My internet service / connection is more than bad: simply it doesn´t work.
Every few minutes the router re-initiate the connection (something similar to a reset) what mades de navigation in internet almost not possible (even less to watch a movie as e.g. in Netflix).
I would like to contact the Customer SERVICe BY EMAIL!!!!! BY EMAIL not by phone.
The customer service is even worst than my internet connection. When calling to the kunden telephone number, as my german knowledge is very limited, the operator “accidentally” drop the conversation.. and for a simple question I have to call 3 to 5 times, waiting around 15 minutes each.
The situation has been getting worse this days, with the school lockdown.
How I can report the issue with the internet connection in an efficient way, and have a technician coming to my house to repair / replace the internet connection or the router?
edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL