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Incompetent customer service

  • July 30, 2025
  • 3 Antworten
  • 22 Aufrufe
U
Besucher:in

I’m quite disappointed with the level of support I’ve received. It seems there are significant gaps in understanding even straightforward questions, response times are excessively slow, and issues remain unresolved. I strongly recommend a thorough review and improvement of the hiring and training processes, along with more rigorous performance management to address these challenges.

PS: O2 might look into this: Experienced on 30.07.2025 at 10:30am with ‘XXXXX’

Mitarbeitername entfernt / employee name removed // o2_Rebecca, 30.07.2025, 14:49 Uhr

    3 Antworten

    o2_Rebecca
    • o2_RebeccaModeratorin
    • Moderatorin
    • July 30, 2025

    Welcome to our community ​@Unhappy User 🌼

    I am sorry that you are not satisfied with the service you have received. Thank you for your feedback, we are happy to take it on board.

    What exactly happened, would you like to be more specific?

    Kind regards, Rebecca

    Immer informiert bleiben ➝ https://g.o2.de/News
    U
    Besucher:in
    • Unhappy User
    • Autor
    • Besucher:in
    • July 31, 2025

    Refer to the complaint submitted — it took me 40 minutes just to clarify a simple question about changing my service and confirming I wouldn’t be double-charged. The agent provided no solution, repeatedly asked the same question, and demonstrated little understanding or basic language skills. To make matters worse, I was charged today — the very thing I called to prevent. Frankly, this is unacceptable.

    o2_Manga
    • o2_MangaModeratorin
    • August 1, 2025

    ​@Unhappy User 

    thanks for explaining. We will forward the situation to our training department to make sure the knowlegdelevel and the language skills are up to date.

    Please don’t hesitate to get back here with us if you have any further questions or notes. 🙂

    Greetings

    Manga

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