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Dear Community,



I've accidentally terminated the product "o2 my Prepaid Data Pack L" last night which costs 9.99 euros, which I still want to use. The reason behind terminating it was, when I charged 30 euros to my prepaid credit to reactivate the data pack, the status of the data pack was 'waiting for the credit charge (in German)'. I thought I have to cancel it and repurchase it to use it immediately. After I terminated the product, I found out that the credit I had was already 9.99 euros lower than before. I assume that the datapack was activated again automatically right after I've topped up my credit, but the status wasn't updated. Is there a way I can restore my data pack I've had?



Thank you so much for your help.



Best
Hi @hodgoong,



thanks for your message.



I have just deactivated your o2 my Prepaid Data Pack XL and activated instead the o2 my Prepaid Data Pack L for you.



Additionally, I have just given to you a credit of 29,98 € (19,99 € for Data pack XL and 9,99 for Data Pack L).



So, you now have your Data Pack L for the next 28 days.



I hope everything is fine now for you.



Loving greetings,

Tobias
Hello @o2_Tobias ,



I have the same problem, I just accidentally terminated o2 my Prepaid M (14.99€) in Mein o2 app.

I didn't know that the app will automatically purchase packages for me as long as I have enough credit in the app, so I got panic seeing I have both o2 my Prepaid Data Pack L (9.99€) and o2 my Prepaid M (14.99€) purchased. Then I tried to cancel the o2 my Prepaid M (14.99€) but then I realised that my credit didn't come back...

Is there any way that I can have either my credit back since I haven't use any data yet, or having the package data back?



Thank you for your help in advance.
Hi @chingchunyang,



thanks for your message.



Do I understand you correctly, that you would like to have the package "o2 my prepaid M"?



I look forward to your reply.



Loving greetings,

Tobias
Hello @o2_Tobias,



Yes I would like to have it back if it's possible, thank you :)



Best,

Ching
Hi @chingchunyang,



thanks for your quick reply.



I now changed your package to "o2 my Prepaid M". Additionally, you got a discount for your package "o2 my Prepaid Data Pack L".



I hope you agree to this solution.



Loving greetings,

Tobias
Hi @chingchunyang,



is everything fine now for you?



I look forward to your reply.



Loving greetings,

Tobias

@o2_Tobias Hi first, I have accidentally ended Surf On 1GB data volume and then bought it again. Would it be possible to refund the first buy. I am sure I haven’t used it.

Hi @odgiiv, 

 

welcome to our English community. :slight_smile:  

 

I just have noticed in your data that you have already clarified your issue in our Social Media Team. :hugging:  

You already received a credit yesterday. 

 

If you have any other questions, just feel free to contact us here in our English community. 

 

By the way, I would like to invite you to an event with Matthias Schweighöfer that will take place tomorrow (Thursday) at 8 p.m. You are warmly welcome to experience him by live-streaming from your home. 

 

Loving greetings,

Tobias

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