Hello, 1 week ago I bought a prepaid sim in one of the o2 shops, but it turned out to be defective and I was sent replacement card for it, which got delivered today and it needs activation, I can’t activate it because in order to activate replacement card you have to login in mein o2 account and activate it there, but thing is since my original sim was defective I have not created a my o2 account. I can’t call hotline since my sim card needs activation obviously.
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same problem with my brother he got a new sim card not activated and i have no idea how to because it needs a number to register in mein o2 but its not activated and i found nothing to help
Dear
welcome to our community. 
Please take a look at our article Ordering and activation of your SIM
Did you use our website SIM-Karte aktivieren?
Kind regards,
Andrea
I can’t activate it because in order to activate replacement card you have to login in mein o2 account and activate it there, but thing is since my original sim was defective I have not created a my o2 account.
@Nika00: You should activate the replacement card by phone. Check the letter for a free 0800 number.
A computer will ask you for your SIM serial number (starts with 8949) and then your date of birth.
You can try this tomorrow.
Dear
welcome to our community.
Please take a look at our article Ordering and activation of your SIM
Did you use our website SIM-Karte aktivieren?
Kind regards,
Andrea
Hi it's a replacement sim for one with defect, I cant activate it with sim card number, because when I try to do so, it asks me to go to my o2 page and activate it from there because its replacement sim, which I cant to because I dont have an account and I cant create one since I cant receive messages
I can’t activate it because in order to activate replacement card you have to login in mein o2 account and activate it there, but thing is since my original sim was defective I have not created a my o2 account.
@Nika00: You should activate the replacement card by phone. Check the letter for a free 0800 number.
A computer will ask you for your SIM serial number (starts with 8949) and then your date of birth.
You can try this tomorrow.
HI, I received that number, but I can't call it because I dont have a sim card and this one is not working, because its not registered.
Hey
Sorry for the late answer. Do you need further help with your SIM or is it functional now?
Greetings,
Flo
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