English O₂ Community: Mobile

Hi all, The first time I use O2 HomeSpot, I found that I set up the device by accessing the web for the first time, then I clicked the reset button on the device, and finally I could not set the device through the web.I am sure that my laptop and homespot are on the same network, because I can ping successfully and successfully access 192.168.1.1. I think there should be a server in homespot. When I send a login request, it has a bug in the server. Can anyone tell me what to do? I want to set up my device. Of course, I can also return the device. If I choose Defekt (Austausch), will a new device be sent to me? I like O2 and homespot, because the apartment I rent only supports O2, which is my only choice.  edit o2_Manga: verschoben zu English_Mobile

Hello,I have just ordered an o2 Prepaid M plan with an eSIM. My payment went through successfully and I received the order confirmation email. However, I have not received the email with the link for the identity verification (Video-Ident) and I have no way to activate my card on the website.Could an o2 moderator please help me and send me the activation/verification link via private message?Thank you! Edit o2_Kathi 15.07.26 Moved from the section o2 Prepaid to English o2 Community

hello, I ordered sim card o2 Mobile Unlimited M Flex from the website however it is still not shipped yet. could you help me please ? Thank you very much

Dear O2 Customer Relations Team, I am writing to submit a formal complaint regarding a customer service call I had today at approximately 15:39 PM. During the call, I spoke with a representative named XXXXXX. Unfortunately, I found the interaction to be disappointing and unprofessional. Throughout the conversation, she appeared to be in a hurry and did not give me a fair opportunity to explain my issue. I felt that she was not listening to my concerns and was focused on ending the conversation rather than assisting me. In addition, I found her tone to be commanding and dismissive. As a customer, I expect to be treated with courtesy, respect, and patience. The manner in which I was spoken to made me feel that my concerns were not valued. I understand that customer service representatives may have to follow procedures and manage a high volume of calls. However, this should not come at the expense of respectful communication and attentive customer service. I kindly request that O2 review

I’m getting too many calls from o2. Like every day 2-3 times. I don’t pick up any of these calls. But it’s very annoying!!!here is the number +49 176 88840221 Edit o2_Kathi 14.07.26 Moved from the section Austausch rund um die o2 Community to English o2 Community

how to do of merging 2 contracts having the same customer name but with 2 different contract to get kombi discountEdit o2_Gerrit 03.07.2026 moved to English O₂ Community: Mobile

How can i active new e sim card?  o2_Giulia, 14.07.2026, 08:42: verschoben von O₂ Prepaid zu English O₂ Community: Mobile

Hi, I can receive SMS codes and I was able to log in to o2online.de using an SMS code for my mobile number. However, when I try to access sensitive functions such as ordering an eSIM, viewing my data, or showing my PUK, the site asks for a full Mein o2 login.Forgot password asks me to enter my PUK. I still have the original PIN/PUK card from when the SIM was physical. The original SIM PIN still works on my current eSIM, but the website rejects the PUK in the password reset flow.Could you please check why the PUK is not accepted for Mein o2 password recovery even though the SIM/OTP works, and either reset my full Mein o2 login or issue a replacement eSIM after verifying my identity?Edit o2_Bianca 12.07.26 11:28Uhr: Moved from Mein o2, o2 Online & E-Mail to English o2 Community mobile

Hello,I can't deactivate my voicemail; I've already tried ##002# and 333, and I've also restarted my iphone. What should I do?Best regardsEdit o2_Gerrit 25.06.2026 moved to English O₂ Community: Mobile

Hello O₂ Team,I am permanently moving out of Germany and have submitted my extraordinary cancellation (Außerordentliche Kündigung) via postal mail to your central hub.Inside the envelope, I enclosed my official German deregistration certificate (Abmeldebescheinigung).Since I am preparing my relocation, I need to ensure that the document has been successfully received, scanned, and processed by your backend team. Could an official moderator please check my account status and trigger the official cancellation confirmation (Kündigungsbestätigung) to my registered email address?Thank you for your help.

Hi o2,I have cancelled my contract for my Mobile phone number, WiFi and TV contracts. I cancelled because I moved countries.I am unsure as to why a new 25 euro payment is coming out in my bank account.Now that my phone number has been cancelled I cant access my o2 information and I am completely blind right now.

Hello o2 team, I am writing from a friend's account. I am currently abroad and I have lost my phone and my SIM card. I want to block my SIM card to avoid fraud, but I cannot log into my personal portal because it asks for a 2FA SMS code. Can a moderator please contact this account via Private Message (PN) so I can provide my personal details and block my line? Thank you. o2_Giulia, 09.07.2026, 17:59: verschoben von O₂ Home zu English O₂ Community: Mobile

Hello! I bought an eSIM from the O2 website, but unfortunately, it never worked; I didn't receive the activation QR code for my device. A support representative advised me to cancel the eSIM and request a refund. I’ve done the first part, but where should I write to get my money back?

Hi all. I sent my new Samsung galaxy 25 ultra to repair cause of several issues, like overheating and camera colorless and people which I called told me they were hearing scratching sound when calling them. It is being already one month since i sent the phone to repair shop. They took ages to send the phone back to me and when I try the same issues were present, so i sent it back again. Still waiting for the phone back again but I do not think they can fix it since it is probably a hardware issue. The first time the repair shop sent the phone back to me, there was not description of what they did. To be honest I am struggling a lot doing my daily life without a phone. O2 shop not even gave a temporarily phone while the other one was sent to repair. Very unsatisfied with O2 service. Can I demand to have new S25 ultra galaxy, same model like the one i bought and sent to repair? Please help me outEdit:o2_Lea/06.10.2025/moved from the following article:Welcome to our english speaking O₂ Ho

I just joined O2 Prepaid. I paid the initial activation fee and €10 for the 20 GB plan. While I was using the data, my wife topped up €20 and subscribed to the 80 GB data plan around 12:00 PM.After that, I did not check my phone and left it charging. At 3:00 PM, I opened my phone to check the news, but the internet was not working. I waited for my wife, and by 9:00 PM, she suggested that maybe I needed to top up again because there might be a required maintaining balance for the plan to work.We topped up another €10, but €1.49 was deducted again for data. My wife is very frustrated about what happened.Could you please explain why the service is so difficult to use?Why is my data not active when I already paid for it?I have already tried troubleshooting my phone:Restarted the phone Reset network settingsBut nothing worked.Why can’t I use the data that I already paid for? https://i.ibb.co/BVws02mR/Screenshot-20251217-223258-Chrome.jpghttps://i.ibb.co/FkvnkdKR/20251217-223100.jpg 

Please help me, it is urgent :( !I had a contract with O2 named unlimited cost 20euro per monthi canceled it two weeks ago, it is scheduled on 22. Juni that end the contract.I did turn on Portierung (there is a message and an email confirm this, a supporter helped me)now i buy a new O2 prepaid sim karte, just activate it (not this account)and i want the old number with me to this new sim card.but when i put the anbieter : it shows like this below Please help me.Edit o2_Gerrit 30.06.2026 moved to English O₂ Community: Mobile

Dear O2 team, I would like to inform you that I have bought myself an o2 prepaid sim card the last month. That sim card didn't functioned. So I called tze o2 helpline and they told me that the sim is active but for me it showed no 'sim no service', and hearing this they send me a replacement sim with the same phone number. I got the replacement SIM card, and once again called the helpline to sctivate the sim. After asking the details they said that the sim would be activated in 30 minutes. It's been 24 hours and my sim is still not functionable. I hope the o2 team could help me find a solution for this problem.Edit o2_Gerrit 30.06.2026 moved to English O₂ Community: Mobile

Hello O₂ Team,I had an O₂ Germany Prepaid SIM card which suddenly lost signal completely. Before that, it was working normally, but now it shows No Service and cannot connect to any network.I would like to know whether the SIM card or the number has been deactivated, blocked, suspended, or affected by any roaming restriction.Could you please check the status of this prepaid number?I am currently outside Germany, so I cannot easily visit an O₂ shop. If you need the full phone number or SIM details, I can provide them privately.Thank you. The number ends with 9794 Bitte prüft, ob meine Prepaid-SIM deaktiviert, gesperrt oder von einer Auslandssperre betroffen ist.

Hello,I am currently traveling outside Germany, but my O2 SIM card has no signal/service at all. I cannot receive any SMS or make phone calls. It seems that international roaming might be blocked on my account.Could a moderator please check my status and unblock the international roaming (Auslandssperre entfernen) for me?Thank you!

Please first help me understand why I was lied to by O2 customer service representative that I would be able to cancel my contract? I got a call from a customer service representative in April asking about extension of my contract. It was a renewal of my existing contract that was aboout to end in September 2026. I told him repeatedly that the only reason I still have my German phone number was so that I could file my taxes and obtain my tax refund. So i needed it atleast until the end of the year since I was not sure how long the tax office would take to respond to the objection that I had submitted a month ago. He said that there was a way to deal with this and that I can renew the current contract and then cancel it under “extraordinary” circumstances. The only reason I agreed to this was because I needed to still get a response from the tax office regarding my filed objection. And the customer service guy said that otherwise the price of my mobile services would increase and I aske

Hi..I am o2 client for 3 years...I have homespot contract for 24 months..after it is expired I have no access anymore to app...and I don't have a o2 mobile number..I have another two contracts with Xbox series x and PS5 and I want to see like before my bills etc..how can I do it?

I bought a PC from o2, I enter my account from Web but I cannot find where my Bill is.  o2_Giulia, 25.06.2026, 19:23: verschoben von Mein O₂, O₂ Online & E-Mail zu  English O₂ Community

This is is order or the nicho2_Gerrit 28.06.2026 moved to English O₂ Community: Mobile

I am facing this problem since a week and my internet speed has gone down from 100 mbits to 0.1 Mbits. I even called the customer care but still not received a solution. I write "WEITER" in the msg box, but The message box says on replying Die Aufbuchung konnte nicht durchgeführt werden. Ihr o2 . Please provide me a solution as early as possible Edit o2_Gerrit 12.06.2026 moved to English O₂ Community: Mobile