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Hi, I wanted to change the plan for my Prepaid line, so I selected the XL data pack of 20 euros. I didn't have any credit at the momento, so I received a mesage saying the plan would activate once I had enough balance. So I topped up, and now it automatically discounted 10 euros of the 30 I added, and it activated the S data pack. Why can't I have the pack I selected? I don't want the S pack. Its not good for me. What can I do?



I will appreciate your help.
Hi @Orne89,



welcome to the o2 community.

The o2 My Prepaid Data XL was deactivated via the online portal on 23.08.2019 and the o2 My Prepaid S was booked for it.

In goodwill i have reinstalled your previous data pack XL



Regards

Antje
Hello Antje!

Thank you so much! This means that from now on, everytime I recharge, I can do it with the XL pack? Do I have to do something else to ensure I have this pack and not the smallest one?



Thanks for your help and information.
Hi Orne89,



you must cancel the Data Pack XL before the 27.09.19. Otherwise the Pack will be renewed tor the next month.



Regards,

Marc

Hi

I want to change my prepaid package to O 2 my prepaid S.

Can you tell me how would I do that. I tried doing it but it says that, contact prepaid customer support.

Hi @Arslan Ansari 

 

welcome to our community. :slight_smile:

Please send a text to 5667 with START o2myPrepaidS

Afterwards you have to charge 9,99 EUR for payment. 

The package has a period of 28 days (!) not a full month

So watch our if you think about creating a banker’s order or a direct debiting to put in the right period.


Greetings

Dear O2 team, 

As of now I am having a plan (27.50€ with 120gb)activated with a contract of 2yr since 1st feb, 2023.

Can I get my plan changed and upgarde the plan within same contract? 

Hey @SinghSom ,
that’s a great question.
You can change or upgrade your tariff any time, within the same contract.
Have you seen a tariff you are interested in? Which one is it?
Also find in Mein 2 more tariff options:








Best, Matea
 

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