Hello team,
I have no internet since 4 days. I called the tech support colleague and he created a technician visit ticket. I had to come home and wait from 14 00 till 20 00 and finally technician arrived. I was glad that I can start working again with WiFi.
The technician observed and said DSL is fine, it might be the Home box 6741 or the cable. The technician says he is from Telecom and he can't work with O2 stuff.
I immediately called the O2 tech support and described him what the technician told me. The tech support colleague said that he has to wait for the technician to call him. Until then, he cannot do anything.
As a manager in an engineering firm, I cannot understand how a company can get away like this. I spent 6 hrs of my time to wait for someone who is not even qualified to fix this minor issue. If you have sales office everywhere around Europe, why can't u have service guys around Europe?
What is actually a one step fix is now delayed to be a 4-10 step fix. I start to think that this is by design and You shall soon loose good will (if any).
edit o2_Manga: verschoben nach Englisch o2 Community:Broadband/DSL
Lösung von Waj
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