Hi @Jithuanand 

You can pay in the o2 store, but there you will be charged an additional fee of three euros. Alternatively, you can find the payment information for a manual transfer here:

Recipient: Telefónica Germany GmbH & Co. OHG 
Bank: HypoVereinsbank AG Munich 
BIC/SWIFT: HYVEDEMMXXX 
IBAN: DE16 7002 0270 0005 7131 53

Please enter only your customer number as reference.

BR

Hallo @SethVanDoom 

Thank you for your reply.

my bill failed this February 15th and it was for my sim. If I pay them, will they again debit it from my bank.?

Also, I bought 2 iphone from installment. I changed my bank account too but when I check the my o2 website it again shows old bank account for iPhone payment.

Jithu Anand

@Jithuanand 

No, if a direct debit has failed, it will not be retriggered. You will have to pay the failed direct debit manually in an o2 shop or by transfer. However, the next invoice will be collected again from the registered bank account.

Do you have a DE-IBAN or a European one from a SEPA country?

BR

Hi @SethVanDoom 

yes, I’ve 2 bank account in Germany. I’m not using the first one always that’s why I changed to new one but o2 still trying to make money from old bank account and it causes failure in payments.

@Jithuanand In that case, please call the English o2-hotline (089 66 66 30 08 1, Monday till Friday 10 am - 6 pm) and ask them to register the current IBAN in your customer account. According to my experience this should work. However, you will still have to transfer the failed direct debit manually or pay it in an o2 store.

BR

Thank you @SethVanDoom for your help. Let me try this way too

Good morning @Jithuanand 

Did everything work out?

BR

@SethVanDoom good morning. I transferred the money through bank account and wrote my Kinder Nummer as reference. I hope everything works well.

Hello everyone,

thank you @SethVanDoom for your help in this case

@Jithuanand if you have any further questions or would like us to look up something for you, please let us know here.

Kind regards
Jessica

Hello. My mobile contract payment failed so kindly let me know how can I pay manually. 

Thanks

Hello. I have made the payment but instead of giving customer number in reference I mentioned my contract number. Is it okay too? Kindly help.

Hey @677ana,

If I'm reading this correctly, do you had  contact with customer support? Was it possible to clarify your question?

Greetings,
Flo