English O₂ Community: Broadband & Landline

How do I order a new Cable modem . I have an existing contract (new) however I did not add the Modem to it as I thought my existing router would work. But it doesn't work with the O2 Cable Internet. I need a new compatible Modem. o2_Giulia, 18.10.2023, 13:57: moved from DSL, Kabel & Glasfaser to English O₂ Community: Broadband & Landline

I would like to cancel my o2 dsl contract before activation since I don't have a telephone line connection and the activation date is too late. Customer no- XXXXXXI have concluded the contract on site but when asked they are not able to cancel it. Please do the needful. 59065,HammEdit o2_Matze 18:42 10.10.23 personal Data deleted for data protection reasons

Hi In the apartment where I live there is a Vodafone Cable connection and a Telekom Fiber Optic box. The cable connection was already used, and now I'm trying to book a o2 fixed internet but the availability  test always says “only over 5G”. Since o2 have an agreement with Vodafone AND Telekom, how can I book a o2 fixed connection using any of these already existing technologies? I already tried in 3 different stores, but they never went further to try to see how to fix my case. Also, the apartment is on a building which was built 2 years ago.  

I am leaving Germany before the end of my broadline contract. I understand I can ask for an early cancellation by presenting three things: 1) The abmeldung, 2) A proof of new address or work contract, 3) a statement accepting additional fees from O2 for cancelation reasons.Still, I have found several posts about these and the details are not clear to me. My questions are:I cannot give you my original copy of the abmeldung. Can I share a copy of it? I don’t understand why I must share this. It’s my personal data. Can this be avoided? In any case, I’m not sure I could get a certificate in English, let alone German. How do you deal with that? I have read different versions of this. Some posts have answers saying it’s 1 month. Others, 3 month. How many are they, exactly? Thanks, Laura

Hi o2,My o2 connection was activated on 6.10. I received the mail in the morning. However, the router I rent from o2 came in the afternoon. I pluged in everything but the internet did not work and the Power/Cable light continually flashes. I have both 2 port and 3 port sockets. I plugged cable to TV socket over an adapter on both sockets but it did not work. The 3rd port on 3 port socket seems not to be Data port because I couldn’t plug in the cable. I have tried using the o2 my service app, but nothing has fixed the issue. I don’t have a TV so I can’t test the TV port.Hopefully I can get some assistance here?

Good afternoon.I am the owner of a Prepaid o2 mobile account and, more recently, the owner of o2 my Home.The Main o2 app is connected to your mobile Internet account.I received two letters with my home phone number and a four-digit code. However, I cannot log into the account associated with my home Internet. My home number doesn't seem to work as login name. At the same time, I received a letter with an invoice for the first month (the amount also differs slightly from what is written in the contract). I can't see my account detailes and so on.How can I link my mobile and home accounts and receive an invoice?Best regards.Edit o2_Bianca 24.10.23 09:57Uhr: Post moved from O2 My Home Vertrag&Tarife to English o2 Community Broadband&Landline

Hi,My current flat has an o2 cable connection to my roommate’s name. As she is leaving the country, she will soon cancel the contract (as soon as she has the abmeldung), and I want to get my own contract.I don’t want to keep cable because it honestly works terrible, it may be something in the building’s wiring but it’s super unstable for gaming during peak hours like at night. It’s one of those things you only notice if you need real stability, but for watching tv or download things it works fine.So, I wanted to get DSL under my name, ideally without minimal contract, I saw the option online for my address to get myHome XS Flex 16mb, but I also saw this which confused me saying I’m eligible for up to 50mb in this address.This really confused me as I could not select DSL 50mb anywhere, only cable or LTE, but I know for a fa

I am having trouble with my O2 homespot from last months , I have tried multiple restarts and resets but nothing happened. On top of that, I am unable to register in my O2 account because i never recived PIN and i also have changed my address. please help out how to fix this out.

Hello, O2 Community 😁 My internet over “Kabel” - O2 MyHome XXL (1000 Mbit/s) should have been activated on 01.09.2023.However, since the first day internet connection is not working properly. In total two tickets have been opened and closed by O2 because “connection is working”, which is completely false.The issue itself is unstable internet connection. When I power up the router, I will only have internet connection for 20 minutes, and it won't work again until I restart the router. Of course, I cannot restart my router (Fritzbox 6690 provided by O2) every 20 minutes. Vodafone technicians have been 4 times to my basement (where the cable connection from the street is) and all they could say was groundwork (Erdbauarbeiten) needs to be done. However, O2 is unable to provide me with an estimated date when connection will be fixed.As a last act of desperation, I requested the special termination of the contract in good will (through form in O2 website

Hi I have ordered DSL Internet but the order activation date is too late. I would like to cancel my order xx. How can i cancel my order online? Regards Dilip Edit by o2_Katja: Autragsnummer entfernt, Thread verschoben wom Wohnzimmer zur English Community

Hi, I would like to terminate my o2 homespot 5g connection as discussed with you over call on 29/09.Please let me know when this is done and how to return the router and sim card. Thanks,SibasishEdit o2_Antje: Moved to English Community / 11.10.2023 

Hi all,I have been experiencing problems with my Homespot M LTE plan for almost 4 weeks now.When the problems occur, web pages do not load at all even though the router shows green or blue for the LTE light. A “ping” results in a timeout. The only way I can fix it is to force reset the modem, up to 6 or 7 times a day.I have checked the O2 Stoerung page almost every day and it still says there is maintenance going on (Hier in der Nähe wird gerade an einer unserer Basisstationen gearbeitet.) Even after having suffered for a month by not being able to work at home with this connection, I was sent a letter by O2 that I do not get any Entschaedigung for this poor service. Can anyone from O2 please offer any help to get the internet connection stable again?edit: Area is 55116 MainzThanks and regards

Hello, I have O2 my Home L contract. I try opening certain ports via port forwarding to be able to connect to games from PC using Steam, EA Games, Rockstar Games, etc. However it doesnt work at all. I cannot even connect or I can connect but the performance and ping sucks,  and I get disconnected and so on.I am using o2 box 6742 router.I already assigned a fix IP address to my pc.I activated portforfarding for both IPv4 and IPv6. UPnP portforwardings are also activated. Does anyone know how can I stop having these issues and configure ports properly? I can connect and play without any problem via my mobile internet so I  feel that o2 block or throttle my connection for some reason.. How can we overcome this?

My Internet speed is always under 10Mbit. I tried with 2 router. but the results were same. Could you please help me? Edit o2_Antje:Moved from Netz to English Community / 17.09.2023 

Hello! My DSL details are the followingKd no.: XXXXX, Rg no.: XXXXX, I have sent you two letters to Nurnberg office to cancel my DSL line.First reply said that I needed to send additional documents of my derigistration, which I sent immediately next day with a letter. It was received but no reply or confirmation given. I am not living in Germany  anymore I have legal right to cancel it .I post this because I have sent you multiple emails saying that I have provided all necessary documents to cancel the contract. Please do it.If you will not confirm that you have processed my documents with cancellation  (which I can  confirm as I have DHL tracking number) I will have to make a case for customer rights violation and talk to my lawyer.Contact me please if you are from the support team and you can confirm the status. kind regards

Hi O2 team, hope you are doing good!I have the O2 Homespot service and want to change my billing date from the end of the month to the first day of the month, as it would be much better for me since I get paid by end of month, but I dont see any option to do that in the website.Could you support me to do this change?Thank you very much!

Hi, I’m a new customer, my line was activated on 08.09.2023, but there was a speed issue as the wrong line was ordered on o2’s side so the error was fixed. However I just looked at my first bill and saw that I’m being charged TWICE for the activation? Is that correct? Please correct the mistake, I shouldn’t have to pay twice for “Anschluss”?!!Thanks.Edit o2_Sven 04.10.2023/12:38: Removed personal Information

I sent a request of refund of the month of August because I did not have WLAN. You sent me in response a letter to my house saying that you do not have any reference number. On 12th,13th,14th and 20th July I talked to Ilhan on the phone number he provided, from the Köln shop where I signed my contract. He was following up my case and looking for different solutions. I went to Köln shop on 7th August to inform that my internet is not working. I took the router for return and they did not accept it because that is not the procedure. They told me to wait in my house until I receive a new one, and that they opened a dossier to inform about this and refund me for the two months were I did not have internet.  In the meantime they gave a phone number for O2 English speaking customers. I have the register for many calls, waiting for more than 40 minutes on the phone several times, without reaching a technician. For example, on 26th July.  

Hi, I would like to change my current contract From -  O 2 my Home L Flex - at any time with a notice period of 1 MonthTo-  O 2 my Home L Flex - Notice period of 24 Months .Could anyone help me on this? Regards ,GunaEdit o2_Bianca: Moved from o2 My Home Vertag&Tarife to English o2 Community Broadband&Landline

Dear all,I’m gonna move into a new place, and the last tenant want to transfer the DSL contract to me. I have aready signed the document online a week ago, but not get ant news yet. I want to ask how lonf it will take?Another question is why I cannot log in Mein O2 app in my phoine using this account? Bests,

I want to know if I can use my Arris SURFboard SB8200 Docsis3.1 cable modem instead of my FritzBox6660? I don’t like that the FritzBox can’t be changed to bridged mode. I would prefer to setup my own router and home network. Or if I can’t use that, is there another modem I can locally that doesn’t do WiFi?

Edit o2_Antje: Personal Data removed & relocated to English Community / 04.04.2023  Your order at o2 Your order is confirmed.         Hello, we confirm your order of 26-MAR-23. Your order number is: XXXXX

I’ve recently taken an O2 HomeSpot contract. In order to check / manage the invoices, I’m trying to create an account. I was able to give PKK, valid username, valid password but still the registration process is never successful. I always end with error message “This service is not available please try again later”. Could anyone help me to check my invoices with/without creating an account? Edit 20.09.2023 15:08 o2_Katja: moved from o2 my Home Rechnung

Hello, On 24.08.2023, I ordered a DSL connection from O2. And on 12.09.2023 between 12-4 pm ( which is very late, in my opinion), there was supposed to be a technician visit. No one came for the visit.  I called English customer service at 6 p.m., and the person said I needed to talk to the activation team. They transferred me 3-4 times because every person that I was connected with was not able to speak English. Finally, someone decided to help me and talked to the activation team for me. And they said that I didn't need any technician visit and they would activate my internet in the evening or the following day. After we hung up the phone, I received an email that stated I needed to call customer service because I needed a technician visit. The next day, a German-speaking friend called customer service and made a new appointment for 21.09.2023 between 8 a.m.- and 12 p.m. Again, no technician arrived. I called customer service again and they gave me no answer and the woman I

I left Germany on 9th of February, and I am not going back, I have tried many times to contact the companies that I have contracts with to cancel my contacts but I couldn’t find any way to contact them. Can anyone help ???🥲Edit 20.09.2023 15:08 o2_Katja: moved from o2 my Home