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prepaid sim activation

  • January 11, 2024
  • 3 Antworten
  • 51 Aufrufe
K
Besucher:in

Hi, yesterday I bought a new prepaid sim card and when I wanted to activate it, there was a problem about my personel informations so they said they couldn’t continue the video chat before I corrected my informations. After that, I changed my informations but there is no video chat option anymore. There is just a post option. What should I do to video chat?

Edit o2_Cora 11.01.24: Moved from O₂ Prepaid

Lösung von o2_Sven

Hello @kullanici ,

welcome to the o2 Community 💙.

If the video identification process has failed, then you can only do the post option afterwards, the video option is only avaiable once.

 

Kind regards, Sven

3 Antworten

o2_Sven
  • o2_SvenModerator
  • Moderator
  • Lösung
  • January 11, 2024

Hello @kullanici ,

welcome to the o2 Community 💙.

If the video identification process has failed, then you can only do the post option afterwards, the video option is only avaiable once.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
L
Besucher:in
  • Loveneet
  • Besucher:in
  • October 6, 2025

My sim card is not activated even if I had done with the post office identity verification.

Please help, i urgently need my sim card 

o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • October 10, 2025

Good morning ​@Loveneet.

I would like to welcome you to our community 🙂 It's great that you've joined us here.

Once you've completed the activation process, it may take a little while for everything to kick in. However, your prepaid SIM card should now be active - can you confirm this?

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