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activation of replacement card with 5G SA

  • August 8, 2025
  • 4 Antworten
  • 14 Aufrufe
M
Einsteiger:in

Hi support,

I have ordered Ersatzkarte (eSim) with the 5G SA

I done it around 3 am today. I have scan it with my phone, installed, went theough whole process on the phone - it was successfull.

then I went through activation on O2 website. no luck. Around 7am I have received E-mail with information that new card is activated. 
The card still doesnt work - it is midday already.

in the web gui it seems that sonething hangs

 

can you help me here as I do not have any mobile reception now?

 

thank you

 

 

    4 Antworten

    M
    Einsteiger:in

    Wow that was fast - ita activated now, thank you guys

    M
    Einsteiger:in

    Just tried to change card with another phone, after successful instalation I am trying to activate the card in o2 portal, but it says

    this service is not available for you as sim card will be delivered per post

     

    bo I did not ordered such delivery, yes I have installed the new simcard with qr code

    M
    Einsteiger:in

    Oo this time it worked over app

    the topic can be closed

    o2_Gerrit
    • o2_GerritModerator
    • Moderator
    • 8609 Antworten
    • August 8, 2025

    Hello ​@master-of-disaster2, thanks for your feedback it is good that your Ersatzkarte (eSim) is now activated 🙂

    Have a nice weekend,

    Gerrit


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