English O₂ Community: Broadband & Landline

Hello, it’s me again.Since last week I have a lot of service interruptions and due to the new regulations I forced to work from my home permanently till new notice. I can’t work making tethering from my mobile to my computer permanently, the hotline 089-6666 30081 is not working since last week always say “we have a queue of 45 minutes” even if you call at 10.00am punctually. I don’t know if it is possible to request a technician visit from here, but since 2 weeks ago when fiber glass cable was installed near to my house till to the point of my copper cable goes to my house, the service interruptions are so frequent. Maybe some cable is not firmly patched in the patch-panel. Please your help to raise a ticket or something like that. Even if the internet service is very bad, sometimes is enough to do my job. I’ll appreciate any help in this matter.Thanks in advance.Leonardo.

Dear O2 team,  I have asked almost 3 weeks ago to upgrade my internet connection at home from current M to L.Nothing happen since then and trying to call you but no one is picking up the phone. Would like to know what is the status of my request? and when this is going to be done. Thanks, German Cornejo

Hello, My name is Marina, an extremely disappointed customer of O2. I will summarise the multiple issues that I'm having right now with my internet account and hopefully someone here can help.Firstly, the registration in the Shop of Nyphemburger Straße (München) was terrible. The shop assistant  noted my name and telephone number wrong and did not even ask for the PKK code (needed for the registration in the o2 portal).Because my name was wrong, the router and the Technician could not reach my door at the scheduled date.We received an email saying that the technician couldn't reach our door, so we went to the shop to find out what was the issue.The assistant in the shop refused to give us any help clamming that it was not his responsibility and that we had to call to the online services.After 30 min in the phone we finally reached an assistant (he was nice). He told us to change the name in the door in order for the technician to find

Hi Everyone, i want to ask that i have current Tariff O 2 my Home M when I requested relocation, they rejected because i dont have any TAE number nor the information of my previous tenant and i also asked to my landlord and he can not give me any information because of data protection. So the current landline landline & dsl connection is of no use at my current place. So i thought i should go for other connection in which this information is not necessary or use O2 homespot. Can you tell me is this possible to convert my contract?  edit o2_Solveig: verschoben von o2 DSL → English Community   

I have been using wireless O2 homespot connection as my previous apartment didn't have the required line connection. Now I have moved to a new apartment, just 2 kilometers away from my previous apartment, where DSL connection is feasible. I would like to know how can I change my contract from o2 homespot to the O2 DSL connection.Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

Dear All,I am frustrated by O2 and the “quality” (if this is the proper noun). I have been without any internet connection between Monday to Friday (08:30 to 16:30) - Hamburg, 22589 for three weeks now. First of all, I can`t connect to anyone from their customer service, and even I succeed, a great surprise - they speak no English (but my money speaks German, and they take it every month from my bank account). I also visited an O2 store in Balnkenese, Hamburg - twice. The first time was two days after I didn`t have a proper connection during the day, and the storeman explained to me that O2 does maintenance in the nearest mobile cell, which will take one week. I accepted it (do I have any other choice), even though I couldn`t do home office, as my employer asked us. On the second visit - the second week, I had no proper internet connection. I went to the store, whether another store man explained to me that he couldn`t do anything, the maintenance might take 2-3-4 or more week

Hi,I have my O2 home flex tariff and i would like to cancel it. I have send a notice of termination online and then I got a mail that I have to call costumer service in the next 10 days to confirm the cancelation. I have called and the guy from costumer service said that everything  is in order and that it will be canceled. But i didn't get any confirmation of cancelation. He told me that I should get it in 2 days so I just want to be sure is that how it goes?

Hallo,  ich möchte nur bemerken, dass ich es bereits bezahlt habe. I got an email that I didn't pay, but I already  paid.I add a picture of proof that I paid.So please check again and let me know.Thank you :) edit o2_Tobias: moved from DSL.Rechnung to our English Community (DSL) + title changed into English   

Greetings,First of all, thanks for this kind of service, I can see the effort put into answering questions here .I applied for o2 Home M through o2 official website (my second active DSL connection from o2, this one in Berlin).When asked, I selected `6th of December, 2021, 12 - 16h` as my Termin date.However, this seems like a big timeframe (12 to 16, 4 hours). Not that this is a problem for me, but APL-Hausanschluss of my apartment is placed behind a locked door in the kellar, and the Hausverwalt company has the keys is not responsive to requests, and I am not sure if I can make one of their personnel wait for 4 hours with me. (seriously troublesome company, and all the neighbors avoid contacting them to not wreck their nerves)Thus, I wonder if I can narrow down the timeframe, like between 12 to 13 h, or 15 to 16 h.My o2 username is also `u

Hello O2 CommunityI have an O2 dsl 50 mgb in my appartment and i am paying 32€ monthly. The contract will end in 13/01/2022.Can i upgrade it to 100 mgb? In your website it says that a new 100 mgb line will cost 24€ monthly.I checked my address and it says the 100 mgb is availabe in my location.So what are my options?Thank you so much in advance. edit o2_Tobias: moved from “DSL: Tarif & Verträge” to our English Community (DSL)

Hello,So today the 2nd time Telekom Technician came by. (most probably the Lines man) and no internet connection still.It’s already been a month since my order but 2 weeks since the last Telekom Visit. Theoratically it would have been instant with the Line-ID.Every time I speak I tell them they don’t need to send a Telekom Technician I have my line-id ready. (Cause the DSL Connection display’s it right away as soon as router is connected). They keep asking the Port Number.The line-man comes says nothing comes up (of course nothing will come up the line is already connected). But none of them have really bothered to check the DSL TAE at home but keep checking the APLs.        

Hello!!  I have a 6660 router and the internet should be activated at 03.11.2021.. The problem is that the green light at power/cable keeps blinking and i have no internet. I checked the cable and everything is ok. I keep calling the hotline since 03.11 but no one answer.Can i have a answer at least what should i do?! Thank you edit o2_Tobias: moved from English Community (mobile) to English Community (DSL)

Hi   edit o2_Solveig: verscheoben von DSL → English o2 Community : Broadband /DSL

I’m trying to connect my house to the tariff “O2 my Home L”. I’m already O2 customer, and when I click “Zur Kasse” button I get the next message:Auf dem aktuell verwendeten Account ist kein Vertrag mit Laufzeit hinterlegt. Bitte loggen Sie sich mit einem entsprechenden Account ein, um die Produkte mit Bestandskundenvorteilen kaufen zu können.I am logged in with my active account and I can’t get past this message. I think it is because I’m on the “O2 Loop” tariff but if so, at what tariff should I switch?

Hi! Looking for some help.I recently moved apartments and had my DSL connection updated.The technician came today but while our router is up and running we’re not getting any internet connection. The Power/DSL light is greenThe WLAN light is greenInfo is red. I’ve tried different devices and none of them are working.I tried unplugging and plugging in my router and that didn’t work.The only instructions I see online is for a hard reset but I’m worried I’m not sure what that means for me to reset the router to factory settings.

Dear O2,I have to move to a new place at 01.12.2021, I know I should apply for the UMZUNG 4weeks in previous.I start to apply this online on 01.11.2021. But every time,when I come to the last step, O2 tells me there is a technical problem. I tried it every day, but the problem is always there. I can not understand.Then, I call O2 service to help.(+49(0)89787979400), they tell me I could get an E-mail to confirm the information, I waited for 1 week, but I did not get any E-mail to confirm the information. So I called again, Also he told me, I could get the Mail this week, it is already Wednesday, I still get nothing.I checked which day is available just now, it shows it is unavailable at 01.12.2021 already. I tried everything I could do. To be honest, I never have so terrible experience to order something in rule. I can not understand. If it is possible, I will cancel my contract right now, but I can not, you all know , O2, you can not can

Hello community, since last saturday 06.11.2021 that I experienced some interruptions in the internet service. Those interruptions were very very long in time and force to us to use our internet mobile access. So, I solved this restarting the toy router that I have.The question that I have here is, independent of the connectivity from century XV, it is normal that the router needs to be restarted time to time?, I mean, I’m not happy with this service considering that the last time when I have DSL connection in my 3rd world country was in 2005 and for the price/Speed that I paid...Maybe the existing conditions here in Germany are this and there is nothing that I can do to solve it, but to all community: “How often do you restart your router in your house?”. edit o2_Tobias: moved from router & internet to our English Community (DSL)

So how do i change my tariff from XXL to XL ?.I have a contract for 24 months and I  asked my O2 customer care executive to get me O2 my home XL onnection. But because of his carelessness they put XXL instead of XL in the contract. I have signed via electronic machine which wont show what is in the contract. I asked them 2 times, but they told me to change when i receive an email when they  install  the router. But after installing the router i dont get any email regardin g to change the offer. So how do i change my tariff from XXL to XL ? Or is it difficult to change within the first month how do i cancel the contract?  Thanks in advance edit o2_Solveig: verschoben von DSl → English o2 Community : Broadband/DSL

Hello,Anyone else having such Speeds? I have a Kabel L (100 Mbps), Fritzbox 6660. The last 5 days, I have been having 50 Mbps and at best 75 Mbps at any given point. Today, seems everything is on its knees since 10:00 Hrs (its now 16:40).Is this what they call the Snail’s Speed? I have reported this issue, a Vodafone technician came over and said that my connection is “ok”… edit o2_Tobias: moved from router & internet to our English Community (DSL) 

Hello, Yesterday I contracted o2 my Home XL, and the problem comes when I write down my mobile number. As I am from Spain, my number is a spanish number and when I wrote it the page jus added the German prefix and I can’t change it now. Also, when I was filling all the information in the type of dwelling I missclick and I said it was a house, but I am in a flat, in a building and I don’t know how to change it too. I can’t even cancel the order so I would you to help me as soon as possible please.I tried to call to the supporting team but it was impossible, nobody answer or employees were german.Thank you so much in advance and I hope you could fix this asap. edit o2_Solveig: verschoben von o2 HomeSpot → English O2 Community: Mobileedit o2_Tobias: transferred from our English Community (mobile) to our English Community (DSL)

I ordered the DSL O2 L contract last month and the technician came this month. After the technician left and I got an email from O2 that the internet was activated. I ordered the DSL O2 L contract last month and the technician came this month. After the technician left and I got an email from O2 that the internet was activated. I plugged the Homebox 2 6741 router into the socket and it doesn't work.He says no internet is recognized.I called the O2 customer center several times, they said that the internet in my place has no technical problem so it is my problem ... So until now I have no internet and nobody cares and I pay the installation fee and also the monthly rate. I reset it 50 times and restarted the router 70 times. No internet is recognized. I work from home and it drives me crazy without internet. What should I do?  

We got a new neighbor in our apartment, which I pay for the internet in. He has Vodaphone from his previous location and is asking me for a document to give to them showing I have internet here and that he cannot install on top of my installation. However I have no idea what to give this man, my contract has my personal information on it and I don’t feel comfortable giving him this. Is there something O2 can provide that I can give him? Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

Good morning, I have moved this month to a new address.By the end of September I called the client service to move my internet connection (DSL) with O2 but I was told that O2 could not provide DSL connection on my new address and then I could terminate my contract by sending a copy of my new flat contract to “Telefónica Germany GmbH & Co. OHG Kundenbetreuug 90345 Nürnberg”.After two weeks I find out on my personal profile that my termination has been approved for August of 2022 ¿? I called again customer service and I was told to resend again my new flat contract that it should be accepted for terminating the contract ASAP.I did it the last 20th of October and still I have no answer from your side. What can I do? Thanks

Other than fronm the Portal, where or how else can I access my SIP data (SIP username & SIP Password)?On my Portal, theis grayed out. And all tell me thats wheere I should find my data. PS, I also did not receive the data with the Welcome letter!I have called the support more than 10 times, I have been forwarded from one person to the other un unfortunately at the end, someone puts me on hold just hangs up.  

Hello all, i currently have two products:* O2 my Data Spot Unlimited - I’ve had this for a year; however it was too slow, and too unreliable* O2 my Home M - I bought this service because it said it was 50mb/s, and it was from the landline tariff section(it also said it was compatible with my home spot)So after spending a year with the O2 homespot LTE, it was time to upgrade.  When i was going through the tariff options i chose “O2 my Home M” which it said was compatible with my current o2 homespot.  I was wondering if i had to plug the home spot into the wall, or if there was further instruction on how this would work?  Either that, or did i just order something i already had?