weeks. When can I expect this to be done? My Mobile and My Home - I know that I need to give the Abmeldung info and Anmeldung/information about new place. The things is - I’m going back to my parents and I won’t be taking a new job, so I won’t have any paper that I could give, is Abmeldung enough in moments like this or do I need to try with some office here in Poland?  How much do I need to pay with cancellation? I know one month for My Mobile but is it t

Hi accidentally selected my data plan to end now instead of selecting it to end when the plan ends.i had 2 plans and both ended simultaneously and I don't have data now. Can this plans be reimbursed, please?     EDIT: verschoben von Mobilfunk:Vertrag&Tarife in English Mobile;     o2_Maria, 25.03.2024;   08:59 Uhr

So unfortunately I was unable to pay my last 2 phone bills due to being out of the country. Will the next payment cover all of the missing payments or do I need to go to a shop to pay the outstanding payments? Any help will be much appreciated as I am a student new to Germany and really don’t know how it works o2_Giulia, 20.03.2024, 08:57: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Since November 2021, I have utilized O2 Data SIM with a Wi-Fi router at the same address. While encountering occasional internet issues in the past, they typically resolved within 2 to 3 days. However, for the past 20 days, I have been experiencing signal problems persistently. Despite lodging a complaint, the issue remains unresolved. Upon testing the SIM on a mobile phone, the internet remained inactive, indicating the problem may lie with the signal-providing antenna in my area (Cambridger Str. 13349, Berlin, Germany). The signal indicator on the Wi-Fi router flashes red. I kindly request a thorough investigation into the matter and prompt resolution, as this impediment to my internet connectivity hinders my ability to work remotely. Thank you.   EDIT: verschoben von Mobilfunk&Homespot in English:moibile;     o2_Maria,  25.03.2024; 09:09 Uhr