English O₂ Community: Broadband & Landline

Hi,My current O2 Homespot contract is ending on the 15th of October 2023. As I understand it, I am able to keep running the contract and paying the fees monthly. However, I just received a letter from O2 that says they will terminating my service on 30.11.2023. Is there no way to continue the service and paying monthly for it?Do I need to contact the Hotline to get this rectified?

I ordered a sim card for the O2 MyHome LTE internet and followed the steps for activation on 18.08.2023. There has been no confirmation that the sim card has been activated yet and i have restarted my modem several times since then and it is still not working. It says that it may take up to 48 hours for the activation, but it has now been over that already and there is still no email.Please help.

I currently have a Vodafone Unity media Cable connection. I am moving now to my new apartment in the same city. Since I already have mobile connections from O2, I would like to have even Internet connection now with O2. Is O2 able to take over the Vodafone contract at my new home? Or should I first move my internet to the new apartment and then make the switch?

Earlier this week I got in contact with o2 about changing the contact phone number registered on my MeinO2 account (my dutch phonenumber got forced into a german one by the registration system) because at the time I was checking my account info in regards to my land-line order. But around the same time that I received an email that my land-line request needed a phone adress I have been unable to login and/or unable to reach the English customer services hotline about either of the problems (either get disconnected immediately or told that number is no longer in operation).Now luckily the wrong phone number thing has been resolved through the help of the community here (I assume because I CANT CHECK MY ACCOUNT) but after getting told to call the hotline to further progress my order I am stuck, because I cant login to see what step I need to take to finalize my router order and I cant call customer support to either help me login or to

Hallo,ich versuche auf Deutsch zu schreiben. Am 28.06 habe ich einen Internetvertrag abgeschlossen. Plötzlich kam 2 box zu mir ; Homespot und DSL Homebox. Aber ich brauche nur eins. Habe per Telefon am 10.07 widerruft, Kundenservice hat gesagt, dass es gemacht wurde, nichts erhalten. DSL hat nicht funktioniert.Ich habe es wie vom Kundendienstmitarbeiter empfohlen beide router zurückgeschickt. Ich brauche DSL oder Kabel nicht Homespot. Jetzt habe ich weder homespot noch Homebox aber Geld wurde von meinem Konto genommen, obwohl ich bisher kein Service erhalten habe. Niemand will mich helfen, Anscheinend muss ich so für 23 Monaten noch bezahlen. Was soll ich tun? o2_Giulia, 02.08.2023, 08:50: verschoben von Mobilfunk zu Hause & HomeSpot zu English O₂ Community: Broadband & Landline

I recently moved to a flat in Berlin. The previous tenant has an O2 account and when I got the keys the internet was still working- he left the Homebox3 and I planned to just take over the account . Due to a family problem my move was delayed and the old account was shut down - the internet was turned off ( without access to the flat) when I asked to open an O2 account I was told I must wait until September 14th and that an engineer must visit ! I don’t understand… the same equipment is in place that was there and working perfectly just a few weeks ago - why do I need an engineer visit ( carbon footprint) ? Why the wait ?  Surely if it can be deactivated remotely it can also be reactivated remotely once I make a payment ? 

I’ve just set up my Homespot 5G internet, which promises speeds up to 100mbps. In reality, these are the speeds I’m getting:  The latency is so high and upload bandwidth so low that it’s impossible to make online calls (even without video), and the whole service is practically useless. I’ve had to revert to hot-spotting off my phone with a far cheaper Aldi-talk sim, which gives me much better speeds. 

I'm having a problem activating the internet. I contacted support chat and they created a ticket to check the line to my address. Support called me by phone. Unfortunately, I don't speak German and can't answer their call. Is there any way to contact technical support by sms or mail? ticket numberXXXXXX08/05/2023 Edit o2_Sven 07.08.2023/15:55: Removed personal information, moved thread to the English o2 Community: Broadband from the Wohnzimmer

Hi Team,Its been 2 months since I received the confirmation from O2 that they have received the returned equipments. However, I am yet to receive the amount I was charged for the equipments.When will I receive the amount back? It is frustrating as there is no email where I can contact nor the shopkeepers entertain this query.Thanks edit o2_Solveig 22.07.2023, 16:53 moved from Mobilfunk zu Hause → English o2 Community: Broadband

Hi community 👋just decided to move finally from 1&1 to o2 as I had a lot of microcuts, especially when it was raining lolI hope I did a good choice, now I’m in stage 3 where they’re trying to port my landline number from the previous ISP, although I don’t remember signing-up for this, I did the registration through the Corporate Benefits portal and the form there is a bit different.Got an email with an overview of how does the whole flow look like. The appointment with the technician is set for 18th Aug and I don’t understand why so late, probably it takes a lot of time to cancel the previous contract and bureaucracy.Nice to meet you all, hope to have a small Internet blackout less than 10 days 😂, fingers crossed for no blackout at all, but I’m a realist and you know, when you have no expectations you’ll never be disappointed 😌

Hi , I applyed for DSl home interne from 2 weeks and get activation letter 26.07 and there is a techincal person came and access home box and already he connect router at appartement butand router internet led still blinked red/blue for oneday and DSL led still blinked too , i try to reach router home page but as shown in attached screen status of DSL have an error and no access to inter password ? so what  techical person role in case stiill not get service after longtime waiting ? and hope not wait same time to solve this issue Router Model : O2 Homebox 6742   rent from O2  Edit o2_Sven 27.07.2023/19:17: Moved to it’s own thread 

Hi all,I’m gonna move into a new place, and the last tenant has used the DSL my hoom L with O2. He has aready cancelled his contract, now I also want to use O2 DSL in future.  But the address availability check gives no information. So, how should I sign a new contract online? Thanks

Hi，I want to upgrade my connection from  “O2 my Home M” to “O2 my Home L” ，I am using router FRITZ!Box 7490 GM, and I have checked that the tariff “o2 My Home L” is possible at my address.How can I upgrade my currently contract?and by the way, I have my e-mail and appartment adress in my Mein O2 information.   Edit o2_Sven 13.07.2023/17:35: Moved thread from the Wohnzimmer to English o2 Community: Broadband & Landline

Hello everyone,I have a few questions and I hope you can help me. Internet bill : Can you please tell me how and by when I can pay my internet bill? Are there different payment methods and how do I get the invoice? Contract:  - O2 my Home S Flex -   Activation date: 07/07/2023 Email verification: I've tried 3 or 4 times to verify my email address, but I'm still getting emails. How often do I have to verify my email address here and how can I make sure the verification is successful? Thank you in advance for your support!Edit o2_Sven 06.08.2023/15:32: Moved from o2 my Home: Rechnung to English o2 Community: Broadband & Landline

I received a text with a technician appointment for today 24July & then received a text from O2  “Lieber o2 Kunde, trotz intensiver Bemühungen konnten wir die Beeinträchtigung leider noch nicht beheben. Wir gehen davon aus, die Beeinträchtigung innerhalb der nächsten 2 Tage zu beheben und melden uns sobald die Lösung erfolgt ist. Freundliche Grüße, Ihr o2 Team.” But no technician has been yet, so how do O2 know the probatem cant be fixed when Telekom have to check it?? And do I still have an appointment???

HiI have opted for O2 DSL connection and the technician from TK visited on 03.08.2023 to activate the internet but The internet is still no activated yet.I have my own modem the Modem I have is o2 Homebox 6741. Initially I was given a contract with Cabel, since the router is not for cable technology I switched the to DSL. But in my new contract there is no Access Pin entered anywhere I am unable to find it.Also in the router DSL and power buttons are green along with the info button which is redI opened the webpage 192.168.1.1 and after creating the router password I obeserved that the internet is not activated.Is there a resolution for the same.I have raised a technical ticket with o2 team Ticket Number:XXXXXX It has been more than month already I am still unable to use internet at my house Edit o2_Sven 09.08.2023/19:14

Hello,I just signed up from O2 broadband however the activation date is on the 4th of September.Would it be possible to move it to the 11th of August or any earlier date than next month? Thank you!Daniel

Dear experts of O2, We have been 4 days without internet (DSL). Sometime it is on for 1-2 minutes then goes off again.It is really painful because we need it for home office working. Would you please help us asap? Thank you very much in advance. Best regards,Edit o2 Matze Moved from Digitales Wohnzimmer to Broadband

My activation date is too far. Is it possible to activate the connection sooner?I can provide the mac address or other technical details if required.

Hello there,Recently, I placed an application for an Internet connection. A few days later, I attempted to cancel it, reaching the support both by e-mail at widerruf@cc.o2online.de and phone at 089666630081, but neither of my numerous attempts succeeded. Could you be so kind as to assist me with it, please?Regards, Pavel.

Since yesterday (Aug 1st) at noon I have no internet connection. The internet light on the router is off. Tried calling the English hotline but they transferred me to another department that only speaks German. The o2 status page doesn't say anything useful, just that there is a malfunction in the region. What should I do next? 

I contacted o2 service today afternoon because the dsl internet was not working. They created a ticket and said the technician will verify it. But apparently the ticket got closed by 20:00 with the resolution of resolved and it was done at the exact time the entire o2 service also closes for the day. Can you please help me out? 

Hello so I was finding my wlan super slow then I logged into the router and saw over 40 connections :( . I guess it got hacked somehow. I tried changing the passwords but its obvious someone else took control of it. So now its unplugged and I am asking how to I reset this thing so its impenetrable. I am an apple user so I still feel quite safe but I need to make sure the wlan is for my house only. My son uses playstation and I am not sure what might have happened. I am guessing the answer is hardwire it to my computer and choose insanely hard passwords then set it back into the wild? Thanks for any help! Edit o2_Sven 31.07.2023/08:32: Moved thread from the Wohnzimmer to English o2 Community: Broadband & Landline

Hey, I have problems with dsl. I was calling to support, but they not talk with me in english. Internet light blinking red a lot the last weeks with many reconnections. That to do to me? Checked all cables, factory reset to my router, but nothing help.

My name was not on my mailbox when the router was delivered so it was sent back. I called support and was told that when they receive the router back it will be sent back to me again. It should have arrived back on the 12th of July but I have not received anything yet. Can I get a confirmation of it being sent and a tracking number?