https://hilfe.o2online.de/english-o2-community-broadband-dsl-70/contract-cancellation-460879

Thank you Bollermann, I really appreciate your reply.

I have another question for the cancellation letter though. Do I have to just say in the written letter that I wish to cancel my contract or do I have to submit any documents as well?

Dankeschön nochmal! :)

LG

Only the wish to cancel the contract. Don't forget your DSL Customer and Phone Number. 

Please send it with "Einschreiben" or Fax 01805 571766 

Good luck

Sorry, my english is not the best

No just to say that you would like to “Kündigen”

In Mein O2 you could your next date to cancel. Click left on Tarife & Optionen.

On Main Screen you could see “Kündigungsfrist” this is you possible for leaving the contract if you cancel 3 Month before.

If you click on “Vertrag verwalten” than scroll down to

Click on “Weiter” to cancel the contract online.

Than you will read

Note the termination

Here you can note your cancellation. The notice of termination is not the termination itself. After submitting this notice, you can confirm the notice of termination within 10 days. The contact options for the cancellation confirmation will be shown below.

Your advantage: The notice of termination secures your notice period, because if you confirm within 10 days, it is deemed to have been received upon receipt of the notice of termination.

If you do not take any further action, the notice of termination expires and the contract continues as normal.

These are the next steps:

1
Tell us the reason for the notice of cancellation and confirm the notice with "Submit".
2
You can terminate your contract within 10 days of submitting the notice of termination. The contact options for the cancellation confirmation will be shown below.
3
Please have your four-digit personal customer identification number ready. You can find them in the top right corner of your contract documents. You can find more questions and answers here.

Dear Bollerman, 

thank you so much for your precious help! Ok, I will do so.

I’m grateful!

And your English is excellent, no worries at all! It’s my turn to become better in mein Deutch.

Dankeschön nochmal :)

Liebe Grüße

Dear schuej,

thank you so much for your valuable help and guidance through these options! I will follow your advice!

I really appreciate your consideration!

Dankeshön nochmal! :)

Liebe Grüße 

Vorname und Name des Kunden
Straße Hausnummer
PLZ Ort
Kundennummer
Vertragsnummer


Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg

Betreff: Kündigung meines DSL-Vertrags


Sehr geehrte Damen und Herren,

hiermit kündige ich den mit Ihnen geschlossenen Vertrag über einen DSL-Anschluss mit den oben genannten Daten zum nächstmöglichen Termin.

Mit wirksamer Kündigung erlischt automatisch auch die Ihnen erteilte Genehmigung zum Einzug der monatlichen Vertragskosten von meinem Konto.

Senden Sie mir bitte eine schriftliche Kündigungsbestätigung zu.

Vielen Dank und freundliche Grüße,
_________ rhandschriftliche Unterschrift]

Dear schluej, 

omg thank you SO so much!!

I have no words to describe how thankful I am for your help! Helping me with the actual letter is extremely useful to me, since my German is still very poor.

I’m very grateful for your kind help!

Dankeschön nochmal :D

Liebe Grüße

Hello @Feniabel,

welcome to our o2 Community. As I see @Bollermann and @schluej have already helped you excellently, thank you both!

For your cancellation you can also use our cancellation form but schluejs’ text is perfect as well.

For any further questions, just contact us again.

Kind regards

Giulia

Dear Giulia,

Thank you for your consideration as well. Yes, both of them were very helpful, I’m thankful to all three of you.

I have noted the termination online, so now I have 10 days to send the required documents.

I have another question, if you could help me. My contract says it’s the O2 Blue All-in one. Does this include the Handynumber as well as the DSL and the Festnummer I have at home or is it only my Handynummer? iI am very confused I usually get two different Rechnungs one for my Homeland and DSL (I believe) and one for my handynummer.

Would it also be possible to only cancel my DSL&Festnetznummer and keep my mobile number?

Danckeschön im Voraus für Ihres Verständnis und Zeit! :)

Liebe Grüße

Hi @Feniabel 

I just checked your cancellation request. As far as I can see you made a note just for your mobile number and not for DSL. You said you would like to keep your mobile contract and just finish DSL. So please let your mobile cancellation request unconfirmed, the note will end automatically after two weeks notice.

But  you will have to do a separate DSL cancellation online. Your DSL Contract has its own customer account.

Please sign in with your landline number and open the access to your DSL contract details. 

Then you can arrange the cancellation note and confirm it with a call. 

If you just like to send a letter there is not online request required.

Greetings