Hello
I am planning to move out of Germany in about a month, I have all the documents and all the info on how to do that. I am just having one problem, when I try to login in this portal
it shows the message “Die Anmeldung ist fehlgeschlagen. Bitte versuchen Sie es erneut.” I can login in mein O2 with the same username and password with no problem.
Can you help me to find out the problem?
Thanks a lot
Hey
you can reset your password here: password reset
Please send us the documents concerning the termination by letter or fax:
Telefonica Germany GmbH & Co OHG
Kundenbetreuung
90345 Nürnberg
Fax: 01805/571766
Best, Alina
I did change my password again with the link you sent. I can login into mein O2, but when I try to login in here:
It is still not possible; it says: “Die Anmeldung ist fehlgeschlagen. Bitte versuchen Sie es erneut.”
Hi
are you sure that you´re registered in our Portal?
If so, are you sure you are using the correct username?
Best, Alina
Hello
Yes and yes, 100% sure. I am registered and I login in mein o2 everyday with no problem, it is just in the link above that I have the error message.
Unless I have to be registered in a different portal than o2online.de it makes no sense that I can login in Mein o2 no problem, and then in
I can’t.
HI
Okay, you're all about sending the router back, right?
You don't have to log on to it.
Here's how you can order the return: https://dsl-retoure.o2online.de/start/OrderCreation/ReturnsOrder#/device
As soon as the router is back with us you will receive an e-mail confirmation.
You can see the status of your return without logging in here: https://dsl-retoure.o2online.de/status
Best, Alina
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.