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Stuck in UK: Need eSIM activation but cannot receive 2FA verification SMS

  • Nov. 9, 2026 4:33 PM UTC
  • 2 Antworten
  • 13 Aufrufe

Hello,

My physical German O2 SIM card has completely suffered a hardware burnout ("Invalid SIM" on multiple phones) while I am currently traveling in the UK.

I am trying to complete an eSIM replacement swap via my online account to restore my connection. However, the system is forcing a 2FA verification code to my dead mobile number via SMS, making it impossible for me to finish the setup.

I am completely stuck abroad without a working phone line. Could a moderator please reach out to me and help to resolve this. 

Lösung von bs0

This is not a problem you can resolve in the forum or  via private messages. The moderators are not able to request customer details.

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2 Antworten

bs0
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  • Legende
  • Lösung
  • Nov. 9, 2026 5:16 PM UTC

This is not a problem you can resolve in the forum or  via private messages. The moderators are not able to request customer details.


o2_Flo
  • Moderator
  • Nov. 13, 2026 7:39 PM UTC

Hey ​@Chawla,

I’m very sorry. Unfortunately, we are unable to provide assistance beyond our national borders. I hope you’ve been able to resolve your issue. 

Greetings,
Flo