English O₂ Community: Mobile

I tried to not do anything automatic because in my experience o2 never understands what I need. So I cancel all plans, then add 10 euros which is inmediately debited. Then I add the L pack, and then this for a couple of days. I need internet and this never helps, also the fact that the plans are for 28 days, who came with this terrible idea, but ok, that’s not important now. I need a solution for this, need my plan activated and running ASAP. Thank you o2 team.

Hello, before 1 month through app I’ve ordered new number. Everything went ok, I’ve got it and pay for it. But for some private reasons I would like to get back to my old number. Is this possible? Tnx in advance

I purchased the O2 prepaid SIM card with 9.99 monthly plan, of 3.5 G data and EU calls. Its extremely difficult now to buy this pack for next month, I put 10 euro to my account, but they are not used for this 9.99 plan, instead, I am being charged on per call basis and for data usage. My balance has just vanished in 4 days . Can anyone tell mem what I am missing and how can I make the correct payment of 9.99 for 28 days/3.5 GB data and EU call unlimited. Please help.

Hello, I topped off my O2 account with 20€ before leaving for a business trip outside of the EU. I got a prepaid Data only SIM card in the other country and turned off my O2 SIM card for the duration of the 2 week trip. I returned and my account balance is now at 0,08€. My statement shows the + 20€ top off but no reduction from data plans/sms/calls. Any help would be appreciated, thank you.

I wasn't an O2 customer, but I just placed an order and am waiting for it to be shipped. Now I got an email that I need to confirm my email address. But when I try to confirm the email, I get the following error. what should I do ? edit o2_Solveig 06.08.22, 09.56 Uhr verschoben vom Digitalen Wohnzimmer → english mobile

Today, I credited my balance with 15 euros but didn’t saw any changes to the amount in the app. Although I received the sms. Then I re-credited my account with another 15 euros and then it added only 15 euros and package activated automatically without my consent. Overall I’m charged with 30 euros. I was aiming for 15 euros prepaid package. I want a refund of 15 euros as they didn’t showed in the app after i credited them. Your sms service is not synched with the app creating confusion for customers and wasting their precious money and time. I’m facing this issue for the second time. This time I need a refund.

Hello, I have a prepaid number that I have been using for many years. All of the sudden I cannot get any SMS messages for authentication any longer. This started today and never happened before. Can you help with my case? Best regards.

Hi, I have an existing Vodafone prepaid sim. I requested for Vodafone to transfer my phone number to a new provider. They have confirmed this via SMS on 12th July. I have a new o2 prepaid sim, and I have asked o2 to transfer my number from Vodafone. o2 has not yet done this, despite numerous requests both online and via telephone with customer services. I spoke with Vodafone customer services, and they say that they are waiting for o2 to request the number porting. I spoke with o2 customer services, and they don't know why the porting is not completed yet. It has been 13 days already. What's going on here, am I missing something? Please can somebody help here? Thanks TH Edit o2_Larissa 31.07.2022/ 15:24: moved from O₂ Prepaid to English o2 Community: Mobile

how to re-enable direct debit authorization after you have changed your bank?

Hello, I bought o2 prepaid max card and 28 days passed. My question is do I get charged extra money for using it after this period of time, if I don’t buy credit for next 28 days? Because it works after 28 days passed and I don’t know if I will get charged extra. I had about 400Gb left when it ended. Also I won’t be in Germany from September so I would like to know how do I cancel my sim? Thanks for answering me Edit o2_Lars: Moved from Wohnzimer to English/Mobile

Hi, I’ve made a mistake with my date of birth during activation of sim card and now I can’t proceed with IdentityTrust-App. It’s not possible in the web page update date to the correct. Could you please advise how I can update my data? Regards. Edit by MXP_Alex: Moved to English o2 Community

I already have O2 sim on my phone. I am planning to buy Samsung Galaxy Watch 4 LTE. Will using O2 eSim (same number as I use on phone) on Galaxy Watch 4 cost anything extra since I already have O2 sim on my phone. If it will cost extra, please tell me how much would it be (My O2 sim on phone is having a plan of 60gb data)?

Dear, on 20.06 we paid the bill to Telefonica Germany GmbH for 85 euros. We paid on customer number xxx 85 euros! Our real number is xxx. Please help me to implement that we have paid. I found out today when I logged in and saw the bill of €203.10 Please help me to know the exact amount that I have to pay. Thank you very much and greetings to all :) Edit by o2_Andrea: Datenschutz: Kundennummern entfernt verschoben von o2 Mobilfunk: Rechnung zu English o2 Community: mobile

Hi, I want to keep my phone number from O2 to Vodafone. However, Vodafone said that the phone number needs to be “opt-in” from O2. I was trying to call O2 hotline hundred times but no one could speak English and also visited O2 shops, no one could help me on this topic. Can anyone speaking English help me in this case? Edit o2_Larissa 06.08.2022/15:57: moved from o2 Prepaid to English o2 Community: Mobile

Hello o2 community, I have a question, I bought an Apple phone from an o2 store with a 24 month contract, I have the phone for 10 months and I have a small bend on the side of the phone from an accident and i have a tiny scratch on the screen, i still have a limited warranty on the phone and i want to ask if they will exchange the phone for me. Thanks very much! Edit o2_Larissa 06.8.2022/ 17:18: moved from iOS: iPhone, iPad & mehr to English o2 Community: Mobile

Hi, everyone! I’ve received my sim-card and my ZTE router, put my sim-card in the router, connected it to my PC, logged in. I went to SIM-card activation page: entered my SIM-card number, obtained a phone number, received SMS to my router and entered the password, changed it to new password. I’ve installed an O2 app - logged in with my e-mail, internet works BUT I don’t see a link to do Video identification. How do people do it? Everywhere I read that I must do Video identification for a prepaid SIM-card. But how? I didn’t receive any email about it, I can’t find anything about in my App. The App is in German so maybe I don’t know where to look. Please help!

Good morning The experience with Telefonica is awful. I made a subscription and in the first month, due to costs that they considered to be high, they stopped the services. I couldn’t pay because their stupid system won’t issue the invoice before the settled date (STUPID). Then wen I had the invoice, I paid it and also their STUPID system charged my bank account again. The app works only on German phones (shocking). The hotline is full of //entfernt people who are clueless. Nobody can help you with any news. How shall I proceed if I want an early contract termination? Regards Edit by o2_Andrea: verschoben von Digitales Wohnzimmer zu English o2 Community: Mobile Edit o2 Kurt 07.08.2022 / 13:11 Uhr: Verallgemeinerung der Mitarbeiter entfernt

Hi! I just started a contract with o2 for about a month now. I thought i would only pay 76 per month ( mobile phone plus the data) as to my surprise, i need to pay 157.84€ as Rechnungübersicht für Jahr 2022. what does this mean? Edit o2_Sven 06.08.2022/19:18: Moved thread from o2 Mobilfunk to English o2 Community: Mobile

Hello, I was informed on twitter by the o2 help page that I should post here and ask for a public IP to be set up on my 4g homespot in hope that this will resolve the double NAT problem. Hope you can help, this is the last step I want to try before cancelling as it is currently completely unusable.

Hallo. Today is third day how o2 network dont work in Bad Worishofen (86825). Do you have any information about solving that problem, because I have big problem because my job. 3 of my friends also have the same problem im this town Edit by MXP_Alex: Moved to English o2 Community

Hi i am using o2 loop prepaid plan. I would like to change my network since o2 doesnt provide english application in germany. what should i do? Edit o2_Larissa 30.07.2022 / 19:01 moved from o2 Mobilfunkvertrag: Vertrag & Tarife to English o2 Community: Mobile

hi! I couldnt find this "o2 Rufnummer zu einem anderen Anbieter mitnehmen” option in Mein O2. I dont have a fixed contract with O2, I have a Guthaben SimCard which I pay monthly….so is it still possible to take my O2 number to another provider? thank you!

Hello, even though l had enabled data roaming, data is not working abroad. I am in Cyprus (Southern part). I even changed network provider manually. I tried restarting or on/off airplane mode. Alex edit o2_Solveig 28.07.2022, 18:32 Uhr verschoben von Mobilfunk -> english mobile

Hello, I want to switch my aldi talk prepaid number to a O2 Postpaid plan. I already bought the Plan online and I got an email saying I need to login to myO2 account to complete the number change. However, I cannot register to myO2 because my aldi number is not in the system. What do I do? Do I have to wait until my aldi number is in the system? thank you in advance for your help.

Hello i have an iPhone 13 pro in monthly payments can I change the phone to a different one? i have the phone for 7 months now