English O₂ Community: Mobile

Hello, I'm going to go back my home country. So I would like to cancel direct debit, delete my bank information and receive the leftover funds from my wallet back to my bank. Thank you!

Hello,I ordered an o2 Loop PayGo prepaid eSIM on 27 July 2026 and paid EUR 4.99 via PayPal.I received the initial order confirmation, but I have still not received:- an Auftragsbestätigung or Auftragsnummer- an identity verification link- an o2 mobile number- an eSIM QR code or activation informationI submitted the official o2 contact form on 28 July and received only the automated acknowledgement. As of 3 August, I have not received a personal response.I am a new customer and do not have an active o2 number, so I cannot register for Mein o2 or access the authenticated live chat.Could an o2 moderator please escalate this case to the Prepaid order team and contact me by private message?My Bestellnummer ends in 0345. I can provide the full order number, email address, date of birth and payment details privately.Thank you.

Good dayI received an email confirming that my new contract with the phone number XXXXXX95 – as ordered – started on August 1st, 2026. However, I haven't received the SIM card yet and therefore can't use it. Could you please let me know the status of the SIM card? Has it already been shipped or is it still in transit? If so, would it also be possible to change the contract start date to the day of delivery (e.g., 10 days later)? Please keep me updated. Thank you.Phone number anonymized // o2_Rebecca, 03.08.2026 14:37 Uhro2_Giulia, 03.08.2026, 15:12: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

I add my daughter O2 prepaid to my account   We asked to take her number and we confirmed  it with  O2 pre paid Service Center. They told us it will take few days but it didn’t happen yet and we didn’t get any messages regarding this issue. We have some money left in her prepaid will they transfer it to our new contract? o2_Giulia, 03.08.2026, 15:48: verschoben von O₂ Mobilfunk: Vertrag & Tarife zu English O₂ Community: Mobile

Dear O2 Customer Service,I recently purchased an O2 Germany eSIM, but my identity verification through Identity Online was unsuccessful. When I tried to start the verification process again, the system instructed me to contact customer service.Could you please help me reset the verification process or advise me on how to complete the identity verification?Thank you for your assistance.Kind regards,Jinghe YangEdit o2_Gerrit 03.08.2026 moved to English O₂ Community: Mobile

Contact email, where is your contact email? I have to send you an email, scanned papers that I paid the bill. You send me to pay but it has already been paid!

​Hello ​I am using the O2 Mobile Unlimited Max plan (up to 300 Mbps) and 5G Plus is already activated on my SIM card. However, I am currently getting a maximum bandwidth of only about 10 to 12 Mbps at my location.​Address / Location:​Postal Code / City: 09599 Freiberg​Area: Wohnpark Gentilly​I have already restarted my device and checked the APN settings. This speed is completely insufficient.​Could you please check my connection and verify if there is any network issue or cell tower congestion at my location?​Thank you and best regards

Hello O2 Team,I ordered an O2 Prepaid eSIM and completed the payment successfully. Immediately after the payment, the website stopped responding and the order process did not continue.I have not received an order confirmation, an eSIM number, an activation link or any login details. Therefore, I cannot create or access a Mein O2 account.I am also unable to contact O2 by telephone. The chat requires an active account before I can speak to a real customer service agent, but I cannot activate the account because the order process was interrupted. This creates a circular situation with no available support channel.Could an O2 moderator please escalate this issue to the Prepaid order or payment department and contact me by private message? I can provide my name, email address, payment date, amount and payment transaction reference privately.Please do not ask me to publish any personal or payment information publicly in the forum.Thank you.

Sehr geehrte Damen und Herren, hiermit kündige ich meinen Mobilfunkvertrag außerordentlich und mit sofortiger Wirkung zum morgigen Tag, den 10.07.2026. Aufgrund eines schweren medizinischen Notfalls musste ich Deutschland unvorhergesehen und dauerhaft verlassen und bin in mein Heimatland (Indien) zurückgekehrt. Da es sich um eine absolute Notlage handelt, bitte ich Sie aus Kulanz um eine sofortige Beendigung des Vertrages ohne die übliche Frist von einem Monat. Bitte senden Sie mir eine schriftliche Bestätigung der Kündigung sowie das genaue Beendigungsdatum an diese E-Mail-Adresse. Vielen Dank für Ihr Verständnis und Ihre Unterstützung in dieser schwierigen Situation. Mit freundlichen Grüßen,  Hereby terminate my mobile phone contract extraordinarily and with immediate effect as of tomorrow, July 10, 2026. Due to a severe medical emergency, I had to leave Germany permanently and unexpectedly, and I have returned to my home country (India). Since this is an absolute emergency, I kindly

Hello, I placed an order with O2 for one mobile line, but on my invoice I noticed that two contracts/two phone numbers were opened. I don’t have the SIM card for one of them, and I don’t recognize it at all.I contacted the shop where i placed the order, but I was told the contract cannot be cancelled. I would like to know:How can I verify/confirm which products I acutally ordered? How can I request cancellation of the contract I did not order? Who should I contact within O2 specifically for this issue (not the shop)?Thank you in advanceEdit: Thread moved to our english community, o2 Michi 25.07.2026

Hello everyone,I recently switched my plan to O₂ Mobile Unlimited M.I did not activate this “Monthly Data Snack” add-on so I was surprised to sse in being deducted since April. my fault because I was not checking the bills properly so I noticed it late. Now, €21.99 was still charged  on my current bill despite having unlimited M. Unfortunately, I can’t find any option in My O₂ to deactivate the Data Snack because it isn’t displayed correctly there.Could a moderator please look into this, remove the Data Snack from my account for future billing, and check whether the €21.99 that was charged can be credited toward my next bill?Thank you in advance for your help!Edit: Thread moved to our english community, o2 Michi 25.07.2026

I did the contract in may and went in the office weeks later it wasn’t up to a month and I terminated the contract but the contract failed to be terminated and they’ve been billing me and I can’t afford it anymore kindly terminate it for me I’m on my way to the O2 shop as well because I don’t understand this o2_Giulia, 29.07.2026, 11:34: verschoben von O₂ Mobilfunk: Rechnung zu  English O₂ Community: Mobile

I used the same email address to purchase an O2 eSIM and successfully paid €10. After the payment, the page did not finish loading. I waited for about one hour, but nothing happened. When I refreshed the page, the order disappeared completely.The €10 has already been charged, but I did not receive:an order confirmation, an order number, or the eSIM QR code.Could you please check whether an order was created under my email address?If the order exists, please resend the order confirmation and the eSIM QR code. If no order was created, please refund the €10 payment.Thank you for your assistance. o2_Giulia, 29.07.2026, 12:40: verschoben von Testberichte & Reviews zu  English O₂ Community: Mobile

Sehr geehrte Damen und Herren,ich habe ein o2 Prepaid L-Paket als eSIM bestellt. Leider habe ich weder einen QR-Code für die Aktivierung noch einen Link zur Identitätsprüfung erhalten.Da ich weder Deutsch noch Englisch spreche, kann ich den Kundenservice leider nicht telefonisch kontaktieren.Außerdem habe ich kein Mein o2-Konto und kann die eSIM deshalb auch nicht über das Kundenportal aktivieren.Ich bitte Sie daher, mir den eSIM-QR-Code oder einen Link zur Identitätsprüfung per E-Mail zuzusenden, damit ich meine eSIM aktivieren und nutzen kann.Meine Bestelldaten:Bestelldatum: 24.07.2026 Bestellnummer: xxxxxxxxxxxxx Tarif: o2 Prepaid L SIM-Typ: eSIM Startguthaben: 20,00 € Einmalzahlung: 19,99 €Vielen Dank für Ihre Unterstützung. Ich freue mich auf Ihre schnelle Rückmeldung.Mit freundlichen Grüßenedit o2_Solveig 28.07.2026, 17:14 Uhr pers. Daten 

Hello, I have an active cancellation for moving abroad. I need a moderator to open a private message link so I can upload my Abmeldebescheinigung.

Selected O2 S twice for prepaid know deducted 9.99 but still plan not active and mein O2 requests for recharging more money. How to fix

I was on vacation in Tunis for 8 days and i turn off my roaming data and still i got charged 79 euros. Is this legal and how is this possible?

Please first help me understand why I was lied to by O2 customer service representative that I would be able to cancel my contract? I got a call from a customer service representative in April asking about extension of my contract. It was a renewal of my existing contract that was aboout to end in September 2026. I told him repeatedly that the only reason I still have my German phone number was so that I could file my taxes and obtain my tax refund. So i needed it atleast until the end of the year since I was not sure how long the tax office would take to respond to the objection that I had submitted a month ago. He said that there was a way to deal with this and that I can renew the current contract and then cancel it under “extraordinary” circumstances. The only reason I agreed to this was because I needed to still get a response from the tax office regarding my filed objection. And the customer service guy said that otherwise the price of my mobile services would increase and I aske

Why I‘m getting higher bills than my monthly allowance even through completely off for last 2 month? Edit o2_Gerrit 28.07.2026 moved to English O₂ Community: Mobile

Hello, I am trying to update my contact address via the My O2 app and website, but the system does not save the changes. Could an agent please help me update my address manually?My new address is: XXXXXXXXXX Thank youEdit o2_Lars: Bitte in einem öffentlichen Forum niemals persönliche Daten posten! - 26.07.3036 - 11:14

Hi,I am not able to send the message WEITER to +80112 anymore from today. I used to be able to do this to extend the data with 2GB after the daily limit of 10GB is reached on my 'Unlimited On Demand' plan.How can I solve this.Thanks.Edit o2_Gerrit 27.07.2026 moved to English O₂ Community: Mobile

Why am i being charged this amount? I need to cancel my O2 subscription, i saw i subscribed for 2. i need to cancel one. please help. i tried to cancel before but nithing happened. and why are they charging me 90 euros.   I appear to have two active O₂ contracts on my account. I only intended to have one contract and would like to cancel the other one.Could you please check my account, confirm which contracts are active, and help me cancel the duplicate contract? I would like to keep only one active contract.Edit o2_Gerrit 24.07.2026 moved to English O₂ Community: Mobile

how to do of merging 2 contracts having the same customer name but with 2 different contract to get kombi discountEdit o2_Gerrit 03.07.2026 moved to English O₂ Community: Mobile

Hi all, The first time I use O2 HomeSpot, I found that I set up the device by accessing the web for the first time, then I clicked the reset button on the device, and finally I could not set the device through the web.I am sure that my laptop and homespot are on the same network, because I can ping successfully and successfully access 192.168.1.1. I think there should be a server in homespot. When I send a login request, it has a bug in the server. Can anyone tell me what to do? I want to set up my device. Of course, I can also return the device. If I choose Defekt (Austausch), will a new device be sent to me? I like O2 and homespot, because the apartment I rent only supports O2, which is my only choice.  edit o2_Manga: verschoben zu English_Mobile