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Top up via bank trasfer didn't work even though I followed the instructions properly

  • August 4, 2025
  • 4 Antworten
  • 25 Aufrufe
Y
Besucher:in

Hello,
Yes I double-checked everything I did and followed the instructions properly from this link.It has been almost 24 hours and My balance is still the same. Is there a English speaking hotline for prepaid’s?

Thanks

Lösung von o2_Ines

Hello ​@yasamtd,​ welcome at our community. Nice to have you here. 

Unfortunately, we do not have a hotline with English-speaking colleagues for prepaid. I´m sure, we can help you here. 🙂

There are several options for charging. How did you charge?

Kind regards, Ines.

 

Edit o2_Ines. Erwähnten Nutzer geändert.

 

Sächsin

4 Antworten

Bumer
Legende
  • BumerLegende
  • August 4, 2025

No.

o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • Lösung
  • August 5, 2025

Hello ​@yasamtd,​ welcome at our community. Nice to have you here. 

Unfortunately, we do not have a hotline with English-speaking colleagues for prepaid. I´m sure, we can help you here. 🙂

There are several options for charging. How did you charge?

Kind regards, Ines.

 

Edit o2_Ines. Erwähnten Nutzer geändert.

 

Y
Besucher:in
  • yasamtd
  • Autor
  • Besucher:in
  • August 6, 2025

Hello Ines,

30 hours later, the top up was processed. I transferred the amount to the IBAN of O2 with the code I received from 56656. Apparently this is not a reliable way to top up. (Credit card option wasn’t working when I wanted to top up). Anyway, thank you for your reply. 
 

Best,

o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • August 6, 2025

I am very glad, that the top up is now processed ​@yasamtd. I agree with you that this shouldn’t take so long. Thank you very much for the update.

Kind regards, ines.

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