new contract my Handy withdrawed/ cancelled O2 My Handy

Hello ​@gabyc_gac,

welcome to our community. 🙂

Unfortunately there is no linked customer account to your community account, which means we are not able to look into your order. But there is maybe another solution, if you can access our website for the order status: o2online.de/vt-order-status/bestellstatus

 You only need your order number like “WSHW...” for example (“Auftragsnummer”), your name (first and last name, Vorname + Nachname) and the date of birth (Geburtsdatum). 

It does not matter, if you are already registered, it will show the current order status, except the order has been rejected earlier.

Best regards,

Michi

Hello o2_Michi,

Thank you for your quick answer, welcome and help!

I tried checking the order status using the link you provided, but unfortunately Auftragsstatus:
komplett retourniert.. :(
It maes total sense i never went to an step where i was able to create a user…. :S

Is there any way to retrieve the order number or get help through another method… perhaps by verifying my identity with name, email, and date of birth?

I’d really appreciate any guidance, as I’m currently without a German phone number and relying on this order to get started.

Thank you again for your help!

Best regards,
Gaby

​@gabyc_gac 

Oh okay, “komplett retourniert” means the order went straight back to us and will not be delivered. ☹️

Did you call our regular hotline or the english one with the phone number 089 6666 300 81? Our english hotline will be open until 8 p.m. today. In case its not a problem regarding the language and you are not able to speak for other reason, you can try our WhatsApp Chat - but that depends, if the person can speak/write in english - normally that shouldnt be a problem.

Thank you!
I am very fresh i just arrived to Germany and i don´t have a german number. That´s the very first reason i´m wanting a line.
Roaming is too expensive to call. (my actual phone number is argentinian).
I wasn´t able to talk to a Human on WhatsApp it was a Bot (Aura)

​@o2_Michi  This is the answer i get every time i try to log in and talk to a Mitarbeiter

Scheinbar ist beim Login etwas schief gegangen. 
Starte bitte eine neue WhatsApp Nachricht, um Dich erneut einzuloggen. Klappt das Login erneut nicht, versuche es zu einem späteren Zeitpunkt noch einmal. Alternativ stehen Dir weitere Kontaktkanäle zur Verfügung: https://www.o2online.de/kontakt/  Tipp: Viele Anliegen kannst Du auch mit Hilfe unseres O₂ Service-Bereichs selbst lösen. Besuche unsere O₂ Service-Seiten unter https://g.o2.de/WA-serviceseite

​@gabyc_gac 

You are welcome. 🙂 Apart from the recent order which has been cancelled, it could be tricky with the credit check if you try to order again a mobile phone with a postpaid tariff. Is visiting an o2 shop near you an option? My colleagues could show you which smartphones + tariff is possible to get and you can receive both immediately if available there. The credit check itself will always run through different things like the monthly rate, price of the phone etc. so maybe a different phone with a different tariff could lead to a successful order.