TERRIBLE EXPERIENCE

On 6th April 2023 I bought a prepaid sim paying 10 euros and was assured a data pack of 6 GB from the O2 store. Yesterday I went to the store and was assured that the issue will be resolved. Today morning I again went to the store and the representative told me that I have to pay additional 10 euros to get the plan activated for 6 Gb Internet plan and gave me a choice of getting the 28Gb plan if I pay 30 euros for 4 months which I paid at the store. But in the o2 app it’s validity is showing for just 28 days. There is definitely some communication gap which I felt. Can you please clarify on the issue and help resolve the issue as I don’t want to pay such a hefty amount for just 28 days. Currently I have o2 prepaid L plan and o2 my prepaid S.I want the o2 prepaid L plan money back into my account 

Edit o2_Sven 13.04.2023/12:11: Merged threads

One Thread is sufficient:

This is a customers-help-customers forum, not customer service. It can take several days or longer before someone replies.

On 6th April 2023 I bought a prepaid sim paying 10 euros and was assured a data pack of 6 GB from the O2 store. Yesterday I went to the store and was assured that the issue will be resolved. Today morning I again went to the store and the representative told me that I have to pay additional 10 euros to get the plan activated for 6 Gb Internet plan and gave me a choice of getting the 28Gb plan if I pay 30 euros for 4 months which I paid at the store. But in the o2 app it’s validity is showing for just 28 days. There is definitely some communication gap which I felt. Can you please clarify on the issue and help resolve the issue as I don’t want to pay such a hefty amount for just 28 days. Currently I have o2 prepaid L plan and o2 my prepaid S.I want the o2 prepaid L plan money back into my account

Hello @Ashibh ,

welcome to the o2 Community 💙.

You initially had the my Prepaid S pack, then on the 12th you ordered the my Prepaid L pack, which caused your previous pack to be deactivated. All packs are always running for 28 days.

Kind regards, Sven

I want to deactivate the prepaid L plan and want the refund for it. I haven’t used this plan at all.Kindly activate the prepaid S plan 

I want to deactivate the prepaid L plan and want the refund for it. I haven’t used this plan at all.Kindly activate the prepaid S plan 

Dear @Ashibh ,

please do not post your request more than once in the o2 community. This prolongs the processing time for you and other customers. Please also check our netiquette.

I have already answered you here:

Kind regards,

Andrea