Lösung von Joe Doe
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Dear
as a prepaid customer you can go to the My o2 app → Menue → Rufnummermitnahme → at the bottom: Rufnummer jetzt freigeben
Kind regards,
Andrea
Thank you :)
Hello
you're welcome.
Did it work out the way my colleague described it? Or do you still need support?
Best regards,
Maria
Yes it did .Thanks :)
I want to request the initiation of porting my O2 prepaid number. I went to the O2 store in Bremen today and they said I need to request this online, and they can not process requests for number porting. Please let me know how to proceed
Hello
welcome to the o2 Community 💙.
On our end the number can only be released, so that a different provider can then port the number over. The porting is initiated by the new provider.
How you can release your number is shown in the Screenshot that Sächsin has provided. If you have any further questions, please let us know.
Kind regards, Sven
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