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reaktivieren meine sim karte

  • July 29, 2025
  • 6 Antworten
  • 32 Aufrufe
M
Besucher:in

wir sind unglücklich über Ihre Deaktivierung unserer Sim Karte Verbindung.
Am Aparat hatte ich nur multi card und O2 Tv Leistungsdiensten zu absagen, nicht unsere Sim Service.
Können Sie bitte möglichst unsere Sim Karte Services zurückgeben?
Ich schlage ihnen vor bitte, Wenn Ihre Kunde nicht fließend Deutsch spricht, Kann Ihre Service Mitarbeiter entweder Englisch oder langsame Deutsch sprechen, besondere im Anschluss zu wichtige Entscheidung.

edit o2_Solveig 30.07.2025, 08:18 Uhr moved from Mobilfunkdienste → English Community mobile 
 

Lösung von Bumer

Try to clarify your issue on the English-speaking hotline.

 

    6 Antworten

    Bumer
    Legende
    • BumerLegende
    • Lösung
    • July 30, 2025

    Try to clarify your issue on the English-speaking hotline.

     

    o2_Solveig
    M
    Besucher:in
    • Maz1977
    • Autor
    • Besucher:in
    • July 30, 2025

    I am always respectful. But the problem is that your reaction is slow and not showing an interest of your customer with an immediate correcting reaction. Besides your customer service mostly does not concern about languages, showing a better respect and understanding. Please kindly accept my suggestions for you, in order to improve your on phone customer service.

    o2_Solveig
    • o2_SolveigModeratorin
    • Moderatorin
    • July 30, 2025

    Hello ​@Maz1977 ,
    welcome to our o2 community. 
    I'm sorry that you are not satisfied with our customer service. 
    I can see in your records that the second SIM card has been deactivated for both contracts. 
    You have also been refunded the fees for the two deactivated SIM cards for this month. 
    You currently only have one card for each phone number.
    What exactly should be done?
    Kind regards, 
    Solveig 

    O₂ my Service - Service, wie du ihn willst-> https://hilfe.o2online.de/o2-news-3/o2-my-service-service-wie-du-ihn-willst-536715
    M
    Besucher:in
    • Maz1977
    • Autor
    • Besucher:in
    • July 30, 2025

    Thank you soooo much

    you are very kind

    i would like please to reativate both sim cards asap. What should i do?

    Bumer
    Legende
    • BumerLegende
    • July 30, 2025

    Call the English-speaking hotline and ask for reactivation.

    o2_Rebecca
    • o2_RebeccaModeratorin
    • Moderatorin
    • July 30, 2025

    Hello ​@Maz1977 ,

    Reactivation of an already deactivated SIM is not possible unfortunately 🙁 I have seen that a replacement SIM has been ordered for you in the meantime.

    If there's anything else we can do to support you here, please get in touch at any time 🌸

    Kind regards, Rebecca

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