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top up doesn't credited

  • Okt. 28, 2026 2:32 PM UTC
  • 3 Antworten
  • 17 Aufrufe
Besucher:in

Hello, I topped up 15 € via credit card on October 21st. My bank fully settled the payment, and I have the receipt, but the money never arrived on my prepaid account. Can a moderator help me track this transaction?

3 Antworten

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • Okt. 28, 2026 3:47 PM UTC

Hello ​@Catelyn M.,

welcome to our o2 Community 🙂

Did you top up with your credit card via Alphacomm?

In that case, you can report that the transfer has been unsuccessful via Alphacomm: 

support@acprepaid.com

Best Regards,

Gerrit

Besucher:in
  • Catelyn M.
  • Autor
  • Besucher:in
  • Okt. 28, 2026 6:54 PM UTC

Hi, 

I used my virtual credit card on my Google wallet. I didn't log in that time. In this case can I still contact Alphacomm? 

Thanks,

Cate. 

o2_Flo
  • o2_FloModerator
  • Moderator
  • Nov. 13, 2026 6:27 PM UTC

Hey ​@Catelyn M.,

that would be the best. Sorry for the late response. We got many topics. Did you contact Alphacomm in the mean time? 

Greetings,
Flo

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