English O₂ Community: Mobile

Hello I would like to cancel direct debit and bank information as I recharge my prepaid SIM card manually. Please. 

Hi. I’ve been using the O2 internet to go plan for half a year now and without issues recently. Yesterday my monthly flat rate plan ended and I opted in for a new one as I usually do each month, but afterwards I haven’t got any internet connection. My SIM is activated. I’ve tried inserting the same SIM card into my phones but there’s still no data. The download speed stays at near 0 kb/s despite there being signal to the O2 network. Has anybody encountered this before and knows how to fix this? Thanks!

Hallo people, My o2’s monthly bill direct debit has been failed because I recently changed my bank account and I didn’t keep money on my old bank account and I also changed it on o2 app. But in between o2 tried to take money from my old bank account and it was failed. Can I pay that money directly on the shop or transfer to o2..?thanks in advance  Jithu AnandEdit o2_Larissa: moved to English o2 Community: Mobile

Hi, I am O2 customer and I would like to ask how can I repair my data speed? When I signed the contract it supposed to be 500 mb at the moment it seems like its working on 10 mb.Please help Edit o2_Bianca: Moved from Mobilfunk Vertrag&Tarife to English o2 Community mobile

I have made a contract for home internet for an amount of 30.99 euro/monthly in July 2022. On 24.09 I received an email from them enclosed with a new contract including a telephone number that I've never requested or accepted with their agent on 02.09 who helped me with home internet credentials. And never signed for this contract. The first agent who took my call on 28.09 confirmed that this contract was mistaken and was being cancelled and I'll even receive a confirmation email shortly which never happened untill today . Why: In October they charged normal amount, rather O2 started getting forcibly double amount from my bank account 60.99 €. I'm tired of using my single break to contact their unhelpful and force promising services to cancel this undesired phone contract. They asked me to file a written letter to request for refund on 30.10. 2022, after promising me again that the contract was already cancelled, a letter sent via post... Sadly there's no outcome but now they chose to

Hello,I am looking to purchase a 4G/5G mobile router for my O2 internet subscription. Is there a list of O2 approved routers (If someone know the url)?Additionally, does anyone know if O2 SIM will work with the following routers:Teltonika RUTX50 Huawei 5G CPE Pro 2 Zyxel NR5101 If the O2 hotspot supports ovpn and IPSec tunnels (client/server modes)Thanks in advance. Harl

A family package with one phone was purchased.  After that we had one call from the operator, which we listened to out of respect and refused the additional family number offered to us.  Because we are a two-member family.  After that, our bill was increased by two more phone numbers, which we refused (YES, WE UNDERSTAND SO MUCH GERMAN O2) and we also never received those numbers. The contract also, because you told us that it was allegedly sent by email and that after 14 days it is considered accepted.  We didn't find that e-mail either (Inbox, Spam).  Since then, they haven't called us anymore because our bill has doubled.  I guess they thought they took enough money from us.  Imagine that they take double the money from your contract for two years ... After the contract was canceled, they started calling, we don't answer, of course, so that they wouldn't stick something on us ... but they will get bad reviews from us.  All the people I hang out with, especially foreigners who come w

Hello, 1 week ago I bought a prepaid sim in one of the o2 shops, but it turned out to be defective and I was sent replacement card for it, which got delivered today and it needs activation, I can’t activate it because in order to activate replacement card you have to login in mein o2 account and activate it there, but thing is since my original sim was defective I have not created a my o2 account. I can’t call hotline since my sim card needs activation obviously.

Hi, I wanted to change the plan for my Prepaid line, so I selected the XL data pack of 20 euros. I didn't have any credit at the momento, so I received a mesage saying the plan would activate once I had enough balance. So I topped up, and now it automatically discounted 10 euros of the 30 I added, and it activated the S data pack. Why can't I have the pack I selected? I don't want the S pack. Its not good for me. What can I do? I will appreciate your help.

Hello guys,I’d be pleased to have offers for my family.wife: 5-10gb data, call/sms flat 2 children: up to 5gb data, call/sms flat.Thanks   EDIT : verschoben von Mobilfunk: Vertrag&Tarife in Englisch: mobile    o2_Maria,  16.04.23,  09:33 Uhr

I recently placed an order online. Today i recieved email saying that the  shipping partner DHL Paket was unable to deliver the shipment .now my package is being returned, the order cancelled and am waiting for the refund. all this could have been avoided if they had simply given me a call.just wondering if this is a common incedent  o2_Giulia, 24.04.2023, 17:02, moved from Android: Samsung, Xiaomi, Google Pixel & mehr to English O₂ Community: Mobile

Hello, my wife didn’t use her o2 phone number long time, and 15.02.2023 it became deactivated.Now we need this number for access. Is it possible put money to it with paypal, to activate it again or what else could I do to reactivate it?Should I provide phone number?Thank you in advance.    EDIT: verschoben in Englisch:mobile aus Mobilfunk: Rechnung    o2_Maria,  16.04.2023,  10:26 Uhr

So, here's the situation:I need to retrieve the PUK code to unblock my SIM card.I'm currently outside Germany, and my first strategy was to retrieve the login information for my O2 account in order to see the PUK directly on the O2 website. The issue is that the email I use as a username is not recognized by the system. This is very strange because it's the email address where I receive my monthly plan receipt!Now, if I use my user code as a username instead, it gets recognized, but the system wants to send me an SMS for verification, not an email! This leaves me at a dead end since I don't have access to my mobile phone number. As stated, I'm not in Germany currently, so I cannot go to any O2 shop.What are my options?Thans in advance for any help

Hi. I have a monthly contract with O2 to get 40gb for 25 euro, but I have a discount from UNIDAYS for O2 which gives 50gb for 23 euro and 100 euro gift card in Amazon. The problem is they are sending a new sim with a new number, but I want to continue my existing phone number in the new tariff. When I consultant to a O2 store they said only way to perform this action is the cancel my existing contract with O2 and port my existing number to another phone company and after that I should be able to port my number back to O2 for my new contract. Is there a easier way to perform this action, preferably without porting my existing number to another company as it is already in O2? Thanks! 

Ich möchte mein “O2 Unlimited” contract abbrechen.Aber dein website funktioniert nicht, wie kann ich es abbrechen? Edit: Thread zu “English O₂ Community: Mobile” verschoben. - o2_Marco 16.04.2023 18:12

O2 ist Betrügerin Firma!O2 ist Betrügerin Firma!Sie müssen immer vorsichtig sein und sie mit einem Katzenauge beobachten.Die Firma hat ohne meine Bestellung einen weiteren Vertrag für mich abgeschlossen!Und weil ich während eines Kurses in einer anderen Stadt "nicht an meiner Wohnadresse" war, habe ich mir den Brief nicht angesehen. Der weiteren Vertrag "Nummer" wurde also automatisch aktiviert und ich zahlte noch extra Kosten für ein zusätzliches Jahr!Wie es ist; Es wird besser und billiger sein, andere bessere Firmen mit teureren Tarifen zu wählen, denn obwohl andere Firmen teurer aussehen, sind sie tatsächlich billiger 🫣 Cheater!You must always be careful and watch them with a cat's eye.The company made another contract for me without my order!And because I was "not at my home address" during a course in another city, I didn't look at the letter. The further contract "number" was activated automatically and I paid extra costs for an additional year!How it is; It will be better and

I would like to deactivate international calling for my contract number Edit by o2_Andrea: verschoben von Packs, Optionen & Ausland zu English o2 Community: Mobile

Hello, i keep getting the same error on my phone and i can’t log in the app. I use my e-mail, my password but it doesn’t work. I keep facing this error. How can it be fixed. I mention that on pc i can properly connect with my password and e-mail so there’s nothing wrong with them. Thank you in advance ^^ 

I would no länger required my o2 account and would like it and the number to be deleted but I don't know how to.

 On 6th April 2023 I bought a prepaid sim paying 10 euros and was assured a data pack of 6 GB from the O2 store. Yesterday I went to the store and was assured that the issue will be resolved. Today morning I again went to the store and the representative told me that I have to pay additional 10 euros to get the plan activated for 6 Gb Internet plan and gave me a choice of getting the 28Gb plan if I pay 30 euros for 4 months which I paid at the store. But in the o2 app it’s validity is showing for just 28 days. There is definitely some communication gap which I felt. Can you please clarify on the issue and help resolve the issue as I don’t want to pay such a hefty amount for just 28 days. Currently I have o2 prepaid L plan and o2 my prepaid S.I want the o2 prepaid L plan money back into my account 

Hello, is there a way to get sms notification about missed calls when the mobile was off?So if someone calls my number while its off, I get sms whenever i turn on my mobile that someone called me.I use iPhone 11.

Dear community,i have a o2 homespot for almost year now and never had any problems with it.however, since yesterday evening my internet has stopped working completely. The light at the bottom (for LTE) keeps blinking red, and nothing is working. I’ve tried to reset the router, I tried also removing the sim and reinserting it, but nothing helps.I’m also unable to get in touch with customer service at the o2 hotline and I’m running out of ideas.Can someone please help.Thanks!

Hi every body, last month I had a trip to Turkey. My phone was in flight mod during the flight. After when I switched on my phone, immediately i received a SMS which was written: Lieber o2 Kunde, Sie haben den Maximalbetrag gem. EU-Regulierung von 59,50 € für Datenroaming erreicht. Zum Schutz vor weiteren Kosten ist Datenroaming nun für den Rest des Abrechnungsmonats gesperrt. Zum Aufheben des Kostenschutzes antworten Sie bitte auf diese SMS mit "KOSTENSCHUTZ AUS". Weiterhin schöne Reise wünscht Ihr o2 Team. I never used a bit of data. No call no internet using. I thought that is something not very serious. But now I got a deduction from my bank account 59,50 cent.What is that?O2 cant behave to its customers like that. This is a fraud. I am very upset and i need a clear answer from O2.  edit o2_Solveig: moved from Mobilfunkrechnung → English Community   

I’ve been a customer for long time but the more I’m getting longer to be your customer the worser your internet signal getting is. I don’t understand why is everytime my Internet signal very bad. I’ve already have this problem for long time and everytime I will ask, says there’s no problem. I’ve been using O2 max unlimited but I cannot even use simple apps like Facebook and messenger. 😞 Especially if my window is closed then totally catastrophic. I already tried the live check and tried to report the problem (create a report). It says everything is fine and working but in fact it’s not for me. I don’t think the building where i live is also the problem because before i don’t have any problem on this and i asked my neighbor who’s also on the same building now that she doesn’t have any problems. I’ve been paying on the right time and even higher now because customer service said that it will boost the speed  but it’s not fair that I’m having problems everytime. It’s not also the problem

Hello , I hope there was a live chat for English Speakers or at least the app to be in English because that would be much more easier.Anyway. I currently have Smartphone Contract o2 free L online 60gb. If I want to change it to lets say Unlimited Max and get new phone I have to wait until my contract expires? or I can change the tariff now to unlimited but get a new phone at the end of the contract to start a new? So If I extend my contract now will it change at the end of the current contract or the changes will happen immediately?