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Change data plan from prepaid card

O
Neuling
Hi, I wanted to change the plan for my Prepaid line, so I selected the XL data pack of 20 euros. I didn't have any credit at the momento, so I received a mesage saying the plan would activate once I had enough balance. So I topped up, and now it automatically discounted 10 euros of the 30 I added, and it activated the S data pack. Why can't I have the pack I selected? I don't want the S pack. Its not good for me. What can I do?

I will appreciate your help.

Lösung von o2_Antje

Hi @Orne89,

welcome to the o2 community.
The o2 My Prepaid Data XL was deactivated via the online portal on 23.08.2019 and the o2 My Prepaid S was booked for it.
In goodwill i have reinstalled your previous data pack XL

Regards
Antje
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    7 Antworten

    o2_Antje
    • o2_AntjeModeratorin
    • Moderatorin
    • 41363 Antworten
    • Lösung
    • 27. August 2019
    Hi @Orne89,

    welcome to the o2 community.
    The o2 My Prepaid Data XL was deactivated via the online portal on 23.08.2019 and the o2 My Prepaid S was booked for it.
    In goodwill i have reinstalled your previous data pack XL

    Regards
    Antje
    Hat dir eine Antwort weitergeholfen? Wenn ja, markiere den Beitrag bitte als Lösung damit auch andere davon profitieren :)
    O
    Neuling
    • Orne89
    • Autor
    • Neuling
    • 1 Antwort
    • 29. August 2019
    Hello Antje!
    Thank you so much! This means that from now on, everytime I recharge, I can do it with the XL pack? Do I have to do something else to ensure I have this pack and not the smallest one?

    Thanks for your help and information.
    o2_Marc
    • o2_MarcTeam
    • Team
    • 19198 Antworten
    • 11. September 2019
    Hi Orne89,

    you must cancel the Data Pack XL before the 27.09.19. Otherwise the Pack will be renewed tor the next month.

    Regards,
    Marc
    Neues & aktuelles zu o2 und dem digitalen Leben findest du hier: https://hilfe.o2online.de/neues-und-aktuelles-zu-o2-digitalem-leben-3
    A
    Neuling

    Hi

    I want to change my prepaid package to O 2 my prepaid S.

    Can you tell me how would I do that. I tried doing it but it says that, contact prepaid customer support.

    o2_Manga
    • o2_MangaModeratorin
    • 11376 Antworten
    • 10. Dezember 2020

    Hi @Arslan Ansari 

     

    welcome to our community. :slight_smile:

    Please send a text to 5667 with START o2myPrepaidS

    Afterwards you have to charge 9,99 EUR for payment. 

    The package has a period of 28 days (!) not a full month

    So watch our if you think about creating a banker’s order or a direct debiting to put in the right period.


    Greetings

    Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
    S
    Neuling
    • SinghSom
    • Neuling
    • 1 Antwort
    • 17. April 2023

    Dear O2 team, 

    As of now I am having a plan (27.50€ with 120gb)activated with a contract of 2yr since 1st feb, 2023.

    Can I get my plan changed and upgarde the plan within same contract? 

    o2_Matea
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    • o2_Matea
      o2_Matea
    o2_Matea
    • o2_MateaTeam
    • Team
    • 2214 Antworten
    • 27. April 2023

    Hey @SinghSom ,
    that’s a great question.
    You can change or upgrade your tariff any time, within the same contract.
    Have you seen a tariff you are interested in? Which one is it?
    Also find in Mein 2 more tariff options:








    Best, Matea
     

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