I'm trying to find the number of O2 customer service with no success.
I urgently need someone who speaks English in order to sort an issue with my monthly invoice.
Can someone help me with this?
Thanks a lot,
Lösung von o2_Tobias
welcome to our English community. Thanks for your open advice.
I regret that you are disappointed the way we treat our international customers who speak English.
o2 is interested to fulfill the needs not only of our German-speaking customers, but also of our international customers.
Therefore, we offer to our English-speaking customers not only our English o2 community here, but we even have an English-speaking hotline that is available from Monday - Friday from 7 a.m. - 8 p.m. and Saturdays from 10 a.m. - 6 p.m. You just need to call our o2 customer service and ask for the English-speaking hotline.
I understand that as international customer some regulations in Germany may seem unfamiliar to you. If you have any questions regarding the terms of conditions for a specific contract or if you are unsure about certain procedures, we all are ready to help you. In some cases, it is advisable to take along a German-speaking friend to close a contract.
Did you have any bad experiences in this regard?
If you have any further questions, please feel free to contact us here in our English community.