Hello 

I want to request the initiation of porting my O2 number. I went to the O2 store in Berlin today and they said I need to request this online, and they can not process requests for number porting. Please initiate my number porting request for +49176xxxxxxx

#Edit Sandra: Verschoben zu English Mobile

I need to request the number portability for my number to another service. I can’t find the option in app or in Mein O2 webpage. Please help!

Hello @NooraKhan,

I can confirm that I have released your number for porting. You can now apply for porting with your new provider!

How come you want to leave o2? Is there anything else we can do for you or do you have a question we can clarify?

Many kind regards

Jessi

Hello 

I want to request the initiation of porting my O2 number. I went to the O2 store in rosenheim today and they said I need to request this online, and they can not process requests for number porting. Please initiate my number porting request for + 49176xxxxxxx

regards

bhargavi

Hallo @bhargavi,

I see that your number has already been approved for porting. This release is still valid until 03.06. You can apply for the porting of your number until then! If you want to port the number after this date or apply for porting after this date, you can simply set a new release later.

By the way: you can also set up the porting declaration yourself and therefore do not have to contact the customer service.

You can do it online at Mein o2. An explanation where to find it online you can find here: Mein o2.

There you can read, that the menue point “Tarif & SIM-Karte” you need to go to “Vertrag verwalten”:

And there the second point is apply to port your o2 mobile number to another provider  - in German: “o2 Rufnummer zu einem anderen Anbieter mitnehmen”:

There you need to press the button “Weiter” and afterwards you need to confim that again.

Kind regards,

Jessica

i am not finding the  optionvertrag verwalten

@bhargavi Did you use the app my o2 service app for your smartphone. Where you find the option too.

Got it thanks for the help

Dear @bhargavi ,

that sounds great. Do you still need any assistance?

Thanks to @Joe Doe for your help.

Kind regards,

Andrea

Hello @o2_Jessica 

I came to Germany two months ago and upon arrival, I bought O2 sim from Rewe shop for 10 euros and I activated it with my passport. I did not sign any contract with O2 and used O2 sim for two months and now I can’t use internet and can’t make calls because of the zero credit (I think).

Now I want to port my O2 number with Winsim. what is the process for that?

1: Do I need to make a request to O2 that release my number for porting with other provider (Winsim) - (even though It’s not on contract)  - If this Platform provide services to process the releasing request then please do this.

2: Is there any cost? If yes then - How much it will cost me to move from O2 to Winsim?

3: Since credit in my O2 sim is zero. Do I need to top up some credit into my O2 sim for that? If yes then How can I transfer credit into my O2 sim for transferring process.


Thank you!

@Niki456 A mobile number transfer cost you in Germany 6,82 Euro. On prepaid cards this must before on you prepaid balance account. You can release the number by yourself over the mein o2 service app, hotline or in some days over an o2 moderator.

Hint: Be careful that you only make a contract that you can cancel monthly. Like prepaid or o2 Flex contracts. (If you Are leaving again Germany)

Hello,

I requested to port my o2 number to PremiumSim network which is done on 17 August today and I received a message from O2 that my O2 number is deactivated by O2 network. Before the transfer I had approx. 13.50 euro in my O2 sim which was showing on my O2 app too but now its not showing there.

I want that amount to be transferred to my bank account. 
what is the process for that?

Thank you!

Hello @Niki456, 

you must use and fill in the following form and send it by mail back to o2:

https://static2.o9.de/resource/blob/70982/7b5a4ca797a290f9c788f92838aedb9f/prepaid-guthabenauszahlung-download-data.pdf

A payout can take up to 6-8 weeks.

Kind regards
Jessica

Hello 

I want to request the initiation of porting my O2 number. . Please initiate my number porting request for  XXXXXXXXXX

regards

Laura

Edit o2_Lars: Never post any personal information in a public forum.

@LauCGermany Did you have a postpaid or prepaid sim? You can release the porting by yourself over the mein o2 Service App for Android or iOS.

Hello @LauCGermany,

have you already been able to release your number online, as @Joe Doe recommended?

Kind regards
Jessica

Hello, I have o2 prepaid sim and want to port my number in another service provider “Winsim”. I couldn’t find the option to do number portability in 02 webpage. How I can do it? And, will it charge extra for this process?

@nature_world Please install the mein o2 Service App for iOS or Android and release your number. mein o2 over Webpage have not this option for prepaid.

https://hilfe.o2online.de/english%2Do2%2Dcommunity%2Dmobile%2D43/call%2Dnumber%2Dtransfer%2Do2%2Dprepaid%2D566199

Hello @nature_world ,

welcome to our community! 

You already received good help from Joe Doe (thank you!)

Did you install the Mein o2 App and could you initiate the porting?

Best regards, 

Manuela

Yes, Joe Doe provided me information and I installed the app and did it. I hope porting process was successful as at end I receievd email from o2 saying :

Dear O2 customer,
Please use the following data to request number portability from your new provider.

Thankyou
 

Hello @nature_world , 

thank you for your feedback that are good news! 

If you have further questions don´t hesitate to ask.

By the way: Have you already looked around in our community?

In our digital living room you can talk to other users about all sorts of topics.

I´m happy to see you there 

Best regards, 

Manuela

Hello



I want to request the initiation of porting my O2 number. I have prepaid sim. Please initiate my number porting request for +49176xxxxxxx.

I am not able to find the options shown above to make it myself online.



Thanks

Nanditha