Port Request from O2 to WinSim

Hello 

I want to request the initiation of porting my O2 number. I went to the O2 store in Berlin today and they said I need to request this online, and they can not process requests for number porting. Please initiate my number porting request for +49176xxxxxxx

#Edit Sandra: Verschoben zu English Mobile

Hello @NooraKhan,

I can confirm that I have released your number for porting. You can now apply for porting with your new provider!

How come you want to leave o2? Is there anything else we can do for you or do you have a question we can clarify?

Many kind regards

Jessi

Hallo @bhargavi,

I see that your number has already been approved for porting. This release is still valid until 03.06. You can apply for the porting of your number until then! If you want to port the number after this date or apply for porting after this date, you can simply set a new release later.

By the way: you can also set up the porting declaration yourself and therefore do not have to contact the customer service.

You can do it online at Mein o2. An explanation where to find it online you can find here: Mein o2.

There you can read, that the menue point “Tarif & SIM-Karte” you need to go to “Vertrag verwalten”:

And there the second point is apply to port your o2 mobile number to another provider  - in German: “o2 Rufnummer zu einem anderen Anbieter mitnehmen”:

There you need to press the button “Weiter” and afterwards you need to confim that again.

Kind regards,

Jessica

@bhargavi Did you use the app my o2 service app for your smartphone. Where you find the option too.

Dear @bhargavi ,

that sounds great. Do you still need any assistance?

Thanks to @Joe Doe for your help.

Kind regards,

Andrea

@Niki456 A mobile number transfer cost you in Germany 6,82 Euro. On prepaid cards this must before on you prepaid balance account. You can release the number by yourself over the mein o2 service app, hotline or in some days over an o2 moderator.

Hint: Be careful that you only make a contract that you can cancel monthly. Like prepaid or o2 Flex contracts. (If you Are leaving again Germany)

Hello @Niki456, 

you must use and fill in the following form and send it by mail back to o2:

https://static2.o9.de/resource/blob/70982/7b5a4ca797a290f9c788f92838aedb9f/prepaid-guthabenauszahlung-download-data.pdf

A payout can take up to 6-8 weeks.

Kind regards
Jessica

@LauCGermany Did you have a postpaid or prepaid sim? You can release the porting by yourself over the mein o2 Service App for Android or iOS.

Hello, I have o2 prepaid sim and want to port my number in another service provider “Winsim”. I couldn’t find the option to do number portability in 02 webpage. How I can do it? And, will it charge extra for this process?

Hello @nature_world ,

welcome to our community! 😊

You already received good help from Joe Doe (thank you!)

Did you install the Mein o2 App and could you initiate the porting?

Best regards, 

Manuela

Hello @nature_world , 

thank you for your feedback that are good news! 😊

If you have further questions don´t hesitate to ask.

By the way: Have you already looked around in our community?

In our digital living room you can talk to other users about all sorts of topics.

I´m happy to see you there 😊

Best regards, 

Manuela