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Dear Madam/Sir,

My current contract is O2 DSL-S. The latest termination date ends on 25.01.2020.

My understanding is if I don’t terminate within the date, I’ll get the extension for 12 months.

However, I’m going to leave Germany in next 9 month. So, I wonder that can I change the contract to O2-DSL M (Flex)?


Is it better to end the contract and get a new one? or Is it possible to get a new contract with my current number via online or customer service? 

I am not sure how should I proceed, please suggest!


Have a nice day!

Bua

A change from a 24 month contract to a Flex contract is not possible. 

Please read this:

https://hilfe.o2online.de/english-o2-community-43/how-to-do-a-cancellation-of-my-dsl-contract-due-to-moving-abroad-508314


Hi @bua123,

 

thanks for your message.

 

Was the message you got from @blablup already helpful for you?

 

Even though you cannot change to a Flex-tariff, you can cancel your contract to the exact date when you will leave Germany. So, please do not send us a cancellation to the 25th April 2020, but to a later date.

 

We need to receive the cancellation until 25th January 2020.

 

I hope that this solution is helpful for you.

 

Loving greetings,

Tobias


Thank you for your answer @blablup & @o2_Tobias 

By the way, if I cancel the contract, I have to return router with the cancellation letter before  25th January 2020, right?

Many thanks!

Bua


Hi @bua123,

 

first of all, we only need your cancellation letter.

 

Before you leave Germany, please return the router by using this link: Return of router

 

I hope I could help you with this information.

 

Loving greetings,

Tobias


Hi @bua123,

 

as I can see, you already sent us a cancellation letter. Therefore, your contract will end on 25th April 2020.

 

If you have any further questions, do not hesitate to contact our English community.

 

Loving greetings,

Tobias


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