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Hardware "sent" but no tracking number

  • August 4, 2025
  • 4 Antworten
  • 48 Aufrufe
O
Besucher:in

I extended my contract on 19.7.2025. and ordered Samsung Z Flip7 combo with smartwatch and tablet. When I check the status for the last couple of days it says "Wurde versandt" and nothing else. I didn't receive e-mail with tracking numbers or any kind of information about it so I don't know what's happening and I can't select where the package should be dropped off if I am not at home.

Lösung von Bumer

Only DHL ships. Your status is "Preparing for shipping." You will receive notification shortly

    4 Antworten

    Bumer
    Legende
    • BumerLegende
    • 32307 Antworten
    • August 4, 2025

     Your questions will be answered there:

     

    O
    Besucher:in
    • Ogar Hogar
    • Autor
    • Besucher:in
    • 1 Antwort
    • August 4, 2025

    Thank you but I already checked that link before and nothing regarding the missing tracking number is there. It just says that it should be visible in O2 app. Well, it is not visible. It is not in DHL app as it is mentioned also, it is not in UPS app, not in Hermes, nothing in DPD. It's been raining here for the last two weeks and it would be nice if I could see when and where the package will be delivered or if I could select the place for it to be left at when delivered.

    Bumer
    Legende
    • BumerLegende
    • 32307 Antworten
    • Lösung
    • August 4, 2025

    Only DHL ships. Your status is "Preparing for shipping." You will receive notification shortly

    o2_Lea
    • o2_LeaModeratorin
    • Moderatorin
    • 5219 Antworten
    • August 5, 2025

    Hey ​@Ogar Hogar,

    Welcome to our o2 community. We're glad you're here.💪

    You definitely chose a cool offer. It's a shame that it's taking a while to arrive. Bumer is right, you should receive more information once it's on its way.  😊

    ​


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