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Accidentally terminated my o2 prepaid data pack! Please help!
Dear Community,
I've accidentally terminated the product "o2 my Prepaid Data Pack L" last night which costs 9.99 euros, which I still want to use. The reason behind terminating it was, when I charged 30 euros to my prepaid credit to reactivate the data pack, the status of the data pack was 'waiting for the credit charge (in German)'. I thought I have to cancel it and repurchase it to use it immediately. After I terminated the product, I found out that the credit I had was already 9.99 euros lower than before. I assume that the datapack was activated again automatically right after I've topped up my credit, but the status wasn't updated. Is there a way I can restore my data pack I've had?
Thank you so much for your help.
Best
I've accidentally terminated the product "o2 my Prepaid Data Pack L" last night which costs 9.99 euros, which I still want to use. The reason behind terminating it was, when I charged 30 euros to my prepaid credit to reactivate the data pack, the status of the data pack was 'waiting for the credit charge (in German)'. I thought I have to cancel it and repurchase it to use it immediately. After I terminated the product, I found out that the credit I had was already 9.99 euros lower than before. I assume that the datapack was activated again automatically right after I've topped up my credit, but the status wasn't updated. Is there a way I can restore my data pack I've had?
Thank you so much for your help.
Best
Lösung von o2_Tobias
Hi @hodgoong ,
thanks for your message.
I have just deactivated your o2 my Prepaid Data Pack XL and activated instead the o2 my Prepaid Data Pack L for you.
Additionally, I have just given to you a credit of 29,98 € (19,99 € for Data pack XL and 9,99 for Data Pack L).
So, you now have your Data Pack L for the next 28 days.
I hope everything is fine now for you.
Loving greetings,
Tobias
Zur Antwort springenthanks for your message.
I have just deactivated your o2 my Prepaid Data Pack XL and activated instead the o2 my Prepaid Data Pack L for you.
Additionally, I have just given to you a credit of 29,98 € (19,99 € for Data pack XL and 9,99 for Data Pack L).
So, you now have your Data Pack L for the next 28 days.
I hope everything is fine now for you.
Loving greetings,
Tobias
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