English O₂ Community: Mobile

I ordered iPhone 12 Pro on November 26 with Flexi S postpaid, in is such a way that I can cancel the postpaid contract anytime.The issue, I planned to use the SIM on the iPhone 12 pro, the SIM has been delivered to my address and I'm told it'll be will be automatically activated in 2 weeks, if I don't activate it before then. I thought the SIM would come with phone, but the SIM came earlier and by what I'm reading here, I don't think I would have the phone delivered this year.It's pointless paying for contract I wouldn't use anytime soon. I want to know, can I cancel the contract now without activating the SIM, and maybe get a new postpaid contract when the phone delivers?

Hi All, My homespot wlan led lamp is green and all others are blue. O have no internet connection over day. Can you please help me to solve the problem. Reboot is not helping

I am constantly getting a text message saying I owe €3.90 which makes no sense because I put €15 on this account about 3 months ago and I don’t use this phone. Anyway I tried to change my payment method and I’m getting an error message saying I need to contact customer service. It seems as if O2 doesn’t have a chat line (which makes no sense since it’s 2020) I also cannot seem to find the number to customer service only the “order service”  number. Can someone please assist me?

Hi,I had filled the change of ownership form and sent it to O2. Now I have received an email with the reference number. Whom should I give that to in order to initiate the post identification?Thanks and regards,Pravin.

Hi, My number is XXXX(prepaid) and i applied to port my number to another company 2 weeks ago.I went to an O2 shop(Jungfernstieg, Hamburg).I filled a from there to cancel and move my number.Then they told me that i will be charged for 10 Euros and told me to load 10 Euros.I loaded 10 euros by making a bank transfer to Telefonica IBAN on 03.12.2020It is 9.12.2020 now and still no solution. It is really getting frustrating.The new provider company cant finish the process and i am out of communication, pls help urgently. Thanks,Firat Edit: Phone number removed / o2_Dennis

Hello, My prepaid SIM is in my friend ’s name as he bought it for me.I would like to get the ownership transfer of my SIM card done. Could somebody help me by explaining the current process of doing this?Looking forward for the response. ThanksBest regards,Ajay

Hello everyone!I ordered ps5 digital edition with  from the O2 online at December 6th. Two hours later it asked me. To pay 71 eur as first payment to confirm order till December 14th, and I paid for it yesterday. And when my order confirmation came, I noticed that there is no ps5 in the list, only Sim, not even one I ordered.  I cannot call the O2 service, it's all in German and I don't speak it. And my main question is : Do O2 just f**ked me over and took my first Payment just for a Sim card or there is some other problem.? I've tried to ask in O2 branch, but all they said was that they dont do support for online offers.  LAST QUESTION : How can I refund my first payment of 71 eur if they did not add the ps5 in my order?   

I am currently in Italy and my phone line stopped working and only gives me “No Service”.This is happening since Friday, 27 November. I have been using a new phone (iPhone 12 Max) since 13 November, but it was working just fine before.I checked MMS configuration and Network Selection is on “Automatic”. I tried the SIM-Card in another phone, and the problem persists. 

I received a strange alert from my phone (Samsung Galaxy S10) stating that my service provider (O2 Germany) has temporary disconnected my access to mobile data. What exactly does this mean? I am up-to-date and current on my account, so there should be no reason why I am being disconnected other than a technical issue…?

hello, I have a question about renewing my O2 contract. in my contract I have 2 SIM cards so if I renew my contract and buy Samsung Galaxy S20 + mit Vertrag O2 Free M Partnerkarte mit 20 GB, then how much I have to pay for both sim or this giving price is all I have to pay for both sim’s  ?  thank you and I hope someone will answer soon.    

Hello, I am currently in Pakistan and did not activate roaming on my O2 once I left Germany. I need to do a bank transfer and need to receive a mobile TAN on German mobile number. Please let me know if it is possible to activate roaming from outside Germany in Pakistan. If yes, please let me know how can i do this? Regards, Saad   Edit by o2_Katja: Verschoben von Packs, Optionen & Ausland in unsere English Community

Hi, I need my phone number released for portability. I use a prepaid SIM card right now

Hi @leriscoelho,   thanks for your request.   Unfortunately, we do not offer any support in this regard as we do not sell amplifiers for mobile phone connections.   Of course, you can check if you find a convenient amplifier on the electronic market. But I cannot promise you that this will solve your issue. Additionally, we do not offer any support in this case.   Loving greetings, Tobias     Hi @imdesperate22,   I regret the inconveniences that you have at the moment with the connection of your homespot.   As we are in the middle of updating our homespot in order to solve the issues, I would like to ask you for some patience.   If yo

Hello! When I started to use my sim Card M Tarif was activated and I was using that one. Then I cancelled it and started to use S Tarif but now I want to Change it again but I’m not able to do it from the Website. I did the earlier Change on the Website but this one it tells me to contact the costumer Service. How can I solve this Problem because at the Moment I don’t have any Tarife. Should I go to any O2 shop to solve it? I appreciate your help.Meltem Edit by MXP_Alex: Moved to English o2 Community

Hallo O2 team, My O2 prepaid number is waiting for the number portability.   Can you also please release my number : +491792XX7587.   Best Regards, Sai Kiran

Dear O2 team,I have had a really long afternoon trying to contact you. I have contacted you via whatsapp with no reply, I have called you several times without any answer and, after some hours, finally I found a number from where at least a machine was talkin. The problem is that it has been really hard to me to understand it because my german is not good. I guess I cannont complaint since I am leaving in Germany, but would be nice if you have a channel in english for non-german speakers.Say that. I have been since 3pm (now it's 9.20pm) without internet from my mobile data nor from the hotspot. After several hours trying to contact you to solve this issue, FINALLY I was able to talk with a person. This worker was really kind making an effort speaking me in english despite he had some difficulties. He changed the station from where my hotspot is connected but still the issue was not solved and changing my mobile data from 4G to 3G didn't help so much neither. So,

Hi, I need my phone number released for portability. I use a prepaid SIM card right now. 

A month ago( in Novermber), I sent a cancellation letter to o2 because i leave Germany in the next week. On the letter i wrote that the expected cancelation date is at the middle of December. So i notified it 1 month before.  But the confirmation email i got says that I’m supposed to cancel my contract in Feb 2022. if it’s true, I ‘ll have to keep paying monthly fees for more than 1 year even though  I will be no longer in Germany and won’t use o2 at all. The problem is… the fact I was told by a o2 staff in the local shop(in alexsander platz in Brelin) that I could cancel this contract at any time if i notified it 1 month before. But now I noticed that my contract is O2 Free S Online( 2 years contract )it’s just my guessing though, I think i was lied by him like above because probably he (sales man) could get commissions from it. I know it’s also my fault but...So basically, How should i deal with this situation?? I’d like to cancel my contract as soon as

Hello, I have  gotten a prepaid card S, and everytime I recharge 10 euro, my credit is 10 euros just for a few seconds, but then and when I looked at my credit balance again at https://www.o2online.de/ or via SMS, it gets back at 0.26 cents or 0.52 cents. I would like to know where are the rest of my 10 euro? since i haven’t made phone calls or send SMS messages. I would gladly appreciate your help. Best regards, Milagros Edit o2 Antje: Moved to Englisch Board

I want to cancel my complete o2 cantract as soon as possible, i have wrote letter to nürnberg (Thread moved to our english community, o2 Michi)

I would like to suspend my O2 contract for 6 months as I’m not in Germany anymore and I’ve been posted to work in my home country for 6 months. PLs let me know how to apply to this suspension via remote as I would like to avoid sending international shipping. edit o2_Tobias: transferred to our English Community

Hi, I have received a letter from a company called real solutions stating that i owe telefonica germany money. However this doesn’t make any sense since I've paid all required money for my old phone contract and received confirmation via email from one of the customer agents outlining the remaining amount that needed to be paid – which was paid. Apparently I now owe an additional amount for the cost of the phone itself which I wasn’t informed of during the time of the discussion and O2 were not able to contact me due to a change of address, even though my email address was in the system.I need to sort this asap as the letter is from a collections agency.  Edit by o2_Katja: Verschoben von Vertrag zu Englisch

I took an o2 homespot contract less than a month ago. But now my landlord os not allowing me to use it as according to him it's creating interference with their internet system. How can i cancel my contract? 

Hi O2 team, I would like to take my current mobile number from o2 prepaid to another provider for my new contract. Could you please release my number 0176 **** 2287 for porting immediately? Even though this page says I can do it via App or MyO2, I couldn't find it anywhere: https://www.o2online.de/service/vertrag-tarif/rufnummernmitnahme/ Another question: Will my contract end after the new provider requests the number or I need to solve this in another thread? Thanks in advance and waiting for the number release. Rodolfo

Hello! When I started to use my sim Card M Tarif was activated and I was using that one. Then I cancelled it and started to use S Tarif but now I want to Change it again but I’m not able to do it from the Website. I did the earlier Change on the Website but this one it tells me to contact the costumer Service. How can I solve this Problem because at the Moment I don’t have any Tarife. Should I go to any O2 shop to solve it? I appreciate your help.Meltem