English O₂ Community: Broadband & Landline

Dear community, I have a router since several months but since 2 days I have no internet connection. The wifi is working but the "internet" light is blinking and internet is not working.I don't know who to contact to get help and to know if it comes from the router or if the problem comes from O2 side.Can anyone here help me to solve my problem?Thanks in advance! 16.12.2022 08:31, o2_Giulia: moved from Austausch rund um die O₂ Community to English O₂ Community: Broadband & Landline

Hi,I want to upgrade my DSL contract. I saw it is possible from many discussion in the forum. So I decided to write here to know more. If I feel everything good then I’ll upgrade. Here is the details:I am currently using DSL 24 months contract “O2 my Home M”. I want to upgrade my connection to “O2 my Home L” 24 months contract. I am using router FRITZ!Box 7490 and I am paying monthly for the router. My current contract going to be ended on January 2021. The 100 Mbit connection is available at my address.My questions:Can I keep my router as it'll be mine after January 2021 or do I need a new router for “O2 my Home L” connection? If I upgrade then my land line number will not change, right? Do I need to pay any kind of connection fee or any other one time payment for the upgrade? If I get the upgraded contract from next month (for example), then my contract period will be extended automatically for next 24 months, right? I can see there are 12 months streaming included in the offer curre

Hi, i use o2 homebox 6741. Recently i have a problem with my internet connection. It’s been 3days. The connection was suddenly lost. The Wifi is on but has no internet connection. We didn’t do anything before that. It just disappeared. We restarted everything but it didn’t change. When we check the router, it always show the information below (see image attached)  

Hello dear ladies and gentlemen, I'm a new costumer who had made a 24 months contract for unlimited internet with O2, I have faced some problems with my conract and I need your help to solve this problem. Yesterday I had twice called the English support hotline and sadly they said to me that they can not help me with solving my problem and I need to go to the shop where I made my contact with, the problem that the shop located in Heide and I live near to Hamburg so it is very far away for me to reach, despite the fact my experience where verg bad but I did my best to solve the problem and now I will mention all things I have done in last six day.  First thing I have called the hotline support tiwce and I asked them to help me with several things, these things are : 1-Why my first payment is 69.98 Euro despite the fact the Sales Agent of O2 in Heide who made for me the contract and his name (C***) told me that first payment will be only 41 Euro and there after there will be a monthly ch

Hello,  I went to the O2 shop where i open my contract at the same time i called the customer service and both gave me the  adviced me to extraordinarily terminate my DSL contract. I opened the contract last Feb 2022. My contract is 250 mbps.Last January 1, 2023 i moved already to Solingen wherein the 250 mbps is not available to my area that is why i ended up sending a extraordinarily termination of my contract. I submitted the letter via online last December 27, 2022 and I was advised that it will be processed in a couple of weeks. I waited patiently and called the customer service and asked them the status of my termination of contract and i was advised that it will be ended on January 17, 2023 and sent me a link on how to return the rented Frix Box. I followed the link and sent it via DHL.I extra called again the O2 customer service if I will be able to open a new contract which is the 50 mbps since it the only available in our place. And upon checking my Mein O2 app, the contract

Good day, Ive made a mistake choose the 250mb L with the Cable connection, because in my new apartment we don't have entry for the Cable, so we need to change our plan to DSL and stay with the 250mb L tariff. Please tell me is it possible? start the activation of the 250mb L Cable from the 26.01.23…  EDIT: verschoben von o2myHome in Englisch  Broadband    o2_Maria

    Hello O2,Summary: My new DSL connection is still not working even though activation was on 18.11.2022. I can connect my smartphone to the router via WLAN, but there is no internet. And with Festnetz telephone calls the analog phone dials the number but always results in an engaged tone.   My DSL Connection for my home was activated on 18.11.2022 (technician visited my home, did some work,  and then said that all is set up before leaving). Then a few hours later I got an email from O2 saying that  "Ihr Internet- und Festnetzanschluss ist jetzt aktiv". This is a new DSL contract (I did not move it from another address)    But there is/has been no internet. The rented O2 homebox 3 has a solid blue WLAN light, a blue flashing DSL light (sometimes fast, sometimes slow), and the internet light is always flashing blue and red. When I go to 192.168.1.1 the Einrichtungsassistent says "DSL Kabel wurde korrekt angeschlossen" und below "Status der DSL Verbindung  - Hinweis:  nicht verbunden".

I have switched my internet service provider to O2 in November but since then I am trying to get my old phone numbers also switched to O2 which is not happening. I have spent 40 hours on the phone with customer service. Wrote endless less messages on Whatsapp number of customer service & sent 20 faxes nothing working.With every single day without phone I am loosing my business. Please help me. edit o2_Solveig 12.12.2022, 12:11 Uhr verschoben von o2 My Home → English o2 Community: Broadband

Hi I am going to switch my current Internet provider (Cable connection) to O2.My main requirement is to have public IP on my Mikrotik router. Is it possible with O2 Cable modem to configure Bridge mode with public IP on my router behind Cable modem? Thanks. Best regardsAleks o2_Giulia, 15.01.2023, 15:42: moved from DSL, Kabel & Glasfaser to English O₂ Community: Broadband & Landline

Hey communityl am struggling with O2 service for weeks now. I got a new DSL connection and was told that it will be activated on 26th of September, first no one showed up and then when I called they said that it‘s activated and you can use it. First I was using my own router and it did not show up that my internet is activated, I called multiple times and they kept saying that you are using internet and it‘s working for 10 days.I also ordered an O2 router as I was told again by the ˋsupport´ that they will help me if I buy it. It still did not work, I watched all the videos and know how to configure my router but they just told me that watch the video and kept sending me, kept telling me that it’s working and active and did not listen to what I was saying, who is on the site, telling them daily for 3 hours that it does not work.After 10 days of calling and crying for help, I was told that Telekom did not activate your account and will be done on 20th of October. Shows that they didn’t

I just recently ordered a Tengda V12 modem router to replace my O2 box, so that I can get access to functions like routing table and PPPOE passthrough.However, in the easy set-up wizard, DSL always show as not connected, and the DSL LED indicator keeps flashing. In the system status page, the DSL operation status loops between handshaking and activating. But no internet connection ever established. 17.01.2023 11:12 o2_Katja: moved from DSL/Kabel/Glasfaser to our english community

Ich habe einen Vertrag für Kabel-Heiminternet abgeschlossen, aber es funktioniert nicht.  (O2 mein Haus ist XXL Flex).Die Rechnung ist schon angekommen, aber es gibt kein Internet.  Wofür soll ich bezahlen?  Die Filiale kann nicht helfen, da der Vertrag über das Internet abgeschlossen wurde. Edit o2_Sven 29.12.2022/10:45: Moved the thread from DSL, Kabel & Glasfaser to English o2 Community: Broadband & Landline

I had FritzBox 7490. Was working just fine.Recently the router got burned, and I had to replace it. I’ve purchased a used 7590 AX.I configured 7590 from scratch (after factory reset). But I’ve got a problem - streaming services work unstable.When I test with speedtest.net, it shows no problems - I’m getting maximum available bandwitth per my tarif: 98Mbits down, 34MBits up.But when I have meeting over MSTeams on PC (wired with LAN cable), or watch TikTok videos on smartphone (over WiFi6 connection), the videostream gets downgraded by Teams or frozen in Tiktok.Therefore I presume there is some DSL configuration problem, or router’s DSL module is somehow corrupted.Could someone please tell me what advanced options can I try to adjust? My connection type is VDSL2 17a G.Vector (ITU G.993.5)I’ve already played with Internet->DSL Information->Line Settings:switched to ‘maximum stability’ (as well as tried other grades between “stability” and “performance” tried “use previous DSL versio

I signed up with O2 and got a Fritzbox6660. Activation took place on January 3rd, but I can't connect to the internet.The power/cable light is blinking.I don't know how to solve this problem. I can't do a home office without an internet connection, so I'm in a lot of trouble.Is there anything I can do?Can it be solved by O2's response? Have you completed the activation?

My activation day is today.and my fritz box cable is still flashing with no internet connection.edit: moved from DSL Kabel…., 19.12.2022, 18.22 Uhr, o2_Micha

Hello O2 / Community, it’s really cool that you provide support in English, thank you!First of all, sorry for the long text. I hope someone can help. 😊I have DSL from O2 in Germany. The plan is called „O2 DSL Classic S“ (previously „O2 DSL Young 50/10“) and should have 50mbit down and 10mbit up. The whole time however, I only get 26mbit down and 5mbit up. I have tried with different speedtest providers (Breitbandmessung, Ookla, Telekom, Google etc) during a long time period, with different computers and always with LAN cable to the router. The router/modem is a Fritzbox 7490 with the latest software version.So, this speed is not so nice for the price of 29,99€/month and I need a change/fix… On the positive side, the connection is at least stable and the plan is over 24 months so I can cancel it on a months notice.Possible solution 1:If I log in to the Fritzbox Router Admin and look under „DSL-Informationen“ -> „Leistungskapazität“ it says the connection is actually capable of 105mb

Добрий вечір. Я оформила контракт 2 листопада 2022 року. Роутер прийшов через місяць. 7.12. 2022 прийшов технік - виявив, що у мене не працює телефонна мережа. Доя того, щоб її налагодити, потрібен був дозвіл арендодавця квартири. Від арендодавця прийшов технік, який нічого не зробив. Потім прийшов телефонний тезнік, полагодив мережу і сказав чекати на техніка від о2. Чекаємо і досі, вже 2023 рік. Ми укранці маємо знати, що робиться на Батьківщині, а без інтернету це неможливо. У офісі о2 нам сказали дзвонити на гарячу лінію - без знання мови це абсурд. Нас просто кинули… Edit o2_Matze 04.01.2023 20:08 Text and Subject translatet in english and topic moved to english boardGood evening. I signed a contract on November 2, 2022. The router came a month later. On 7.12. 2022, a technician came and found that my telephone network was not working. In order to fix it, I needed the permission of the landlord of the apartment. The landlord sent a technician who did nothing. Then, a telephone rep

It has been more than 10 days but I haven't received new sim card or device for O2 my home s new contract. how can I track my order? how long will it take for router and sim delivery?I have received the confirmation mail of the order my Order ID is WSFCXXXXXX. I also received a message telling me to confirm from a link sent via email. But I haven’t received any such link on my mail. Does it usually takes this long to deliver the sim card and router? I want my connection to start as soon as possible, my sim card is also activated. Please let me know when will I receive the sim card and router? 16.12.2022 09:44, o2_Giulia: personal data deletet, moved from O₂ my Home: Vertrag & Tarife to English O₂ Community: Broadband & Landline

Hi Team,I have O2 My home Service which the actual contracts ends on 04/08/2023, But I am leaving Germany by Feb 2023 and I want to cancel the contract earlier, I would like to know the process and what documents I need to send as a proof and to whom it needs to be sent ? Thanks in Advance.Regards, Raman Muthu

Hello o2 community!I have a question regarding the return of my HomeSpot router (2020). I have cancelled the contract with o2 after two years of using the service. However, when I try to register the router for return, I cannot access either the Logistic Portal as it doesn't recognize my Auftragsnummer and the other website does not recognize my device's serial number.  How can I return the device as I won't be using it anymore?

Worst service in Deutschland. I ordered for Internet connection and got appointment today between 12-16. I didn't go to office. All day stayed at home. Waited for O2 morons. Nobody came. I called customer service. Talked with two persons. They only give lies. Then asked me to wait and cut the call.I called again and told the problem to another lady. She connected me to the chatbot. Nobody should take internet connection from O2. There are many better service providers. O2 is worst.  edit o2_Solveig 26.11.2022, 09:35 Uhr verschoben von DSL → English o2 Community : Broadband &Landline

I recently moved to a new flat and I waited more than 1 month (paying) for the technician to come. After multiple missing appointments and different answers received by the O2 operators, the technical service claimed that it was not possible to install ADSL in the new apartment (just by phone call, without coming). They give me instruction how to cancel that contract in order to open a new one with a SIM card. I followed the indications and I gave back the router. I received the acknowledgment of both (included the e mail sent to cancel the old contract, otherwise it was not possible to open a new contract). Unfortunately the new connection was not so good and I canceled in the same way the contract within the 14 days as it is my right. Now I received a bill regarding the old contract. I asked informations to the shop and they cancel it another time for me last saturday. I am asking O2 to give me the money back for these months since I did not receive any service (O2 was not able to pr

Hey Folks,I am wanting to apply for an O2 connection at my new place. I have a used fritzbox 6660 router which I would like to use with the new connection. Question is, apart from providing O2 the MAC address of the router - is there something else that needs to be done from my end? I have also heard people asking to reach out to the old provider with which the router was used to deregister the MAC address - challenge is I am not sure who the old provider was as I bought this router from Ebay.Also, I believe while configuring the router I would require the PPPOE username/password - where can I find these details? Will it be sent to my address by post?Would appreciate some help here. 

Dear team, I have had an extremely unpleasant experience with O2 so far. It all started back in September when I called about moving to a new address. I was initially informed that it would be very easy to change the address for my contract. I would just need to let you know about it 48 hrs in advance.I called as instructed but I was then told that the connection is not available for my Homespot. I was also told to cancel my contract with O2 as I had grounds for extraordinary cancellation. I went to a physical O2 shop as well, just to double check that the connection is not possible. When I asked for alternatives, I was told it would take around 6 weeks for a different connection to be set up. I was again told to make sure to cancel my contract first, to not end up paying for two contracts with O2. I did as I was told and provided the evidence I had. In the meantime, I had to resolve the Internet connection issue as I work from home and I couldn't afford not having Internet for 6 weeks

I have my new router that I bought, and I was prompted to give the MAC address to be provided my connection. However, when I went to tariff&option and opened to give the MAC, it was only loading forever. Alternatively, i also called O2 Aura service. And she doesn't understand. I do not know what this AI service meant for when they make things only more complex. Is there anyone who can help me with Kabel router aktiveren?  edit o2_Solveig 02-12-.2022, 16:29 Uhr verschoben von DSL , Kabel ...→ English: o2 Community : Broadband & Landline