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Hello, I am a newbie here, also sorry that I am writing down in English.

I applied a O2 DSL contract through Check24 on 28th Oct.

Then I got an Email from O2, it says I can check my order status via the link they sent me. However, the link doesn’t work.

And today I got another email that they need some more information to confirm the contract and go further.

  • Daten des Vormieters
  • Vor- und Nachname
  • Anbieter des Vormieters
  • Rufnummer und Kündigungsdatum

I have no idea where to send this information. No Email, no address clarified.

And also it said they tried to call me but failed, but I haven’t got any call! I think I haven’t filled out my phone number in Check24 request form.

When I tried to call hotline service, the bot said I need to enter my phone number, and then couldn’t find my number on database.

  1. What should I do now? Cancel the contract and then apply again? or Just provide above information?
  2. Where should I contact if I want to either cancel or provide the information? Cannot find any contact email here.

Thank you in advance.

 

edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL

Hi @Junnnnn 

 

welcome to our community.  :slight_smile:

Did you already get some assistance by my colleagues on the helpline? Right now we just have the problem that the line to your appartment is blocked. So if you know the former tennant by name and his landline number we will try to set the line free.

 

Greetings

 

Vielen Dank für all die Hilfe!

@o2_Manga  Ich habe keine Hilfe von der Hotline bekommen. Ich kann nicht auf Ihren Kollegen zugreifen, auch wenn ich "Weiter" sage, wenn der ARS meine Telefonnummer benötigt. Es ist so schmerzhaft, einfach die Hotline anzurufen.

Ich glaube jedenfalls nicht, dass der Vormieter einen Vertrag mit O2 hatte. Er hat gerade den Vodafone-Hotspot benutzt. Was sollte ich dann tun? Bitte lassen Sie mich wissen, wie ich Sie über alle Informationen informieren kann, oder rufen Sie mich einfach an.

 

Best regards

Sorry for German above.

Thanks for the help!

 

@o2_Manga I didn't get any help from the hotline. I cannot access your colleague even if I say "Continue" when the ARS needs my phone number. It is so painful to just call the hotline.

Anyway, I don't think the previous tenant had a contract with O2. He seems like just used the Vodafone hotspot. Then what should I do? Please let me know how I can give you any information or just give me a call.

Best regards

@Junnnnn 

I check the progress of your order again. Now my colleagues renewed the order by using the homespot router. The conditions remain the same. 50 Mbit/s download speed and unlimited data. Within the new mobile router you can also use the landline connection for telephone function. 

Obviously it was impossible to find out who is blocking the cable in your appartment. 

Any questions about the new situation?


Greetings

 

Yes I went to O2 offline shop and then your colleague managed to change the option.

So it's monthly based option which I can cancel every month right?

@Junnnnn 

yes, the period of contract is still one month. So if it doesn’t work you have the chance to get out of this plan.


Greetings

It's exactly what I want. Thank you

@o2_Manga I am back here to ask, it’s another topic regarding activating the SIM card.

I received a router and SIM card, and followed the instruction to activate it via o2.de/aktivieren.

However, under the Neuer Vertrag menu, it continuously says “Sie möchten eine Ersatz-SIM-Karte oder eine Multicard aktivieren? Das ist auf dieser Seite nicht möglich, dazu loggen Sie sich bitte in Mein O2 ein.”

When I try to do it under “Ersatz SIM und Multicard”, I cannot log in. (I haven’t set any password for this number)

Where am I exactly? I want to clarify what my account status is and my SIM card status is. I created the O2-community account first with this email and then had a contract with the same email. Is there any conflict there?

Please help me activate the card.

Thank you.

 

Ok thanks for the colleague in o2 shop, it was revealed that because the router has been returned back, and then new SIM card has been provided. The previous one is denied.

Hello @Junnnnn and thank you for your feedback.

If I understand you right you were able to activate the SIM card now? Is everything working as you expect it? Or arethere still some open questions where we might to have a look into?

Just feel free to ask, we will answer as soon as possible :-)

Regards,

Lars

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