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I cannot call any number it says “call failed”

  • Mai 30, 2021 8:51 AM UTC
  • 6 Antworten
  • 421 Aufrufe
Besucher:in

I just got my sim card 2 days ago, it is already activated as i can already connect to the internet but when I call anyone it says “Call Failed” all the time, i have restart and re insert my sim card and update my phone. How do I resolve this? 

 

(Thread moved to our english community, o2 Michi)

Lösung von o2_Jessica

Hello @Renvi,

here you find all the informaton needed to revoke your contract:

 

If you have any further questions do not hesitate to contact us.

Kind regards,

Jessica

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    6 Antworten

    Sächsin
    Legende
    • SächsinLegende
    • Mai 30, 2021 9:28 AM UTC

    What is the name of your tariff?

    "o2 Free ..." or "o2 my Data ..."?
    Calls cannot be made with the latter, as it is a pure data tariff.

    Politik: ein Streit der Interessen, der sich als Wettstreit der Prinzipien ausgibt. Ambrose Bierce ------ Der Kluge lernt aus allem und von jedem, der Normale aus seinen Erfahrungen und der Dumme weiß alles besser. Sokrates --------- Nein, ich bin kein Fußabtreter!
      o2_Michi
      • o2_MichiModerator
      • Moderator
      • Mai 30, 2021 1:32 PM UTC

      Hi @Renvi :relaxed:

       

      welcome to our community.

       

      Unfortunately @Sächsin guessed right, you’re using a data only tariff called “o2 my Data”. :confused:

      If it’s not the tariff you wanted you can withdraw from the contract within 14 days. If you have more questions regarding this issue, please write us here.

       

      Best regards,

      Michi

      Besucher:in
      • Renvi
      • Autor
      • Besucher:in
      • Mai 30, 2021 2:44 PM UTC

      It looks like i have the “o2 mydata” line, how can I cancel this if i cannot call any number!? What would be the next option to cancel!? 

      o2_Jessica
      • o2_JessicaTeam
      • Team
      • Lösung
      • Mai 31, 2021 11:58 AM UTC

      Hello @Renvi,

      here you find all the informaton needed to revoke your contract:

       

      If you have any further questions do not hesitate to contact us.

      Kind regards,

      Jessica

      Do you need help in English? For english support visit our english community (https://g.o2.de/englishcommunity) and our english FAQ section (https://g.o2.de/faqsection)!
      Einsteiger:in
      • zaak1
      • Einsteiger:in
      • März 1, 2023 10:35 AM UTC

      Hello, I’m having the same problem I didn’t know the difference from my o2 free and  o2 my data. can you switch it for me? I want to be able to make calls too. Thank you 

      o2_Ines
      • o2_InesModeratorin
      • Moderatorin
      • März 19, 2023 12:45 PM UTC

      Hello @zaak1, nice to have you here again.

      If you want a different contract, you can order a new contract an the data contract can be cancelled by you.

      Please have a look at this thread:

      Kind regards, Ines.

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