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prepaid sim activation

  • Jan. 11, 2024 9:16 AM UTC
  • 8 Antworten
  • 128 Aufrufe
Besucher:in

Hi, yesterday I bought a new prepaid sim card and when I wanted to activate it, there was a problem about my personel informations so they said they couldn’t continue the video chat before I corrected my informations. After that, I changed my informations but there is no video chat option anymore. There is just a post option. What should I do to video chat?

Edit o2_Cora 11.01.24: Moved from O₂ Prepaid

Lösung von o2_Sven

Hello @kullanici ,

welcome to the o2 Community 💙.

If the video identification process has failed, then you can only do the post option afterwards, the video option is only avaiable once.

 

Kind regards, Sven

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8 Antworten

o2_Sven
  • o2_SvenModerator
  • Moderator
  • Lösung
  • Jan. 11, 2024 3:13 PM UTC

Hello @kullanici ,

welcome to the o2 Community 💙.

If the video identification process has failed, then you can only do the post option afterwards, the video option is only avaiable once.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr
Besucher:in
  • Loveneet
  • Besucher:in
  • Okt. 6, 2025 11:02 AM UTC

My sim card is not activated even if I had done with the post office identity verification.

Please help, i urgently need my sim card 

o2_Kathi
  • o2_KathiModeratorin
  • Moderatorin
  • Okt. 10, 2025 7:35 AM UTC

Good morning ​@Loveneet.

I would like to welcome you to our community 🙂 It's great that you've joined us here.

Once you've completed the activation process, it may take a little while for everything to kick in. However, your prepaid SIM card should now be active - can you confirm this?

Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
Besucher:in
  • Gettlost
  • Besucher:in
  • Nov. 6, 2026 3:37 PM UTC

Hello today i buy sim card prepaid i activate it on the app it shows active but on the phone no service what i should do? Where i can get help in english? 

    o2_Kathi
    • o2_KathiModeratorin
    • Moderatorin
    • Nov. 9, 2026 7:57 AM UTC

    Good morning ​@Gettlost 🙂
    Welcome to our community.
    Processing may take up to 24 hours, but it usually happens much faster. What's the status of your prepaid SIM card? Has it been activated yet?

     

    Servicehotline English

     

    Wenn dir eine Antwort weitergeholfen hat, markiere den Beitrag gerne als Lösung 🤝
    Besucher:in
    • Gettlost
    • Besucher:in
    • Nov. 10, 2026 5:51 AM UTC

    Hello ​@o2_Kathi nope is not activated stil not working. Try to get esim but i have to get msg on the sim card. So now im stuck. :/ 

    Besucher:in

    Hello, todady  i bought Esim card prepaid, I completed my IDnow identity verification for my eSIM order (Order Number: xxxxx), but I received a verification failed notification earlier. Could you please check my verification status and help me activate my SIM card? Thank you

     

    Edit o2_Flo: Data anonymized. 

    o2_Flo
    • o2_FloModerator
    • Moderator
    • Nov. 13, 2026 7:45 PM UTC

    Hey ​@yeswecan666666 
    Sorry for the delay in replying. Have you managed to sort out your issue yet? Did the verification go through?

    Best wishes,
    Flo

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