Error 403

Forum|Forum|2 years ago
April 11, 2023
6 Antworten
156 Aufrufe

Ciprian09
Besucher:in

Hello, i keep getting the same error on my phone and i can’t log in the app. I use my e-mail, my password but it doesn’t work. I keep facing this error. How can it be fixed. I mention that on pc i can properly connect with my password and e-mail so there’s nothing wrong with them. Thank you in advance ^^

Lösung von o2_Andrea

Dear @Ciprian09 ,

for the case, that you have no phone number because of an o2 My Handy contract, you have to use the username you had selected at your registration.

Which version of our app are you using? Have you already installed the latest version?

Kind regards,

Andrea

o2_Giulia
Moderatorin
Forum|Forum|2 years ago
April 11, 2023

Hello @Ciprian09,

welcome to our o2 Community 😊

This error message appears only when you log in with your email adress in the app. Please try using your mobile phone number as user name instead, that should be working.

Please let us know if you have any further questions.

Best regards

Giulia

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Ciprian09
Autor
Besucher:in
Forum|Forum|2 years ago
April 11, 2023

What if my phonenumber is not an o2 number. Since i made a contract for a phone with install payments?

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Ciprian09
Autor
Besucher:in
Forum|Forum|2 years ago
April 12, 2023

I’m still waiting for some help out here. Thank you. Like I need way to see my invoices and how much do I pay monthly and stuffs ^ @o2_Giulia

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o2_Andrea
Team
Lösung
Forum|Forum|2 years ago
April 16, 2023

Dear @Ciprian09 ,

for the case, that you have no phone number because of an o2 My Handy contract, you have to use the username you had selected at your registration.

Which version of our app are you using? Have you already installed the latest version?

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.

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Ciprian09
Autor
Besucher:in
Forum|Forum|2 years ago
April 16, 2023

I did install the latest version of the app. And obviously I have been trying to log in with the username but i get the same kind of error. Like there should be someone who can fix this app somehow. I’m trying to find my invoices here on website but to be honest i can’t find them either.