Permanente Drosselung seit 3 Monaten / Bitte um HLR-Reset und Behebung Aktivierungshänger

Hello,

My mobile internet has been severely throttled to a slow crawl for 3 months across all apps, whether I force 4G/LTE or use 5G on my Samsung Galaxy S24. My device settings are completely fine, APN is set to 'o2 internet', and my data volume is completely untouched.

I was locked out of the website due to a security firewall/cookie issue, but I am now reporting this via Wi-Fi. Because the issue follows me everywhere, it is clearly not a local cell tower failure, but a system-side profile glitch in your internal database (Aktivierungshänger des Datenprofils).

Could an o2 moderator please check my contract profile in the backend database, release any stuck data caps, and trigger a fresh HLR-Reset / SIM-Reset on network level?