Error at registration

Where did you buy the SIM?

I requested the prepaid sim online

How long ago was that?

I think that 1 or 2 months ago, but in the letter it don’t have anything talking about an expiring date. But now that you mentioned it, I guess that is the problem :)

Exactly, the deadline has passed. Just order a new one.

Hello ​@giicenci,

Welcome to our o2 community. Nice to have you here.😊

It's a shame that registration no longer works. But yes, that's probably because it was lying around for a few months and wasn't registered. In that case, you will have to order a new one, as Bumer already mentioned. :) 

Hey ​@giicenci,

I hope we were able to help you here and that everything is okay. If you have any further questions, feel free to ask. :)