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very weak Internet signal

G
Rang

I’ve been a customer for long time but the more I’m getting longer to be your customer the worser your internet signal getting is. I don’t understand why is everytime my Internet signal very bad. I’ve already have this problem for long time and everytime I will ask, says there’s no problem. I’ve been using O2 max unlimited but I cannot even use simple apps like Facebook and messenger. 😞 Especially if my window is closed then totally catastrophic. I already tried the live check and tried to report the problem (create a report). It says everything is fine and working but in fact it’s not for me. I don’t think the building where i live is also the problem because before i don’t have any problem on this and i asked my neighbor who’s also on the same building now that she doesn’t have any problems. I’ve been paying on the right time and even higher now because customer service said that it will boost the speed  but it’s not fair that I’m having problems everytime. It’s not also the problem on my phone as I’m using a new latest phone. Internet is important for me as I need to contact my family on the other country but everytime call is very bad or dropping.  I hope you could do something about this.  It’s very sad to go but if i have no choice i need to leave because it’s already causing me a lot of stress, anxiety and mental exhaustion which is really bad for me and it’s not gonna be my fault, it’s because the service is very bad. I don’t want this problem to consume me and my mental health. 


Edit: verschoben aus Mobilfunkt, Internet…, 13.03.2023, 15.03 Uhr, o2_Micha

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Lösung von o2_Micha 14 April 2023, 12:12

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13 Antworten

o2_Micha
Benutzerebene 7

@Girlyv.2.2 ,
thank you for sharing your concern about the connection problems with us, the community. 💙

I can understand that it is really annoying when the service you want and need is not, or only partially, available. 

Do you always have this challenge at a certain address or regardless of location? In case it is always at one address, please tell us the postcode and a side street. 

Which mobile phone do you use and what kind of sim card (plastic or eSim)? 

You wrote that others in the house do not have these challenges. Do they also use the o2 network? 

many greetings
Michael

 

#bleibgesund
G
Rang

@Girlyv.2.2 ,
thank you for sharing your concern about the connection problems with us, the community. 💙

I can understand that it is really annoying when the service you want and need is not, or only partially, available. 

Do you always have this challenge at a certain address or regardless of location? In case it is always at one address, please tell us the postcode and a side street. 

Which mobile phone do you use and what kind of sim card (plastic or eSim)? 

You wrote that others in the house do not have these challenges. Do they also use the o2 network? 

many greetings
Michael

 

Hi,

 

thank you for your response, i highly appreciate it. I experience it also outside, but more often inside my apartment especially if my window is closed than i really cannot use facebook and messenger because the signal was too weak and oftentimes the voice- or videocall would be dropped😞 My location is  53115 Bonn and direct facing the side of the street where the main train station is.

I’m using Iphone (12 pro) and my sim card is the normal simcard (i actually don’t have idea between the difference of plastic or Esim) but i think it’s plastic? The normal sim inserted on the simcard slot of the phone (micro simcard for my phone).

Yes they also have the same network and same package as me (O2 unlimited max). 
 

thanks a lot for hearing me. 🙏🏽 I’ll wait for your response.

have a good day!

 

o2_Micha
Benutzerebene 7

@Girlyv.2.2 thanks for your respond. 😃
I am able to see that our network departement opened allready a ticket to solve the issues so they will inform you via SMS  about the results.
Which network modus have you allready tested? 4G/LTE as well? Or only 5G? 

best regards
Michael

#bleibgesund
G
Rang

@Girlyv.2.2 thanks for your respond. 😃
I am able to see that our network departement opened allready a ticket to solve the issues so they will inform you via SMS  about the results.
Which network modus have you allready tested? 4G/LTE as well? Or only 5G? 

best regards
Michael

I also already tested LTE is also the same.

ah yes, but they said for now  they cannot lift the issue yet. They will message me. But hopefully soon, otherwise I’m gonna pay again this month but with the bad service again 😓

o2_Michi

Hello @Girlyv.2.2 🙂

I’m sorry, but the issues regarding the coverage hasn’t been resolved yet. 😕

Fingers crossed that my colleagues will fix it soon. 

 

Best regards,

Michi

G
Rang

Hello @Girlyv.2.2 🙂

I’m sorry, but the issues regarding the coverage hasn’t been resolved yet. 😕

Fingers crossed that my colleagues will fix it soon. 

 

Best regards,

Michi

Hello, thank you for getting back to me. May I know what’s exactly going on? Is it really that bad?

o2_Michi

Hi @Girlyv.2.2,

at the moment honestly yes. 😕

There are a few stations with technical issues and this creates a bottleneck regarding the coverage for other stations who are still working in your area - mostly LTE.

Within the next 1 to 2 days there will be more maintenance works on some stations, which maybe will improve the current situation, fingers crossed. 😉

 

Best regards,

Michi

 

G
Rang

Hi @Girlyv.2.2,

at the moment honestly yes. 😕

There are a few stations with technical issues and this creates a bottleneck regarding the coverage for other stations who are still working in your area - mostly LTE.

Within the next 1 to 2 days there will be more maintenance works on some stations, which maybe will improve the current situation, fingers crossed. 😉

 

Best regards,

Michi

 

Okay thank you for informing that’s really sad to hear. I hope it will be so soon coz i cannot use fully my connection and your service 😔 can you please give me updates from time to time? Please.🙏🏽 Thanks a lot again.

o2_Michi

Hi @Girlyv.2.2 😊

is it possible that you give me an update on monday if the maintenance improved the coverage?

If it’s not getting better, I can take a look again for the current situation then. 🙂

Important is to restart (or switching to airplane mode forth and back) the smartphone from time to time after maintenance.

 

Best regards,

Michi

G
Rang

Hi @Girlyv.2.2 😊

is it possible that you give me an update on monday if the maintenance improved the coverage?

If it’s not getting better, I can take a look again for the current situation then. 🙂

Important is to restart (or switching to airplane mode forth and back) the smartphone from time to time after maintenance.

 

Best regards,

Michi

Hi! 
 

thank you for your attention and assistance to me. so as i’ve observed is atleast a little bit better, i have a little signal now when my window is closed, but still it’s so weak that it takes long time to load apps😓 hope it will be more improved to the maximal as i have before when I started with 02..i already tried restarting my phone and putting it to airplane mode.. 

o2_Micha
Benutzerebene 7

Hi @Girlyv.2.2 ,
thanks for your answer. Hopefully you had a great easter time 💙
I would like to ask if there is any change regarding connectivity within the last 14 days. I can see that there were some work at the network station this morning, but it should be fine now. 
Can you confirm this or is there any requests which needs further assistance. 😊

best regards
Michael

#bleibgesund
G
Rang

Hi @Girlyv.2.2 ,
thanks for your answer. Hopefully you had a great easter time 💙
I would like to ask if there is any change regarding connectivity within the last 14 days. I can see that there were some work at the network station this morning, but it should be fine now. 
Can you confirm this or is there any requests which needs further assistance. 😊

best regards
Michael

Hello, 

i wasn’t really able to test my connectivity today because I’m still at work. But i can say for the past weeks it became much much better than before. Although sometimes there are still few lapses on my connectivity like for example signal getting weak in the middle of videocalls or game. My question is, are all the works on network stations finished? And does the connection can be affected by the train station? Because my window directly faces the train station. Could there be any more ways to optimise my signal?

Anyways thank you for your effort to help I really greatly appreciate it☺️

 

o2_Micha
Benutzerebene 7

@Girlyv.2.2 thanks for your quick answer. 
The ticket for 5G Connectivity is still in progress. We haven´t heard any news, sorry. But the general performance should be fine. 
The trainstation could be an obstacle and can have influence to a network, depending on the whole traffic.
You can try to switch between 5G and 4G, sometimes using 4g/lte could be better, it depends on how many user are attending at the same time. 

best regards
Michael

#bleibgesund

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