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Cheating people who don't speak German well enough

  • February 5, 2022
  • 6 Antworten
  • 105 Aufrufe
H
Besucher:in

A family package with one phone was purchased.  After that we had one call from the operator, which we listened to out of respect and refused the additional family number offered to us.  Because we are a two-member family.  After that, our bill was increased by two more phone numbers, which we refused (YES, WE UNDERSTAND SO MUCH GERMAN O2) and we also never received those numbers. The contract also, because you told us that it was allegedly sent by email and that after 14 days it is considered accepted.  We didn't find that e-mail either (Inbox, Spam).  Since then, they haven't called us anymore because our bill has doubled.  I guess they thought they took enough money from us.  Imagine that they take double the money from your contract for two years ... After the contract was canceled, they started calling, we don't answer, of course, so that they wouldn't stick something on us ... but they will get bad reviews from us.  All the people I hang out with, especially foreigners who come with a poor knowledge of German ... Yes I am in a lot groups on fb so I will post it there... 

 

Edit by o2_Katja: Moved to our english community

6 Antworten

bs0
Legende
Forum|alt.badge.img+43
  • bs0Legende
  • Legende
  • February 5, 2022

Nobody really cares what you post on Facebook but if you definitely did not receive the contract information from o2 by email then you legally still had the right to cancel it up to 12 months and two weeks. Did you send in an objection to the contract in writing or just speak to customer services?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
H
Besucher:in
  • Howcome
  • Autor
  • Besucher:in
  • February 6, 2022

I tried to explain in writing, because I thought it was a misunderstanding. But they didn't advertise until I sent contract terminations for everything they put on me. Then they responded with an e-mail in the sense that nothing could be done about it. I pay for legal protection so I planned to sue them. They use lies, deceptions ... calls are recorded, regardless of the not very perfect knowledge of the German language, it can be heard that at no time did we accept the services they put us to pay ... It is very low .. .

der Giuseppe
Legende
  • der Giuseppe
  • Legende
  • February 6, 2022

@Howcome 

Hello,

i think thats better, you contact the o2 English Support.

089666630081

Monday to Friday 10am to 6pm

Regards

Italia Campione d'Europa 2021
o2_Andrea
  • o2_AndreaTeam
  • Team
  • February 7, 2022

Dear @Howcome ,

welcome to our community. :chipmunk:

Have you been able to call the English hotline?

Thanks to @bs0 and @der Giuseppe for your support.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
K
Einsteiger:in
  • Kennybunk
  • Einsteiger:in
  • April 27, 2023

@Howcome

Hello,

i think thats better, you contact the o2 English Support.

089666630081

Monday to Friday 10am to 6pm

Regards

I am another customer who has been misled.  I have a prepaid plan, that I originally thought included a flat rate.  It does not. Yet I still have a screenshot of my original offer, and it says flat.  I tried to contact the English speaking hotline, the man said I had to call the prepaid hotline,  Guess what?  It’s only in German!

o2_Ines
  • o2_InesModeratorin
  • Moderatorin
  • April 29, 2023

Hello @Kennybunk, nice that you write us here. We are very happy to help you.

I have seen, that you already wrote us your request at other threads. So that it doesn't overlap, we'll answer you in the other thread.

Kind regards, Ines.

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