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O2 homespot not working - LTE blinks red!

A
Rang

Dear community,

i have a o2 homespot for almost year now and never had any problems with it.

however, since yesterday evening my internet has stopped working completely. The light at the bottom (for LTE) keeps blinking red, and nothing is working. I’ve tried to reset the router, I tried also removing the sim and reinserting it, but nothing helps.

I’m also unable to get in touch with customer service at the o2 hotline and I’m running out of ideas.

Can someone please help.

Thanks!

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Lösung von o2_Ines 20 January 2021, 11:37

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5 Antworten

o2_Ines

Hello @Akvar, welcome at our Community. Nice to have you here.

Maybe there was an Update for the HomeSpot. So you have to reenter the SSID an PIN. Can you do this?

One thing you can try is to put the SIM in your Smartphone and deactivate the PIN-query for the SIM.

Why can´t you go in touch with our Hotline? Is it because of the language barrier? Maybe I can help you with this too.

Kind regards, Ines.

S
Rang

I Need urgent help 

i cannot call your support centre with English language 

my O2 Homespot which works with simcard suddenly stopped working 

the LTE light is red 

i change the location and restart but it still does not work 

please help me urgently 

o2_Andrea
Benutzerebene 7

Dear @Saina M ,

welcome to our community. 🍀

Your community account is not connected to any data set where I would see a homespot tariff. Have you already checked our  Live-Check to see if there are any current restrictions at your address?

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
I
Rang

Hi, my o2 homespot is blinking red, i have tried to restart it and reinserting the sim. I cant acces o2.spot and 192.168.1.1, i urgently need my connection because of work purposes. Thank you.

o2_Andrea
Benutzerebene 7

Dear @Izana ,

welcome to our community. 💐

Has your homespot already worked at your address? I don't have any availability for a homeport there.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.

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