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order confirmed but SIM card has not arrived

  • August 7, 2025
  • 5 Antworten
  • 40 Aufrufe
T
Besucher:in

hello members. i ordered a SIM card (order number XXXXX), shipping was confirmed on July 22nd, 2025 . Unfortunately, it has not arrived yet. my address and delivery details have  not changed. I would greatly appreciate any suggestions and/or assistance regarding this matter. thank you  in advance

Edit o2_Antje: Personal Data deleted 

5 Antworten

o2_Manga
  • o2_MangaModeratorin
  • August 8, 2025

Hi ​@theal 

welcome to our community. Pleasure to meet you here. 

Did you order a prepaid or postpaid SIM card?

Unfortunately you are signed in as a prospect here in this community so we dont’t have any access to your data. 

If you tell us more we can advice better. 

Greetings

Manga

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
T
T
Besucher:in
  • theal
  • Autor
  • Besucher:in
  • August 8, 2025

hello ​@o2_Manga thank you for a prompt reply, I ordered a prepaid SIM card

o2_Manga
  • o2_MangaModeratorin
  • August 9, 2025

​@theal 

okay. Prepaid SIM cards are sent by normal post. If your address is correct the letter should have been arrived within five working days after ordering.

Did you mix up the letter with advertising? If nothing can be found you can order a new prepaid card once again. Because as long as no identification process took place the card is worthless for any other person.

Greetings 

Manga

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
T
Besucher:in
  • theal
  • Autor
  • Besucher:in
  • August 9, 2025

​@o2_Manga I did everything as instructed and the shipping details were confirmed via email but unfortunately it never arrived. i will order again. thank you.

o2_Manga
  • o2_MangaModeratorin
  • August 14, 2025

​@theal 

fine, have you already received the new order? Please let us know because we are always interested to improve our processes.

Greetings

Manga

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
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