Hello @CoffeLover and welcome to our o2 community :-)

I am sorry to hear that your DSL connection seems not to work like it should. A good start to have e deeper look into this is to user our o2 DSL Hilfe app on your smartphone to do some checks and maybe generate a code to give to our technical DSL team, if necessary.

Sometimes it also helps to just turn the router off for some minutes and then turn it on again. Please also make sure that every cable is firmly connected in the sockjet it belongs.

If everything fails, feel free to contact our technical DSL team so they can have a deeper look into this and open a trouble ticket for you. If you do not speak any german I recommend to call with a friend of yours who does so since we can not promise that you will reach an english speaking agent.

If there are any questions left feel free to ask, we will answer as soon as possible :-)

Regards,

Lars

Thanks for your reply. I have downloaded the App and run the diagnostics, but the app finds nothing wrong.

To be clear: the internet works for normal applications (web browsing, video watching, etc) about 95% of the time, although there have been some days where it is not working for some reason. The main problem is when I try to connect with my work VPN. The IT department of my work says there is nothing wrong with their software so it must be the internet connection that is the problem.

My understanding of the VPN is that it uses more bandwith than normal applications and also requires a CONSTANT connection. Therefore the problem may be that the internet is intermittent. This is even the case with a LAN cable attached directly to my computer.

Could you theorize what could be causing the issue please given the following?

1. VPN works most poorly during the workday until around 1800 or so, works perfectly on weekends or public holidays but hardly at all between 0900 and 1600

I mean, could it be that the bandwith is congested in my building during the day causing breaks in the connection? That I need a new router? Please advise

@CoffeLover we have some threads with VPN problems and o2 Homebox. What’s unsettles me is that the problems are only during the day.

I don’t like to say it, but what you think to test you internet VPN with a Fritzbox 7590. Google for: Fritzbox 7590 mieten
You can rent monthly for 4.99 Euro. 

Hello @CoffeLover,

if the problem persists, please also check the wiring for loose contacts, remove multiple sockets and extension cables, only use the original wiring of the homebox if possible.

There are no reductions in speed during daytime, this can only be caused by other devices connected to your router at the same time.

Kind regards

Giulia

Hello

I’ve been having internet problems for over 6 months now. I have an O2 Homebox and every day the internet will cut out from between a couple and minutes and over an hour. When the internet cuts out, all the lights start flashing on the Homebox. A reset CAN fix the problem, however then it just starts again malfunctioning in an hour or two.

Can the problem be the router needs to be replaced? When I use the O2 app to check the connection, it says that everything is fine because it checks the connection when the router is working. When it is not working, it does not work…

Can you please replace my router or otherwise I will have to change internet providers. 

edit o2_Tobias: transferred from https://hilfe.o2online.de/english-o2-community-mobile-43/o2-homebox-not-working-544408 to English community for DSL: https://hilfe.o2online.de/english-o2-community-broadband-dsl-70/constant-problem-with-work-vpn-upgrade-internet-connection-534558

@CoffeLover buy a fritzbox 7530. inexpensive, normal very stable vpn handling and if you have a bad lane you could see it.

maybe your company will sponsor the fritzbox 7530 with some euro...  

and the Fritzbox 7530 can been switch to English system language.

Hello, 

Thank you for your information, I will look into switching to the Fritzbox 7530 or 7590.

In the meantime, I checked the current price for the tariff’s. Right now I am paying 35 euros/month for the DSL M Flex and it seems like I can get the DSL L Flex for the same price. Can I please switch to this faster speed (for the same money) without paying the 69.99 switching fee since I already have a tariff? Thanks.

@CoffeLover you don’t need to pay 19,99 tariff change fee, because you change in a higher tariff. That you choose a Flex tariff I can understand to 100%. I think you don’t need o2 TV in the offer. One question. Have you check, that at your adress you will have 100 Mbit (my Home L)?

Hello, Yes - I want the Flex Tariff (that can be cancelled within a month) again, but at the DSL L Flex level instead of the M level. And yes, I have checked the website and it says my address can handle up to 250 Mbit, so 100 Mbit should be fine.

Hello @CoffeLover,

yes, I also think that the change to o2 My Home L Flex is a good idea. Please note that the change takes two to three weeks. Do you want to buy your own router or order a new one from us? Please also see our product information sheets for further details.

If you agree, please let us know and we take care of everything else.

Kind regards,

Giulia

Thanks. About the new router, as you can see from the posts above, I think it is best if my router is upgraded to increase reliability. Is it possible under the tariff terms to upgrade to the Fritzbox 7590 from my existing Homebox and rent 4.99/month, but after a few months cancel the rental (if I like it) and buy my own?

Or do I have to keep the rental as long as I keep the tariff?

@CoffeLovertype in google.de : routermiete 7590

There should be a offer where you could rent a 7590 for a month, 3 (4,49/Month) and 12 Month.

3 Month should be nice for testing.

And with flex you will pay a one-time fee of 60€ to get the 7590 from O2! That’s nearly 50% of the price of the 7530!!

And you will not get this money back. And O2 Router are ONLY for rent! You cant buy any router from O2!

From 13. to 14. Amazon has Prime Day. maybe you could get a inexpensive 7530 / 7590.

Dear @CoffeLover ,

I’ll send you a private message from o2_VVL with our offer for you, because, we can’t send flex offers by email.

By the way, a FritzBox 7590 costs 5,99 euros a month.

Kind regards,

Andrea

Hi @CoffeLover, 

thanks for accepting the tariff-change under @o2_VVL. 

I have ordered for you now the tariff change into the tarif “o2 my Home L Flex”. The change will take place on 20th October 2020. You will still receive a confirmation by e-mail. 

As soon as your new router Fritzbox 7590 arrives, please return the Homebox by using the following link: http://g.o2.de/GAF 

If you have any further questions, just feel free to contact us here in our English community. 

Loving greetings,

Tobias

Hello, thank you for implementing this change, I now have the new router and the new speed which is much faster and more stable than before.

However, I just received my invoice for this month and the discount agree on Rabatt auf DSL Anschulpreiss is not taken into account.

Can my invoice be altered please?

Thanks

Hi @CoffeLover, 

thanks for coming back to our English community concerning your invoice. 

You are totally right: The activation fee for the router and the delivery fee was not included in the offer. Therefore, I have given you a credit for these 2 positions. 

The credit will be balanced with your next invoice. 

I hope you agree to this solution. 

Loving greetings,

Tobias