English O₂ Community: Mobile

Hi! I just started a contract with o2 for about a month now. I thought i would only pay 76 per month ( mobile phone plus the data) as to my surprise, i need to pay 157.84€ as Rechnungübersicht für Jahr 2022. what does this mean? Edit o2_Sven 06.08.2022/19:18: Moved thread from o2 Mobilfunk to English o2 Community: Mobile

Hello, I was informed on twitter by the o2 help page that I should post here and ask for a public IP to be set up on my 4g homespot in hope that this will resolve the double NAT problem. Hope you can help, this is the last step I want to try before cancelling as it is currently completely unusable.

Hallo. Today is third day how o2 network dont work in Bad Worishofen (86825). Do you have any information about solving that problem, because I have big problem because my job. 3 of my friends also have the same problem im this town Edit by MXP_Alex: Moved to English o2 Community

Hi i am using o2 loop prepaid plan. I would like to change my network since o2 doesnt provide english application in germany. what should i do? Edit o2_Larissa 30.07.2022 / 19:01 moved from o2 Mobilfunkvertrag: Vertrag & Tarife to English o2 Community: Mobile

hi! I couldnt find this "o2 Rufnummer zu einem anderen Anbieter mitnehmen” option in Mein O2. I dont have a fixed contract with O2, I have a Guthaben SimCard which I pay monthly….so is it still possible to take my O2 number to another provider? thank you!

Hello, even though l had enabled data roaming, data is not working abroad. I am in Cyprus (Southern part). I even changed network provider manually. I tried restarting or on/off airplane mode. Alex edit o2_Solveig 28.07.2022, 18:32 Uhr verschoben von Mobilfunk -> english mobile

Hello, I want to switch my aldi talk prepaid number to a O2 Postpaid plan. I already bought the Plan online and I got an email saying I need to login to myO2 account to complete the number change. However, I cannot register to myO2 because my aldi number is not in the system. What do I do? Do I have to wait until my aldi number is in the system? thank you in advance for your help.

Hello i have an iPhone 13 pro in monthly payments can I change the phone to a different one? i have the phone for 7 months now

Getting Charged 15€ Every month with below message shown: Lieber o2 Kunde, am 04.08.22 oder in bis zu drei Folgetagen führen wir wie beauftragt über das von Ihnen erteilte SEPA-Mandat T009 0001 0000 0005 xxxx xxxx eine SEPA-Lastschriftabbuchung für eine einmalige Aufladung in Höhe von 15 EUR durch. Viele Grüße, Ihr o2 Team. PS: Die Abbuchung können Sie an der E2E-Referenz 9684xxxx xxxx und der Gläubigeridentifikationsnummer DE9700xxxx xxxx auf Ihrem Kontoauszug identifizieren. Edit o2_Sven 01.08.2022/20:30: Moved thread from o2 Mobilfunk: Vertrag & Tarif to English o2 Community: Mobile

Hi I have enabled my 5G on my phone but still not getting it. What should i do? Any activation required on your end?

Hello, we ordered a SIM card (Prepaid program) and arrived some days ago. We tried to activated it using both suggested ways for personal data verification, i.e. via video-chat and via Post. Both ways failed since the identification for the persnal data provided was the Greek ID card (, not the passport!), assuming that it is recognized as an official identification document within Europe. The card was ordered by my girlfriend, who is new to the country and has no passport. How could she verify her personal data? I am already an O2 client with a contract and after we ordered the new card and realized that we can’t activate it, I found out that I could include her in my contract, is that correct? How could I do that without ordering a new Sim card? Thanks in advance for your time! Edit by Katy: moved to: English o2 Community Mobile

Hi everyone, I’m a o2 Free M user since last year September. I have issues with my LTE connection starting from yesterday. I’m not able to use my mobile data even though my phone is showing LTE signal. I’ve tried to turn on/ off airplane mode & restarting my phone, these methods allow me to use my mobile data again but only for a few minutes before my mobile data is not functioning again (LTE is still shown on my phone). I’ve only used 4GB of my 20GB plan. Anyone who know the solution for this is very much appreciated !! Edit by MXP_Alex: Moved to English o2 Community

Hello, all. I just got a new tariff with phone as a Grow with 40 gb via samsung webpage. Today it arrived with a phone and a simcard which would have a new number and I would like to cancel the old tariff which has been already over the minimum contract period. The questions are, I would like to keep my number instead heaving new number. I was trying to use the section ‘Rufnummer zu O2 mitnehmen’ but it did not work. How do I take away with my old phone number? and, if possible I would like to keep my simcards. I have been using 2 simcards connected to one tariff sofar. I was wondering if this is possible again with my new Grow tariff. and, how can I cancel my old tariff? Edit o2_Larissa 31.07.2022/ 14:19: moved from O₂ Mobilfunk: Vertrag & Tarif t o English o2 Community: Mobile

Dear all, I recently moved to a new flat, before I used to have the O2 5G Homebox contract, when I was trying to relocate the contract to the new address, it showed not available, so I called the English customer service hotline and was told that I could get out of the contract by the end of July. So I canceled the Homebox contract online and ordered a new DSL contract from O2. But apparently the Homebox is working perfectly fine in my new address and the termination will only be from November, meanwhile the new DSL internet is installed, so now I have to pay to two O2 internet contract for the same household till November, by given the false information provided by O2. I would like to cancel one of the O2 internet contacts immediately please! Best, Keke o2_Antje: Moved to Englisch Community / 26.07.2022

I have bought O2 paket from O2 shop for 60 Euro a month all inclusive DSL home internet and unlimited mobile data, minute tarrif. This paket was having flex property can be cancelled anytime with a one month warning. In the meantime Customer care has proposed me on the telephone she could reduce my 60 Euro to 40 Euro with the same benefits, no additional payment, but in case 24 months contract. I had accepted that proposal. However in less than 2 weeks time, I have undertood O2 has charged me 163 Euro!! Yes it is not a joke. I can share the invoice here. 99,99 Euro for my mobile number one time payment! And more over all, can you imagine I have purchased a 60 Euro package, but they have charged me after, their so called discounted tariff more than 63 Euro :) How can a man understand that? I was happy that they could propose me a lower price tariff but it came out to be a trap. This situation is making me so uncomfortable and unhappy. O2 is careless about this issue. Edit: This Post get

How can i change my bank details for direct debit? On the web portal i do not see any option to do it.

I had bought an O2 loop sim at the beginning of the month and put 15€ credit onto it. A few weeks later I received a notification saying that I had used up all of my data, so I bought another credit top up. My home page now says that I have 16€ of credit on my account but the internet data is not working. I tried turning the phone off/on, I have switched data roaming to ‘on’, I have called the English hotline but they told me they could only help post-paid customers. They gave me another hotline to call but it was only in German, and unfortunately my German is not strong enough yet to understand. It is important I have internet on my phone as it helps me to navigate a new city.

I purchased a phone from O2 months ago and gave it to my wife and she put her SIM card in it, I moved my card into a business phone I was provided. Someone just grabbed the phone I have financed from O2 from my wife’s purse and ran off of the train! We came home and cannot get in touch with support and each time I access the Webapp to deactivate the SIM card, it says that there is an error and cannot move forward. Please someone help as soon as possible!!!

Hello, can anyone confirm to me that there are massive disturbances in the mobile network in the Rhein-Main area? Yesterday there was already a huge hiccup, but today it is simply impossible to use web-based applications with a cell phone. Since 7:30 this morning until now, 15:45 no access to the O2 network. There is also no info about what is going on and how long you have to be patient. Region: Aschaffenburg Rgds Sardsch Hallo, kann mir irgendwer bestätigen, dass es massive Störungen im Mobilfunknetz im Rhein-Main Gebiet gibt? Gestern bereits haperte es gewaltig, aber heute ist es schlichtweg unmöglich, webbasierte Anwendungen mit dem Handy zu nutzen. Seit heute morgen 7:30 bis jetzt, 15:45 Uhr kein Zugang zum O2-Netz. Es gibt auch keine Info darüber, was los ist und wie lange man sich noch gedulden muss. Region: Aschaffenburg Gruß Sardsch

hi, today it's two weeks since ordering a sim card with a subscription contract. So far I have not received the letter with the card, and o2 wants me to activate this card. I received an e-mail confirming the transfer of documents to deutche post

Hello, I had a balance of about 9-10 euros, and I had recharged 10 euros on 1st July. My pack of 15 euros got reactivated. I checked after that, and had a balance of about 4-5 euros. However, when I check now, after about 20 days, the balance has dropped down to 0.62 euros, even while the tarifplan with EU flat-rate calls and 15 GB data is still active and under the limit. Please help me to rectify this issue urgently, as my tariff is nearing its expiration. Thanks Edit o2_Larissa 27.07.2022/ 16:14: moved from O₂ Prepaid to English o2 Community: Broadband / DSL

Hello, I am new customer and registered for o2 account today. But I can not login to MeinO2 app with my login id. It says “Data can not be loaded, 403 Error”. In website, I can login but I can not access my data due to some technical error issue. Anyone facing similar case? Edit o2_Larissa 26.07./ 16:15: moved from Mein O₂, O₂ Online & E-Mail to English o2 Community: Mobile

Hello dear Support, I have a prepaid number in Aldi Talk. How can I migrate my number form Aldi to O2? Thanks in advanced

Hello, I have bought a prepaid Blau card and wanted to activate it. I entered my information with my last name as “Gurbetoğlu” where “ğ” is a Turkish character. However, when it comes to identity screen where you need to verify your identity with a video call, my last name is seen as “Gurbeto¿lu”. The representatives I talked said they cannot verify my name because of this and I needed to fix it with Blau/Telefonica. Using Blau’s website, I cannot find where to fix this. If I start the activation again, the website does not ask my name and last name since I entered it before. It only makes a verification using my SIM number, phone number and date of birth, and uses my previously entered name and address information. The email I received from Blau while registering states that it can be modified in this screen but it doesn’t have any option to modify my information. I called Blau customer support however they only speak German and we couldn’t communicate. Can a representative please hel

I purchased a prepaid sim card with 3.5GB of mobile data. After that was used up, I logged in to my O2 account and purchased the prepaid data pack L (4GB for €9.99). However, there is no instruction about how to activate it and I can't find answers on this forum. Please refer to the attached screenshot. How do I proceed? I need to have access to data as soon as possible. I am sending this message on a wifi connection. edit o2_Solveig: verschoben von Prepaid → english Mobile