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Accidentally terminated my o2 prepaid data pack! Please help!

H
Neuling
Dear Community,

I've accidentally terminated the product "o2 my Prepaid Data Pack L" last night which costs 9.99 euros, which I still want to use. The reason behind terminating it was, when I charged 30 euros to my prepaid credit to reactivate the data pack, the status of the data pack was 'waiting for the credit charge (in German)'. I thought I have to cancel it and repurchase it to use it immediately. After I terminated the product, I found out that the credit I had was already 9.99 euros lower than before. I assume that the datapack was activated again automatically right after I've topped up my credit, but the status wasn't updated. Is there a way I can restore my data pack I've had?

Thank you so much for your help.

Best

Lösung von o2_Tobias

Hi @hodgoong,

thanks for your message.

I have just deactivated your o2 my Prepaid Data Pack XL and activated instead the o2 my Prepaid Data Pack L for you.

Additionally, I have just given to you a credit of 29,98 € (19,99 € for Data pack XL and 9,99 for Data Pack L).

So, you now have your Data Pack L for the next 28 days.

I hope everything is fine now for you.

Loving greetings,
Tobias
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    9 Antworten

    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • Lösung
    • 6. Dezember 2018
    Hi @hodgoong,

    thanks for your message.

    I have just deactivated your o2 my Prepaid Data Pack XL and activated instead the o2 my Prepaid Data Pack L for you.

    Additionally, I have just given to you a credit of 29,98 € (19,99 € for Data pack XL and 9,99 for Data Pack L).

    So, you now have your Data Pack L for the next 28 days.

    I hope everything is fine now for you.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    H
    C
    2 Personen gefällt das
    • H
      hodgoong
    • C
      chingchunyang
    C
    Neuling
    Hello @o2_Tobias ,

    I have the same problem, I just accidentally terminated o2 my Prepaid M (14.99€) in Mein o2 app.
    I didn't know that the app will automatically purchase packages for me as long as I have enough credit in the app, so I got panic seeing I have both o2 my Prepaid Data Pack L (9.99€) and o2 my Prepaid M (14.99€) purchased. Then I tried to cancel the o2 my Prepaid M (14.99€) but then I realised that my credit didn't come back...
    Is there any way that I can have either my credit back since I haven't use any data yet, or having the package data back?

    Thank you for your help in advance.
    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • 13. Dezember 2018
    Hi @chingchunyang,

    thanks for your message.

    Do I understand you correctly, that you would like to have the package "o2 my prepaid M"?

    I look forward to your reply.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    C
    Einer Person gefällt das
    • C
      chingchunyang
    C
    Neuling
    Hello @o2_Tobias,

    Yes I would like to have it back if it's possible, thank you :)

    Best,
    Ching
    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • 13. Dezember 2018
    Hi @chingchunyang,

    thanks for your quick reply.

    I now changed your package to "o2 my Prepaid M". Additionally, you got a discount for your package "o2 my Prepaid Data Pack L".

    I hope you agree to this solution.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • 19. Dezember 2018
    Hi @chingchunyang,

    is everything fine now for you?

    I look forward to your reply.

    Loving greetings,
    Tobias
    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    O
    Neuling
    • odgiiv
    • Neuling
    • 1 Antwort
    • 10. August 2020

    @o2_Tobias Hi first, I have accidentally ended Surf On 1GB data volume and then bought it again. Would it be possible to refund the first buy. I am sure I haven’t used it.

    o2_Tobias
    • o2_TobiasModerator
    • 11690 Antworten
    • 12. August 2020

    Hi @odgiiv, 

     

    welcome to our English community. :slight_smile:  

     

    I just have noticed in your data that you have already clarified your issue in our Social Media Team. :hugging:  

    You already received a credit yesterday. 

     

    If you have any other questions, just feel free to contact us here in our English community. 

     

    By the way, I would like to invite you to an event with Matthias Schweighöfer that will take place tomorrow (Thursday) at 8 p.m. You are warmly welcome to experience him by live-streaming from your home. 

     

    Loving greetings,

    Tobias

    Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
    o2_Giulia
    • o2_GiuliaModeratorin
    • Moderatorin
    • 20281 Antworten
    • 5. März 2023

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